Niels
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Activity overview
Latest activity by Niels-
Niels commented,
Hi, we're on Talk Legacy plan. If I view the built-in Insights report for "talk time (mins)" I would only see 10 days of data from early 2018, even after removing the filter for date - sh...
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Niels created a post,
Recipe required for ticket status changes
Hi, I have a fairly simple question I'd like to convert into a query in (ideally) Explore: Per day, I want to be able to see the number of tickets that changed their ticket status. This needs to be...
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Niels commented,
Hi Daniel, Many thanks for your extensive reply. Very useful comment and an interesting way to re-think the workflow of our tickets. Currently, we have an automation that re-opens certain tickets 7...
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Niels commented,
Hi Jessie & Daniel, Thanks for your useful comments! I currently have a custom date field called [departure date], it's populated from the API. This is the date the trip is departing. Suppose...
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Niels created a post,
Date ticket field: [is NOT within the next]
AnsweredHi, We're in the travel business and I would like to have trips (tickets), departing in the far future in a separate view. I already have a view with trips departing [within the next XXX days]. But...
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Niels commented,
Hi, If I (admin) install and activate and app for all our "Agents", will they have to download & activate the apps themselves as well? Or will that happen as I download and activate i...
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Niels commented,
Hi! Once I deactivate a ticket field, will I still be able to run triggers or create views based on the values? I'm asking because I am updating our ticket fields, but some of the old ticket fields...
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Niels commented,
Hi, anyone that can help me answer my question above?
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Niels commented,
Hi, I would like to use the KCA in tickets. However, I don't want my HC to be public to end users nor Google as it contains sensitive info. Our HC is for agents only. Must I activate my HC in orde...
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Niels commented,
Thanks Jon - that should get me started :)