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Anton de Young

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Activity overview

Latest activity by Anton de Young
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    Anton de Young created an article,

    Getting started with email - Part 4: Common email channel problems

    Fastpath: Admin () > Channels > Email The previous parts of this getting started with the email channel guide covered the following topics: Part 1: How the email channel works Part 2: In...

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    Anton de Young created an article,

    Getting started with email - Part 3: Outgoing email notifications

    Fastpath: Admin () > Channels > Email In Part 1 of this getting started with the email channel, we explained essentials of how the email channel works. Part 2 covered incoming email suppo...

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    Anton de Young created an article,

    Getting started with email - Part 2: Incoming email requests and notifications

    Fastpath: Admin () > Channels > Email In Part 1 of this getting started with the email channel guide, we explained essentials of how the email channel works. Here in part 2 we explain how...

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    Anton de Young created an article,

    Where to go next

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Next Steps (1 of 2) PREV NEXT Where to go next Now that you've gotten an overvie...

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    Anton de Young created an article,

    Lesson 5: Business rules

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Business Rules (1 of 6) PREV NEXT Lesson 5: Business rules We've now arrived at ...

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    Anton de Young created an article,

    Lesson 4: Helping customers help themselves

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Self Service (1 of 10) PREV NEXT Lesson 4: Helping customers help themselves If ...

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    Anton de Young created an article,

    Lesson 3: Solving tickets

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Solving Tickets (1 of 7) PREV NEXT Lesson 3: Solving tickets In this lesson we'l...

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    Anton de Young created an article,

    Lesson 2: Organizing tickets and users

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Viewing & Organizing (1 of 8) PREV NEXT Lesson 2: Organizing tickets and use...

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    Anton de Young created an article,

    Lesson 1: From support requests to tickets

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps From Request to Ticket (1 of 6) PREV NEXT Lesson 1: From support requests to tic...

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    Anton de Young created an article,

    Introduction

    Introduction Ticket Basics Viewing & Organizing Solving Tickets Self-Service Business Rules Next Steps Introduction Next Introduction: Getting Started with Zendesk Support If you're ne...