Chris Sos

Zendesk Product Manager

Total activity 97
Last activity October 29, 2019 21:29
Member since January 16, 2018 04:20

Following 0 users
Followed by 0 users
Votes 29
Subscriptions 42

Activity overview

Latest activity by Chris Sos

Chris Sos commented, October 11, 2019 05:35
Hi Jackie Ordan, The app was released this evening US time. You should have the new version in your account. Thanks for your patience! Chris
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- Chris Sos
- Created October 11, 2019 05:35
- 0 votes
Chris Sos commented, September 19, 2019 01:18
Hey Taylor, Thanks for the feedback. I can confirm this is a regression with the new settings page. I'll get this fixed up as soon as we can. Thank you again for reporting it! Chris
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- Chris Sos
- Created September 19, 2019 01:18
- 0 votes
Chris Sos created an article, August 28, 2019 04:12
Strong Customer Authentication (SCA) for Paid Apps
1. Zendesk updates
2. Announcements
What is it? Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area. The SCA requ...
- Chris Sos
- Edited September 10, 2019 00:08
- 2 followers
- 0 comments
- 1 vote
Chris Sos commented, July 10, 2019 06:39
Hey Jan, Thanks for the feedback! We have some quick and easy ways to copy emails to your clipboard inside Support. You can click to copy the email in the Customer Context panel: Or, if using the ...
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- Chris Sos
- Created July 10, 2019 06:39
- 1 vote
Chris Sos commented, May 26, 2019 23:18
Hi Jonathan, Looking at it, the Carbon Copier app is a requirements-only app. This means that it's not "running" on any specific framework. It also means this app is in no way affected by the v1 EO...
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- Chris Sos
- Created May 26, 2019 23:18
- 1 vote
Chris Sos commented, April 16, 2019 05:21
Hi Donato and Dylan, We released a bugfix today which should resolve this issue regarding assignees. Thanks, Chris
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- Chris Sos
- Created April 16, 2019 05:21
- 2 votes
Chris Sos commented, April 16, 2019 00:00
@Joe Sibley, Feel free to send an email to support@zendesk.com and they can assist with this. Chris
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- Chris Sos
- Created April 16, 2019 00:00
- 0 votes
Chris Sos created an article, April 10, 2019 22:36
Installing and using the Ticket Redaction app
The Ticket Redaction app enables you to redact information or attachments from tickets. This is especially useful for removing personal information or sensitive account data from ticket comments. ...
- Chris Sos
- Edited April 11, 2019 00:30
- 9 followers
- 18 comments
- 1 vote
Chris Sos commented, March 28, 2019 07:59
Hi Craig and Tobias, Thanks for your feedback here regarding the new paid apps. I'd just like to point out that the apps you're referring to (Oops and Bulk Delete) were a part of "Zendesk Labs". Th...
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- Chris Sos
- Created March 28, 2019 07:59
- 0 votes
Chris Sos commented, February 07, 2019 23:52
The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.
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- Chris Sos
- Created February 07, 2019 23:52
- 0 votes