Chris Sos
Zendesk Product Manager
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Total activity97
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Last activity
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Activity overview
Latest activity by Chris Sos-
Chris Sos commented,
Hi David, Total time spent (sec) is tracked by the Time Tracking app and is the time when an agent is working/looking at the ticket before saving it. Certain options on the app can allow the agent ...
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Chris Sos commented,
Hey Sebastian, There might be something else going on here which is the issue. Could you open a ticket with the details and one of our team can look into why this might be happening? Thanks! Chris
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Chris Sos commented,
Hi Jackie Ordan, The app was released this evening US time. You should have the new version in your account. Thanks for your patience! Chris
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Chris Sos commented,
Hey Taylor, Thanks for the feedback. I can confirm this is a regression with the new settings page. I'll get this fixed up as soon as we can. Thank you again for reporting it! Chris
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Chris Sos commented,
Hi Jonathan, Looking at it, the Carbon Copier app is a requirements-only app. This means that it's not "running" on any specific framework. It also means this app is in no way affected by the v1 EO...
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Chris Sos commented,
Hi Donato and Dylan, We released a bugfix today which should resolve this issue regarding assignees. Thanks, Chris
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Chris Sos commented,
@Joe Sibley, Feel free to send an email to support@zendesk.com and they can assist with this. Chris
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Chris Sos created an article,
Installing and using the Ticket Redaction app
The Ticket Redaction app enables you to redact information or attachments from tickets. This is especially useful for removing personal information or sensitive account data from ticket comments. ...
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Chris Sos commented,
Hi Craig and Tobias, Thanks for your feedback here regarding the new paid apps. I'd just like to point out that the apps you're referring to (Oops and Bulk Delete) were a part of "Zendesk Labs". Th...
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Chris Sos commented,
The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.