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James Hanley

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Activity overview

Latest activity by James Hanley
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    James Hanley commented,

    Hey Arshia, I'm glad to inform you that the mobile development team have looked at this, and support for Swift 5.x will be in the next SDK update which is a few weeks away. Make sure to keep an eye...

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    James Hanley commented,

    Hey Rich, thanks for your question. Tickets are created in Support, only if a recipient replies to the original message from Connect. The tags shown in the Connect campaign creation interface, are ...

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    James Hanley created an article,

    Updates to the Webhook channel in Connect

    Today we're pleased to announce some changes to the webhook channel in Connect. What's changing We've updated the format of the JSON payload generated be the webhook channel in Connect to include c...

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    James Hanley created an article,

    SMS Conversations with Zendesk Connect and Talk

    Note: This feature is available for Connect customers via an Early Access Program (EAP). If you are an existing Connect customer, you may request access to the EAP to start using SMS Conversations....

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    James Hanley created an article,

    Release Notes Through 2019-04-26

    Zendesk Chat updates  New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Scheduled Maintenance on May 5th. Learn more. Fixed [Analyt...

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    James Hanley created an article,

    Release Notes Through 2019-04-19

    Zendesk Chat updates New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Scheduled Maintenance on May 5th. Learn more. [Integrated Web Widg...

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    James Hanley created an article,

    Some updates for the Web Push channel

    The web push channel is one of our fastest growing channels and today we're launching two updates that'll make it even easier to get started with web push and publish campaigns. Web push javascript...

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    James Hanley created an article,

    Removal of support for TLS protocol versions 1.0 and 1.1

    In October, Connect released updates to our Android and iOS SDK's. With these updates, Connect’s support for Transport Layer Security (TLS) versions 1.0 and 1.1 will be discontinued on Tuesday Nove...

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    James Hanley created an article,

    Important changes coming to how you access Connect

    On the 1st February 2019 (PST) we will be retiring the legacy outbound.io domain shown below. In preparation for this and to ensure there is no loss of access to Connect, accounts using dashboard.o...

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    James Hanley created an article,

    14th Dec 2018: New Connect iOS and Android SDK releases

    Since our last release we have continued making improvements within our Android and iOS SDKs. This release completes our efforts to increase the reliability of the existing Connect SDK features. We...