Chris Sos
Zendesk Product Manager
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Total activity102
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Last activity
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Activity overview
Latest activity by Chris Sos-
Chris Sos commented,
Hello everyone, Thank you for your feedback around webhooks over the last few years! I'm pleased to share that in 2021 Zendesk will be releasing the first version of webhooks for us. Please keep on...
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Chris Sos commented,
Hi Remy, We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we...
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Chris Sos commented,
Hi Remy, Thanks for the feedback. Have you looked into using "Apps Requirements"? This means that when an admin installs the app into their subdomain, triggers and targets are automatically created...
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Chris Sos commented,
Hi David, Total time spent (sec) is tracked by the Time Tracking app and is the time when an agent is working/looking at the ticket before saving it. Certain options on the app can allow the agent ...
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Chris Sos commented,
Hey Sebastian, There might be something else going on here which is the issue. Could you open a ticket with the details and one of our team can look into why this might be happening? Thanks! Chris
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Chris Sos commented,
Hi Jackie Ordan, The app was released this evening US time. You should have the new version in your account. Thanks for your patience! Chris
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Chris Sos commented,
Hey Taylor, Thanks for the feedback. I can confirm this is a regression with the new settings page. I'll get this fixed up as soon as we can. Thank you again for reporting it! Chris
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Chris Sos commented,
Hi Jonathan, Looking at it, the Carbon Copier app is a requirements-only app. This means that it's not "running" on any specific framework. It also means this app is in no way affected by the v1 EO...
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Chris Sos commented,
Hi Donato and Dylan, We released a bugfix today which should resolve this issue regarding assignees. Thanks, Chris
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Chris Sos created an article,
Installing and using the Ticket Redaction app
The Ticket Redaction app enables you to redact information or attachments from tickets. This is especially useful for removing personal information or sensitive account data from ticket comments. ...