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Anton de Young

  • Total activity 265
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Activity overview

Latest activity by Anton de Young
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    Anton de Young created an article,

    Where to go next

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Next Steps (1 of 2) PREV NEXT Where to go next Now that you've gotten an overvie...

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    Anton de Young created an article,

    Lesson 5: Business rules

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Business Rules (1 of 6) PREV NEXT Lesson 5: Business rules We've now arrived at ...

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    Anton de Young created an article,

    Lesson 4: Helping customers help themselves

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Self Service (1 of 10) PREV NEXT Lesson 4: Helping customers help themselves If ...

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    Anton de Young created an article,

    Lesson 3: Solving tickets

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Solving Tickets (1 of 7) PREV NEXT Lesson 3: Solving tickets In this lesson we'l...

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    Anton de Young created an article,

    Lesson 2: Organizing tickets and users

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Viewing & Organizing (1 of 8) PREV NEXT Lesson 2: Organizing tickets and use...

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    Anton de Young created an article,

    Lesson 1: From support requests to tickets

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps From Request to Ticket (1 of 6) PREV NEXT Lesson 1: From support requests to tic...

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    Anton de Young created an article,

    Introduction

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Introduction Next Introduction: Getting Started with Zendesk Support If you're ne...

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    Anton de Young commented,

    Chad,  Regarding your question about our switching to Help Center. Here's the response I gave to another customer several weeks ago:  "We're waiting for several features we need to manage ou...

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    Anton de Young commented,

    Dan, a follow up to my comment. If you set an automation to run 1 hour after an event, it will be at least one hour and possibly longer. In your example, yes, it could take 1 hour and 45 minutes or...

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    Anton de Young commented,

    To answer Dan's question, here's the explanation we have in the docs:  "Note: All automations are run at the top of the hour in batches for all Zendesk customers. When exactly your automation...