James Hanley

Zendesk Product Manager

Total activity

87
Last activity

November 13, 2020 01:34
Member since

January 16, 2018 23:42
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73

Activity overview

Latest activity by James Hanley

James Hanley commented, October 16, 2020 04:22
Hey Dan Cooper, Apologies for the slow reply, but thank you for jumping in and providing your use cases. Just to validate my understanding; It sounds like you're in a B2B company, and you need the...
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- James Hanley
- Created October 16, 2020 04:22
- 0 votes
James Hanley commented, October 13, 2020 01:08
Hey Atzikas, James here from the Zendesk Product team, I don't want to detract from Chandra's suggested solution, but I'm interested in knowing a bit more about your field and use case. Can you exp...
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- James Hanley
- Created October 13, 2020 01:08
- 0 votes
James Hanley commented, September 29, 2020 09:37
Hey Sushma, Thanks for the suggestion. Would love to know more about your use case - or anyone else following - how would you use the information? What would you like to do with it, if it was avail...
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- James Hanley
- Created September 29, 2020 09:37
- 0 votes
James Hanley commented, August 07, 2020 23:20
Hey Shiva Sesham, James here from the Product team. At the moment we don't have any plans to allow re-formatting of the date on the user's profile beyond what we currently support with language set...
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- James Hanley
- Created August 07, 2020 23:20
- -1 votes
James Hanley commented, July 25, 2020 01:18
Hey Maria, James here from Zendesk. Is this something you could achieve via the create_or_update_many users API? If not, I'm interested to learn more about your needs. Thanks,James
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- James Hanley
- Created July 25, 2020 01:18
- 0 votes
James Hanley commented, June 19, 2020 07:24
Hey Cat, Thanks for the more detailed explanation. The reason I suggested Sunshine Profiles is because I thought you wanted to segment user fields based on the brand or team the end-user has member...
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- James Hanley
- Created June 19, 2020 07:24
- 0 votes
James Hanley commented, June 15, 2020 11:57
Hey Cat, James here from Zendesk, thanks so much for this feedback. Recently we launched the ability to switch between user profiles in the customer context powered by Sunshine Profiles. Here is a ...
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- James Hanley
- Created June 15, 2020 11:57
- -1 votes
James Hanley created a post, April 06, 2020 07:01
Temporary removal of “Page view” events for an enhanced future experience
1. Community
2. Zendesk Sunshine EAP - Sunshine guide events app
In December last year, the Sunshine Guide Events App EAP was launched as an extension to the Zendesk Standard Events EAP. Coinciding with some API changes we're making to the Events API, we will b...
- James Hanley
- Edited April 06, 2020 10:33
- 2 followers
- 0 comments
- 0 votes
James Hanley created an article, March 31, 2020 12:26
Announcing General Availability of Sunshine Unified Profiles and Custom Events
1. Zendesk updates
2. Announcements
Today we're excited to announce the General Availability of Sunshine Unified Profiles and Custom Events. Sunshine is our open and flexible CRM platform, that allows you to connect all your customer...
- James Hanley
- Edited January 08, 2021 21:09
- 4 followers
- 1 comment
- 2 votes
James Hanley commented, March 30, 2020 02:21
Hey Tara, thanks for raising this. I've raised a ticket on your behalf and sent to our engineers who are looking into this now. James
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- James Hanley
- Created March 30, 2020 02:21
- 0 votes