
Chris Sos
Zendesk Product Manager
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Total activity103
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Last activity
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Member since
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Activity overview
Latest activity by Chris Sos-
Chris Sos created an article,
Paid apps using 100% off coupons no longer require a credit card
Note: Change only applies to "forever" 100% off coupons - it does not apply to amount-off coupons or coupons that have a specific duration. Rolling out today: Customers who are installing paid ap...
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Chris Sos created an article,
Introducing ZCLI: The Zendesk Command Line Interface - Beta
What is it? ZCLI is a new, open source, extensible CLI tool for developers and the developer-curious. It allows developers to interact with their Zendesk account and build out their capabilities fr...
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Chris Sos created an article,
Removal of the API Console
What's happening? The API Console, previously available at https://developer.zendesk.com/requests/new has been removed. Why was this removed? The API Console was a useful tool for making calls to ...
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Chris Sos created an article,
[BREAKING]: Changes to ZAF ticketFields Assignee
Announced on Change date February 5, 2020 July 9, 2020 The Zendesk Apps framework’s Support API currently provides the following methods for accessing the values loaded inside the ...
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Chris Sos commented,
Hello everyone, Thank you for your feedback around webhooks over the last few years! I'm pleased to share that in 2021 Zendesk will be releasing the first version of webhooks for us. Please keep on...
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Chris Sos commented,
Hi Remy, We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we...
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Chris Sos commented,
Hi Remy, Thanks for the feedback. Have you looked into using "Apps Requirements"? This means that when an admin installs the app into their subdomain, triggers and targets are automatically created...
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Chris Sos commented,
Hi David, Total time spent (sec) is tracked by the Time Tracking app and is the time when an agent is working/looking at the ticket before saving it. Certain options on the app can allow the agent ...
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Chris Sos commented,
Hey Sebastian, There might be something else going on here which is the issue. Could you open a ticket with the details and one of our team can look into why this might be happening? Thanks! Chris
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Chris Sos commented,
Hi Jackie Ordan, The app was released this evening US time. You should have the new version in your account. Thanks for your patience! Chris