Max McCal
- Total activity 550
- Last activity
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Activity overview
Latest activity by Max McCal-
Max McCal commented,
Hi, Dan - This was the only public release this week, mainly because of holidays.
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Max McCal created an article,
Release Notes through 2020-1-3
Voice Fixed Customers were unable to receive calls when an external phone number was getting deleted after a porting, causing the calls to get stuck in routing. This has been fixed.
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Max McCal created an article,
Release Notes Through 2019-12-27
No public releases this week
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Max McCal created an article,
Changing Triggers to prevent spam
Zendesk is making a change to our account defaults to prevent spam activity. As a result, your account trigger notifications may be updated. This update will protect new accounts from spammers. Spa...
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Max McCal commented,
Hey, Sean - I set you up a couple weeks ago and sent you an email to that effect. I'll follow up with you.
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Max McCal created an article,
Release Notes Through 2019-03-15
Zendesk Chat New [Chat Web SDK] v1.8.1 with performance fixes for page to page browsing and a bug fix for IE11 visitors. Learn more [Guide] The ability to search for and select published HC...
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Max McCal commented,
Hey, all - We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...
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Max McCal commented,
Hey, all - As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...
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Max McCal commented,
Hi, all - Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...
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Max McCal created an article,
Spam prevention resources
The article Controlling spam tickets with CAPTCHA shows you where CAPTCHA is enabled. For information on protecting your account and handling spam, see the following articles: How can I bulk delet...