Chris Sos

1. Community
2. Support - Product Feedback
3. Allow easy copy and paste from email addresses in support interface.

Hey Jan, Thanks for the feedback! We have some quick and easy ways to copy emails to your clipboard inside Support. You can click to copy the email in the Customer Context panel: Or, if using the ...

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• Chris Sos
• Created July 10, 2019 06:39
• 1 vote

1. Community
2. Support - Integrations and Third-Party Apps
3. Carbon Copier app -- does it use API Framework V1?

Hi Jonathan, Looking at it, the Carbon Copier app is a requirements-only app. This means that it's not "running" on any specific framework. It also means this app is in no way affected by the v1 EO...

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• Chris Sos
• Created May 26, 2019 23:18
• 1 vote

1. Support
2. ...
3. Extending Zendesk Support
4. Installing and using the Linked Ticket app

Hi Donato and Dylan, We released a bugfix today which should resolve this issue regarding assignees. Thanks, Chris

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• Chris Sos
• Created April 16, 2019 05:21
• 2 votes

1. Support
2. ...
3. Apps and integrations
4. Installing and using the Ticket Redaction app

@Joe Sibley, Feel free to send an email to support@zendesk.com and they can assist with this. Chris

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• Chris Sos
• Created April 16, 2019 00:00
• 0 votes

1. Zendesk updates
2. Release Notes
3. Release Notes Through 2019-03-22

Hi Craig and Tobias, Thanks for your feedback here regarding the new paid apps. I'd just like to point out that the apps you're referring to (Oops and Bulk Delete) were a part of "Zendesk Labs". Th...

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• Chris Sos
• Created March 28, 2019 07:59
• 0 votes

1. Support
2. ...
3. Support tips
4. Conditional Fields app: What you need to know BEFORE you edit, or remove ticket fields

Hey all, Thanks for your feedback. The native feature for Conditional Ticket Fields will be opening for beta testing very soon. Please keep an eye on the announcements. We expect that the feature w...

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• Chris Sos
• Created February 22, 2019 03:21
• 1 vote

1. Community
2. General Product Feedback
3. Conditional fields in Zendesk mobile phone app

The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.

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• Chris Sos
• Created February 07, 2019 23:52
• 0 votes

1. Community
2. General Product Feedback
3. The clock on the Time Tracking App restarts on its own after I refresh the window

Hi Thanh, Thank you for the feedback. Unfortunately, reloading the Support interface will reload all apps. This means that the apps are unloaded and reloaded as the browser refreshes. There is no w...

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• Chris Sos
• Created January 30, 2019 23:55
• 0 votes