Max McCal

1. Community
2. Feedback on Support
3. Change the "Blacklist" / "Whitelist" language in the Zendesk UI to be "Allowed" / "Blocked".

I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...

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• Max McCal
• Created September 28, 2020 21:15
• 0 votes

1. Community
2. Feedback on Support
3. Change the "Blacklist" / "Whitelist" language in the Zendesk UI to be "Allowed" / "Blocked".

Hey, thanks for posting this. It's been a subject of discussion for some time internally. We talked about this today, and we've decided to make the change. It will take a few weeks to make sure we'...

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• Max McCal
• Edited September 28, 2020 21:16
• 1 vote

1. Community
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Thanks, Jason. No plans for that right now, but we are working broadly on a major overhaul to how permissions in Zendesk can be defined, and this will hopefully be possible down the road.

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• Max McCal
• Created April 17, 2020 17:59
• 0 votes

1. Community
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Hey, all -  If you're looking to add permissions to access the Talk Dashboard to your agents, you can. It requires Support Enterprise custom roles. You can add the permission to individual roles:

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• Max McCal
• Created April 16, 2020 20:49
• 0 votes

1. Community
2. Feedback on Support
3. Grouping Groups / Add Hierarchy to groups

Hey, Mark -  This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.

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• Max McCal
• Edited March 19, 2020 20:19
• 0 votes

1. Community
2. Feedback on Talk
3. Add Zendesk Talk specific Admin Access

Hey, all - I'm a product manager at Zendesk working on permissions, and some of this is really interesting to us. If you'd be willing to jump on a call and discuss your needs, I'd love to speak to ...

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• Max McCal
• Created March 04, 2020 01:59
• -1 votes

1. Zendesk updates
2. Release Notes
3. Release Notes through 2020-1-3

Hi, Dan -  This was the only public release this week, mainly because of holidays.

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• Max McCal
• Created January 06, 2020 21:49
• 0 votes