Mike West

1. Support
2. ...
3. Tickets
4. How can I hide ticket forms based on a user's organization?

What's the best method for hiding a specific form always, regardless of the user's organization or any other criteria? I have a form that I'd like to link to from a very specific Help Center articl...

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• Mike West
• Created January 10, 2019 18:48
• 0 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

I don't mind copying content to use in multiple categories, but I wish the duplicates wouldn't show up in the search results.  Whether the search is from the Help Center or Web Widget by a customer...

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• Mike West
• Created August 18, 2015 13:32
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results

Hello. We've got the same issue as Travis and Marybeth. What's the solution?

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• Mike West
• Created July 08, 2015 14:43
• 0 votes

1. Community
2. Feedback on Guide
3. Allow articles to be posted to multiple sections

I see that this feature isn't coming anytime soon, but I thought I'd throw my vote in anyway.  It could be very useful for all of the reasons already mentioned. I think we'll be duplicating some co...

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• Mike West
• Created May 26, 2015 18:27
• 0 votes

1. Community
2. Feedback on Support
3. Ability to manually reorder drop down lists (like macro's)

Hello.   Any update on this feature request?  We have nested drop down menus with several selection options, and any additions require most of them to be deleted and recreated in the desired orde...

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• Mike West
• Created March 05, 2015 14:50
• 4 votes