Jessica Blake
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Total activity195
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Last activity
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Activity overview
Latest activity by Jessica Blake-
Jessica Blake created an article,
Explore recipe: Chat engagements and duration by department
In this Explore recipe, you'll learn how to create a query that shows the number of chat engagements by department. The query also uses size encoding to show the average duration of the engagemen...
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Jessica Blake created an article,
Explore recipe: Custom formatting for ticket tags
This Explore recipe will show you how to create custom attributes to format ticket tags in different ways. What you'll need Skill level: Advanced Time Required: 30 minutes Zendesk Explore Pro...
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Jessica Blake created an article,
Explore recipe: Solved ticket trends by assignee
In this Explore recipe, you'll learn how to create a query that shows solved ticket trends by assignee name. In this example the data will be restricted to the last 90 days, however you can modif...
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Jessica Blake created an article,
Explore recipe: Answer Bot attempts through to resolutions
In this Explore recipe, you'll learn how to create a query that shows the effectiveness of Answer Bot by looking at the number of attempts, answers, clicks, and eventual resolutions. What you'...
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Jessica Blake created an article,
Explore recipe: Replicating the Satisfaction tab reports in Explore
Before you updated to Explore, Zendesk Support contained a Satisfaction tab with reports including satisfaction ticket IDs and comments. This recipe shows you how to replicate the reports in that...
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Jessica Blake commented,
Hi Jessica, You'll just want to add the attribute 'Ticket created - Year' to your columns, then the table should be ordered from October - September. Let me know how you go!
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Jessica Blake commented,
Hi Brandon, We actually already have a similar recipe for you here: Percentage of calls answered in 30 seconds Let me know if you have any problems modifying that to suit your needs.
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Jessica Blake commented,
Hi Tina, You should be able to add a Time - Ticket update attribute to filter by a certain time period. Check out Editing dates and date ranges for more information on filtering with date attribut...
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Jessica Blake commented,
Hi Danie, The page that a chat was initiated from is not data that is available in the Chat dataset per the documentation here. I did come up with an idea for you on how you could track this howeve...
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Jessica Blake commented,
Hi Jakob, You might find it easier to get the information you are after in the Backlog history [default] dataset. This dataset will show you the number of unsolved tickets at any given date. Check ...