Mike West
- Total activity 26
- Last activity
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Activity overview
Latest activity by Mike West-
Mike West commented,
I'm not seeing the "Can view Zendesk Talk dashboard" setting under Role settings. What am I missing? I need agents to be able to see the dashboard again.
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Mike West commented,
What's the best method for hiding a specific form always, regardless of the user's organization or any other criteria? I have a form that I'd like to link to from a very specific Help Center articl...
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Mike West commented,
Hi. When a customer rates the chat in Zopim and leaves any comments with the rating, is there an easy way to get them to be automatically added as the Zendesk ticket satisfaction rating?
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Mike West commented,
I'm also curious how this turns out. We're seeing the same issue with satisfaction ratings and satisfaction comments not being sent to the Zendesk ticket.
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Mike West commented,
I don't mind copying content to use in multiple categories, but I wish the duplicates wouldn't show up in the search results. Whether the search is from the Help Center or Web Widget by a customer...
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Mike West commented,
Hello. We've got the same issue as Travis and Marybeth. What's the solution?
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Mike West commented,
I see that this feature isn't coming anytime soon, but I thought I'd throw my vote in anyway. It could be very useful for all of the reasons already mentioned. I think we'll be duplicating some co...
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Mike West commented,
Hello. Any update on this feature request? We have nested drop down menus with several selection options, and any additions require most of them to be deleted and recreated in the desired orde...