Chris Sos
Zendesk Product Manager
- Total activity 98
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Activity overview
Latest activity by Chris Sos-
Chris Sos commented,
Hey Taylor, Thanks for the feedback. I can confirm this is a regression with the new settings page. I'll get this fixed up as soon as we can. Thank you again for reporting it! Chris
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Chris Sos created an article,
Strong Customer Authentication (SCA) for Paid Apps
What is it? Strong customer authentication (SCA) is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area. The SCA requ...
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Chris Sos commented,
Hey Jan, Thanks for the feedback! We have some quick and easy ways to copy emails to your clipboard inside Support. You can click to copy the email in the Customer Context panel: Or, if using the ...
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Chris Sos commented,
Hi Jonathan, Looking at it, the Carbon Copier app is a requirements-only app. This means that it's not "running" on any specific framework. It also means this app is in no way affected by the v1 EO...
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Chris Sos commented,
Hi Donato and Dylan, We released a bugfix today which should resolve this issue regarding assignees. Thanks, Chris
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Chris Sos commented,
@Joe Sibley, Feel free to send an email to support@zendesk.com and they can assist with this. Chris
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Chris Sos created an article,
Installing and using the Ticket Redaction app
The Ticket Redaction app enables you to redact information or attachments from tickets. This is especially useful for removing personal information or sensitive account data from ticket comments. ...
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Chris Sos commented,
Hi Craig and Tobias, Thanks for your feedback here regarding the new paid apps. I'd just like to point out that the apps you're referring to (Oops and Bulk Delete) were a part of "Zendesk Labs". Th...
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Chris Sos commented,
Hey all, Thanks for your feedback. The native feature for Conditional Ticket Fields will be opening for beta testing very soon. Please keep an eye on the announcements. We expect that the feature w...
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Chris Sos commented,
The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.