Niels
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Total activity31
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Last activity
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Activity overview
Latest activity by Niels-
Niels created a post,
Tag when attachment found
Hi, I would like to create a view with tickets that have attachments, and where certain text strings are found, such as "invoice". I was made aware of a plugin called Attachment Finder that would d...
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Niels commented,
A +1 from my side as well; would like to have a simple metric of "hours online" or "available" in Support
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Niels created a post,
Data for 2019 not loading
Hi, I am trying to load some of my queries for 2019. I obviously changed the attributes to show 2019 values, but for some reason, these don't seem to load. Is this a known issue?
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Niels commented,
Hi, I wondered if you could explain a bit better the definition of the attribute "time - ticket update", versus the "time - ticket last updated". Here's what I am trying to achieve. For this year, ...
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Niels commented,
Hi Nhia, Thanks - this seemed to work!
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Niels commented,
Hi, we're on Talk Legacy plan. If I view the built-in Insights report for "talk time (mins)" I would only see 10 days of data from early 2018, even after removing the filter for date - showing all ...
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Niels commented,
Hi Rob, I am not able to see a "Talk" dashboard in Explore, nor select a dataset for Talk.
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Niels commented,
Hi, would anyone be able to help me with this?
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Niels created a post,
Recipe required for ticket status changes
AnsweredHi, I have a fairly simple question I'd like to convert into a query in Explore: Per day, I want to be able to see the number of tickets that changed their ticket status. This needs to be specified...
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Niels commented,
Hi Daniel, Many thanks for your extensive reply. Very useful comment and an interesting way to re-think the workflow of our tickets. Currently, we have an automation that re-opens certain tickets 7...