Dru Kepple
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Activity overview
Latest activity by Dru Kepple-
Dru Kepple commented,
+1. Just ran into this myself. Is it because of this that the instant search suggestions are only articles? I would assume, that if I scoped a search bar within a forum topic, that I'd get forum po...
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Dru Kepple commented,
Thanks for the tip, but I was hoping to do this without clientside JS. Seems like a simple enough ask of Handlebars...
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Dru Kepple created a post,
Customizing placeholder text in search
I'm trying to do something like this on, for instance, the Community Topic Page: {{search scoped=settings.scoped_community_search submit=false placeholder='Search {{topic.name}}'}} So that, dependi...
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Dru Kepple commented,
Yes, I saw that announcement, and it's great news. Unfortunately we use GitLab so I didn't look at it too hard.
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Dru Kepple commented,
Thank you for the tip, Brett. The fact that it's possible to hid ticket fields via 3rd party app inspired me to look for the way that that's done. I've been able to incorporate the field hiding int...
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Dru Kepple commented,
I tried the Conditional Fields App and it doesn't work for me. I suppose I'm trying to use it in a way that it wasn't intended, but I've tried adding my extra fields, along with a new checkbox, and...
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Dru Kepple commented,
+1: I think it's kind of silly that on the user's list of requests (https://subdomain.zendesk.com/hc/en-us/requests), the "last activity" column — along with the "last activity"...
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Dru Kepple created a post,
Multiple Ticket Forms, but can use only one?
AnsweredI've set up an extra ticket form that's not normally used. Agents normally utilize the default form, and it's long enough as it is, so for extra data that is normally only used by the managers to t...
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Dru Kepple commented,
+1 for this feature. We're in a similar situation where our end users would prefer some anonymity. Thank you for letting us know that you're looking into it, at least.
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Dru Kepple commented,
One more +1. My use case: We're in the situation of need to "backfill" data for metrics purposes. As we use the platform we make changes, add data, migrate this or that...it's easy enough...