Chris Sos

1. Community
2. Feedback on Support
3. Conditional fields in Zendesk mobile phone app

The Conditional Ticket Fields feature will be available across all devices and platforms (including mobile), so this should help with your use case.

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• Chris Sos
• Created February 07, 2019 23:52
• 0 votes

1. Community
2. Feedback on Support
3. The clock on the Time Tracking App restarts on its own after I refresh the window

Hi Thanh, Thank you for the feedback. Unfortunately, reloading the Support interface will reload all apps. This means that the apps are unloaded and reloaded as the browser refreshes. There is no w...

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• Chris Sos
• Created January 30, 2019 23:55
• 0 votes

1. Community
2. Integrations and Apps Q&A
3. Visual Studio Team Services Zendesk App: No longer able to delete linked work items

Hi Justine, Thanks for the report. This app is developed by a 3rd party, you will need to contact the app developer directly for issues with this app. The contact email is available in the App Sett...

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• Chris Sos
• Created November 12, 2018 04:12
• 0 votes

1. Community
2. Guide Q&A
3. Capitalization of titles on Support page

Hi Albert, It appears this is due to the theme you're using, specifically this CSS rule that is transforming the text to lowercase:   .category-item .ca-item-title {  ... text-transform: lowerc...

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• Chris Sos
• Edited October 10, 2018 22:56
• 0 votes

1. Community
2. Support Q&A
3. ZD Bug sending with + button

Hi Michael, This is set in your Triggers. By default, Support will not send an email for when a ticket is Solved. But you can set up a trigger to send the notification to the requestor if needed. C...

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• Chris Sos
• Edited August 28, 2018 22:51
• 0 votes

1. Community
2. Talk Q&A
3. Outbound Call Caller ID - Show Business Name, Not Just The Phone Number

Hi Matt, Yes, that's correct. This article is how you add an external number for outbound calls from Zendesk's side. This will enable and verify your external number to be used through Talk. If you...

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• Chris Sos
• Edited March 25, 2018 21:20
• -3 votes

1. Community
2. Talk Q&A
3. Outbound Call Caller ID - Show Business Name, Not Just The Phone Number

Hi Matt, Thanks for the feedback. Unfortunately, there's a limitation from Twilio's side on registering Twilio numbers in the US CNAM Caller ID database, which is what will show the caller ID when ...

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• Chris Sos
• Edited March 21, 2018 21:59
• -3 votes

1. Community
2. Feedback on Support
3. New Feature Request: conditional fields app add multi-selection

Hi Sebastiaan, No, the stance has not changed in regards to the app. We're exploring making Conditional Fields functionality apart of the core product instead of an App. This will resolve many of t...

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• Chris Sos
• Created March 18, 2018 22:06
• 1 vote

1. Community
2. Feedback on Support
3. New Feature Request: conditional fields app add multi-selection

Hi Jennifer, Thanks for the feedback. We are aware that the Conditional Fields App does not support multi-select fields, as documented.  There is work in progress on conditionality in the product w...

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• Chris Sos
• Created March 15, 2018 21:42
• 2 votes

1. Community
2. Talk Q&A
3. Alphanumeric Sender IDs for Zendesk Text

Hi Isaac, Thank you for your feedback and welcome to the community! The primary reason that Zendesk Talk does not currently support Alphanumeric Sender IDs is because the product is designed for tw...

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• Chris Sos
• Edited February 05, 2018 05:39
• 0 votes