Max McCal

Zendesk Product Manager

Total activity

504
Last activity

January 11, 2021 22:55
Member since

September 20, 2011 19:10
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0 users
Followed by

14 users
Votes

7
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374

Activity overview

Latest activity by Max McCal

Max McCal commented, December 10, 2020 21:58
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
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- Max McCal
- Created December 10, 2020 21:58
- 0 votes
Max McCal created an article, December 01, 2020 16:01
Announcing enhanced custom agent roles
1. Zendesk updates
2. Announcements
Announced Available December 8, 2020 December 8 - 9, 2020 What's changed? As of December 7, 2020, Zendesk has enhanced the custom agent roles feature, which enables you to define custom per...
- Max McCal
- Edited January 04, 2021 18:56
- 3 followers
- 1 comment
- 9 votes
Max McCal commented, November 24, 2020 03:49
That's correct, yes.
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- Max McCal
- Created November 24, 2020 03:49
- 0 votes
Max McCal commented, November 23, 2020 21:31
Hey, all - Sorry for taking so long. I had to chase down the source of this update, but here we are: For Support Email, if you previously added CNAME records to power Amazon SES, these can be remo...
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- Max McCal
- Created November 23, 2020 21:31
- 0 votes
Max McCal created an article, November 20, 2020 19:54
Release Notes Through 2020-11-13
1. Zendesk updates
2. Release Notes
Hello, thanks for reading! Here are our release notes for the week of November 7th through the 13th. Support For Support Email, if you previously added CNAME records to power Amazon SES, these c...
- Max McCal
- Edited November 30, 2020 18:12
- 8 followers
- 7 comments
- 0 votes
Max McCal created an article, October 26, 2020 16:49
Updated user interface for Custom Roles management
1. Zendesk updates
2. Announcements
Announced on Rollout October 26, 2020 October 26, 2020 to November 9,2020 Beginning today (October 26th, 2020) you may notice interface improvements to the Roles management page in ...
- Max McCal
- Edited October 26, 2020 19:55
- 2 followers
- 0 comments
- 1 vote
Max McCal commented, September 28, 2020 21:15
Official comment
I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
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- Max McCal
- Created September 28, 2020 21:15
- 0 votes
Max McCal commented, June 12, 2020 21:53
Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...
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- Max McCal
- Edited September 28, 2020 21:16
- 1 vote
Max McCal commented, April 17, 2020 17:59
Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.
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- Max McCal
- Created April 17, 2020 17:59
- 0 votes
Max McCal commented, April 16, 2020 20:49
Hey, all - If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:
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- Max McCal
- Created April 16, 2020 20:49
- 0 votes