Max McCal

1. Community
2. Support - Troubleshooting and Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hey, Sean - I set you up a couple weeks ago and sent you an email to that effect. I'll follow up with you.

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• Max McCal
• Created June 13, 2019 22:45
• 1 vote

1. Zendesk updates
2. Announcements
3. A new account admin experience is coming!

Hi, Steven - Regarding the original question I just wanted to confirm this is an error in the text. We've opened an issue to fix it. 

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• Max McCal
• Created May 07, 2019 23:48
• 0 votes

1. Zendesk updates
2. Announcements
3. A new account admin experience is coming!

Thanks, Stephen. I think we definitely need to improve the granularity of our agent permissions -- in fact it's something we're thinking about now. These default permissions that cannot be altered ...

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• Max McCal
• Created April 19, 2019 19:48
• 1 vote

1. Zendesk updates
2. Announcements
3. A new account admin experience is coming!

Hey, Stephen - Allow me to offer some answers here. SSO bypass. I can understand your concern here. In actuality, nothing has changed as far as the behavior goes. there are no new ways to set up yo...

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• Max McCal
• Created April 18, 2019 23:45
• 1 vote

1. Support
2. ...
3. User access and security
4. Are incoming ticket attachments scanned for viruses?

Hey, all -  We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...

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• Max McCal
• Created April 08, 2019 19:27
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hey, all -  As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...

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• Max McCal
• Created March 27, 2019 23:22
• 1 vote

1. Community
2. Support - Product Feedback
3. Edit the Password Reset Email

Hey, all - This is something we'd support in general, but it isn't something we've had any specific planning around. For now, we don't have any estimates.

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• Max McCal
• Created March 01, 2019 00:36
• 0 votes

1. Community
2. Support - Troubleshooting and Q&A
3. Russian spam, 37K so far, need a way to mark them all as spam

Hi, all -  Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...

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• Max McCal
• Created February 27, 2019 00:45
• 7 votes