Max McCal
- Total activity 564
- Last activity
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Activity overview
Latest activity by Max McCal-
Max McCal created an article,
Changing Triggers to prevent spam
Zendesk is making a change to our account defaults to prevent spam activity. As a result, your account trigger notifications may be updated. This update will protect new accounts from spammers. Spa...
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Max McCal commented,
Hey, Sean - I set you up a couple weeks ago and sent you an email to that effect. I'll follow up with you.
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Max McCal commented,
Hi, Steven - Regarding the original question I just wanted to confirm this is an error in the text. We've opened an issue to fix it.
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Max McCal created an article,
Release Notes Through 2019-03-15
Zendesk Chat New [Chat Web SDK] v1.8.1 with performance fixes for page to page browsing and a bug fix for IE11 visitors. Learn more [Guide] The ability to search for and select published HC...
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Max McCal commented,
Thanks, Stephen. I think we definitely need to improve the granularity of our agent permissions -- in fact it's something we're thinking about now. These default permissions that cannot be altered ...
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Max McCal commented,
Hey, Stephen - Allow me to offer some answers here. SSO bypass. I can understand your concern here. In actuality, nothing has changed as far as the behavior goes. there are no new ways to set up yo...
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Max McCal commented,
Hey, all - We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...
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Max McCal commented,
Hey, all - As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...
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Max McCal commented,
Hey, all - This is something we'd support in general, but it isn't something we've had any specific planning around. For now, we don't have any estimates.
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Max McCal commented,
Hi, all - Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...