James Hanley
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Activity overview
Latest activity by James Hanley-
James Hanley commented,
Hey Cat, Thanks for the more detailed explanation. The reason I suggested Sunshine Profiles is because I thought you wanted to segment user fields based on the brand or team the end-user has member...
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James Hanley commented,
Hey Cat, James here from Zendesk, thanks so much for this feedback. Recently we launched the ability to switch between user profiles in the customer context powered by Sunshine Profiles. Here is a ...
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James Hanley created a post,
Temporary removal of “Page view” events for an enhanced future experience
In December last year, the Sunshine Guide Events App EAP was launched as an extension to the Zendesk Standard Events EAP. Coinciding with some API changes we're making to the Events API, we will b...
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James Hanley created an article,
Announcing General Availability of Sunshine Unified Profiles and Custom Events
Today we're excited to announce the General Availability of Sunshine Unified Profiles and Custom Events. Sunshine is our open and flexible CRM platform, that allows you to connect all your customer...
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James Hanley commented,
Hey Tara, thanks for raising this. I've raised a ticket on your behalf and sent to our engineers who are looking into this now. James
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James Hanley created an article,
Release Notes Through 2019-04-26
Zendesk Chat updates New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Scheduled Maintenance on May 5th. Learn more. Fixed [Analyt...
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James Hanley created an article,
Release Notes Through 2019-04-19
Zendesk Chat updates New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Scheduled Maintenance on May 5th. Learn more. [Integrated Web Widg...
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James Hanley created an article,
Understanding and using the Connect Web Push to Web Widget integration
Note: The Connect Limited Availability program is closed to new users. Getting started with proactive support is easier than ever with Connect’s web push to Web Widget integration. This Limited Av...
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James Hanley created an article,
Release Notes Through 2019-04-19
Zendesk Chat updates New Changes in CSP support for Chat standalone widget customers. Action required by April 26th, learn more. Scheduled Maintenance on May 5th. Learn more. [Integrated Web Widg...