James Hanley
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Last activity
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Activity overview
Latest activity by James Hanley-
James Hanley commented,
Official comment Hey folks, James here from the Zendesk product team. Happy to say this one is on our backlog - we're looking at an experience that when multiple orgs is enabled, an additional setting will be avail...
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James Hanley commented,
Got it, thanks Matt. One followup - once the information is in Zendesk, are you doing anything with it? For instance, using it in triggers, automations or other business rules? Or is the goal to si...
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James Hanley commented,
Hey Matt, James here from the Zendesk Product Team. Adding profile information from connected social channels is something that we're looking into. I know you gave some examples, but is there anyt...
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James Hanley created an article,
Sunshine Profiles and Events EAP - v2 API launch
As Sunshine Profiles and Events prepares to move from Early Access to General Availability, we are making changes to our APIs to address customer feedback and improve the product. Today we are ann...
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James Hanley created an article,
Announcing General Availability of external_id identifier type in Sunshine Profiles and Events
Today we’re pleased to announce the General Availability release of external_id identifier type for Sunshine Profiles and Events. An external_id is used in Zendesk as an additional identifier such...
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James Hanley commented,
Hey Katharine, Thanks very much for the detailed explanation, what you have described is exactly the sort of thing we're investigating. Right now, I think the solution you have in place is a good o...
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James Hanley commented,
Hey Bryce, James here from the Product team. Thanks for your feedback. Can you elaborate a little more on your workflow and customer types? This is an area of the product we're interested in under...
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James Hanley commented,
Hey Katharine, James here from the Zendesk Product team. There is nothing out of the box that supports this today, and I'm not familiar with any marketplace apps that do this. However, I believe yo...
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James Hanley commented,
Hey Sophie Maini-Gastou We’re working on an update at the moment to show both the article name that the customer viewed and a linkto that article. It will hopefully be live at the start of Q2. Than...
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James Hanley commented,
Hey Dan Cooper, Apologies for the slow reply, but thank you for jumping in and providing your use cases. Just to validate my understanding; It sounds like you're in a B2B company, and you need the...