
Max McCal
-
Total activity504
-
Last activity
-
Member since
-
Following0 users
-
Followed by14 users
-
Votes7
-
Subscriptions374
Activity overview
Latest activity by Max McCal-
Max McCal commented,
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
-
Max McCal created an article,
Announcing enhanced custom agent roles
Announced Available December 8, 2020 December 8 - 9, 2020 What's changed? As of December 7, 2020, Zendesk has enhanced the custom agent roles feature, which enables you to define custom per...
-
Max McCal commented,
That's correct, yes.
-
Max McCal commented,
Hey, all - Sorry for taking so long. I had to chase down the source of this update, but here we are: For Support Email, if you previously added CNAME records to power Amazon SES, these can be remo...
-
Max McCal created an article,
Release Notes Through 2020-11-13
Hello, thanks for reading! Here are our release notes for the week of November 7th through the 13th. Support For Support Email, if you previously added CNAME records to power Amazon SES, these c...
-
Max McCal created an article,
Updated user interface for Custom Roles management
Announced on Rollout October 26, 2020 October 26, 2020 to November 9,2020 Beginning today (October 26th, 2020) you may notice interface improvements to the Roles management page in ...
-
Max McCal commented,
Official comment I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
-
Max McCal commented,
Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
-
Max McCal commented,
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
-
Max McCal commented,
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles: