Chris Sos

Zendesk Product Manager

Total activity

103
Last activity

March 21, 2021 23:25
Member since

January 16, 2018 04:20
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0 users
Followed by

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Votes

31
Subscriptions

46

Activity overview

Latest activity by Chris Sos

Chris Sos created an article, March 21, 2021 23:25
Paid apps using 100% off coupons no longer require a credit card
1. Zendesk updates
2. Developer updates
Note: Change only applies to "forever" 100% off coupons - it does not apply to amount-off coupons or coupons that have a specific duration. Rolling out today: Customers who are installing paid ap...
- Chris Sos
- Created March 21, 2021 23:25
- 1 follower
- 0 comments
- 0 votes
Chris Sos created an article, March 21, 2021 23:25
Introducing ZCLI: The Zendesk Command Line Interface - Beta
1. Zendesk updates
2. Developer updates
What is it? ZCLI is a new, open source, extensible CLI tool for developers and the developer-curious. It allows developers to interact with their Zendesk account and build out their capabilities fr...
- Chris Sos
- Created March 21, 2021 23:25
- 1 follower
- 0 comments
- 0 votes
Chris Sos created an article, March 21, 2021 23:25
Removal of the API Console
1. Zendesk updates
2. Developer updates
What's happening? The API Console, previously available at https://developer.zendesk.com/requests/new has been removed. Why was this removed? The API Console was a useful tool for making calls to ...
- Chris Sos
- Created March 21, 2021 23:25
- 2 followers
- 0 comments
- 0 votes
Chris Sos created an article, March 21, 2021 23:21
[BREAKING]: Changes to ZAF ticketFields Assignee
1. Zendesk updates
2. Developer updates
Announced on Change date February 5, 2020 July 9, 2020 The Zendesk Apps framework’s Support API currently provides the following methods for accessing the values loaded inside the ...
- Chris Sos
- Created March 21, 2021 23:21
- 1 follower
- 0 comments
- 0 votes
Chris Sos commented, January 15, 2021 00:39
Hello everyone, Thank you for your feedback around webhooks over the last few years! I'm pleased to share that in 2021 Zendesk will be releasing the first version of webhooks for us. Please keep on...
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- Chris Sos
- Created January 15, 2021 00:39
- 2 votes
Chris Sos commented, January 15, 2021 00:38
Hi Remy, We just added a button "connect with intercom", and when it's clicked and the user validate the permission we ask, everything is connected, the webhooks are installed on their account, we...
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- Chris Sos
- Created January 15, 2021 00:38
- 1 vote
Chris Sos commented, December 03, 2020 22:24
Hi Remy, Thanks for the feedback. Have you looked into using "Apps Requirements"? This means that when an admin installs the app into their subdomain, triggers and targets are automatically created...
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- Chris Sos
- Created December 03, 2020 22:24
- 1 vote
Chris Sos commented, March 05, 2020 00:46
Hi David, Total time spent (sec) is tracked by the Time Tracking app and is the time when an agent is working/looking at the ticket before saving it. Certain options on the app can allow the agent ...
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- Chris Sos
- Created March 05, 2020 00:46
- 0 votes
Chris Sos commented, February 09, 2020 22:11
Hey Sebastian, There might be something else going on here which is the issue. Could you open a ticket with the details and one of our team can look into why this might be happening? Thanks! Chris
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- Chris Sos
- Created February 09, 2020 22:11
- 0 votes
Chris Sos commented, October 11, 2019 05:35
Hi Jackie Ordan, The app was released this evening US time. You should have the new version in your account. Thanks for your patience! Chris
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- Chris Sos
- Created October 11, 2019 05:35
- 0 votes