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Max McCal

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Activity overview

Latest activity by Max McCal
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    Max McCal commented,

    1. Announcements
    2. Announcements
    3. A new account admin experience is coming!

    @Christoph - The options for authentication will not change. This means you can set up JWT, SAML, Google, or Microsoft authentication for agents, and any of those plus Twitter and Facebook authenti...

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    Max McCal commented,

    1. Announcements
    2. Announcements
    3. CAPTCHA Upgraded to Invisible

    Hey, Rommel -  Our chat product does not yet have a CAPTCHA tool, which is why some of our spammers have switched to sending messages this way. Currently our best solution for stopping this is to s...

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    Max McCal commented,

    1. Community
    2. Support Product Feedback
    3. Blacklist IP Addresses - Not just domains

    Hey, everyone -  Product manager for Abuse Prevention, here. Blocking IP addresses individually isn't the first thing on our list to tackle, but it is out there. Right now we're focused on ways to ...

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    • 1 vote
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    Max McCal commented,

    1. Announcements
    2. Announcements
    3. CAPTCHA Upgraded to Invisible

    Hey, Alastair - We're working on a change which will cause us to fall back on visible captcha when your customizations prevent the invisible version from working. Should happen soon.

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    Max McCal created an article,

    Spam prevention resources

    1. Using Support
    2. Tickets

    The article Controlling spam tickets with CAPTCHA shows you where CAPTCHA is enabled. For information on protecting your account and handling spam, see the following articles: How can I bulk delet...

    • Max McCal
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
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    Max McCal commented,

    1. Using Support
    2. Zendesk basics
    3. Viewing the Audit log for changes (Enterprise)

    Thanks, Ed. That's very useful feedback. We'll take this into consideration when work on improvements.

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    • 1 vote
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    Max McCal commented,

    1. Announcements
    2. Announcements
    3. CAPTCHA Upgraded to Invisible

    Hey, Arminder -  The usual options for customizing Help Center display should still work. I can't provide any specific code samples, but you are definitely able to customize.

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    Max McCal commented,

    1. Using Support
    2. Zendesk basics
    3. Viewing the Audit log for changes (Enterprise)

    Hey, Ed -  It looks like that is information we're not capturing in the Audit Log at this time. Can you give me an example of what kind of change was made so I can verify? If you don't know that's ...

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    Max McCal created an article,

    CAPTCHA Upgraded to Invisible

    1. Announcements
    2. Announcements

    We’ve been hard at work trying to improve Zendesk’s protections against spammers. One of our most powerful tools has always been using CAPTCHA on the ticket submission form. We’ve made a leap forwa...

    • Max McCal
    • Edited
    • 13 followers
    • 8 comments
    • 14 votes
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    Max McCal commented,

    1. Community
    2. Support Product Feedback
    3. 2-factor option for end-users

    Thanks, Edwin. That all makes sense. You would need to maintain another user system of your own to tie authentication to SAML or JWT, so that would involve some net new work on your part. There are...

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