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Ruel Antonio Calvelo

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Latest activity by Ruel Antonio Calvelo
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    Ruel Antonio Calvelo commented,

    Hi Erin, The error “Only partial results are visible for this query because the underlying SQL returns more than 50,000 rows. To limit the performance issue, each delegated SQL query is restricted ...

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    Ruel Antonio Calvelo commented,

    Hi Mary,  Using the Widget API and Help Center Helpers, you can display the widget exclusively for users logged into the Help Center. For the complete instructions, kindly refer to this link. 

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    Ruel Antonio Calvelo commented,

    Hi Silvia, Currently there's no option to export the whole dashboard in Explore. You may need to do it one query/tab/panel at a time. Apologies if this is a limitation for now so we strongly recomm...

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    Ruel Antonio Calvelo commented,

    Hi Marina, Unfortunately, setting the status On-Hold does not pause the timer for full resolution time. Full resolution time will include the time from ticket creation to ticket solved, regardless ...

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    Ruel Antonio Calvelo commented,

    Hi Marcelo!  The current integration we have is the Zendesk Facebook channel that lets customers make support requests using Facebook. It also lets your agents see and respond to customer Wall post...

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    Ruel Antonio Calvelo commented,

    To create a report that would show how much time a ticket spent per status, then you will have to create a custom metric for this. Unfortunately, creating custom metrics is beyond our scope of supp...