Max McCal

Zendesk Product Manager

Total activity

498
Last activity

April 19, 2021 17:27
Member since

September 20, 2011 19:10
Following

0 users
Followed by

14 users
Votes

7
Subscriptions

378

Activity overview

Latest activity by Max McCal

Max McCal commented, February 16, 2021 23:06
Hi, Peider - Since the time of the last update here we have assigned one of our development teams to this issue. At present we are finalizing technical decisions and implementing a solution for vi...
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- Max McCal
- Created February 16, 2021 23:06
- 1 vote
Max McCal commented, January 27, 2021 21:46
Hey, Lila - My apologies for the lack of response, I apparently was unsubscribed from this thread! Our long term goal is to create a granular system for permissions application like you're discuss...
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- Max McCal
- Created January 27, 2021 21:46
- 0 votes
Max McCal created an article, December 22, 2020 21:43
Announcing subscription management permission for admins
1. Zendesk updates
2. Announcements
Announced on Available on February 8, 2021 February 8, 2021 What's new? Beginning today, Zendesk is introducing an enhancement which will allow you to grant subscription management permi...
- Max McCal
- Edited February 17, 2021 17:29
- 3 followers
- 2 comments
- 2 votes
Max McCal commented, December 10, 2020 21:58
Hi, Marci - If you turn on the "Anyone can submit tickets" feature, users can create a password, but they are not required to. I would recommend opening a ticket with our support team.
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- Max McCal
- Created December 10, 2020 21:58
- 0 votes
Max McCal created an article, December 01, 2020 16:01
Announcing enhanced custom agent roles
1. Zendesk updates
2. Announcements
Announced Available December 8, 2020 December 8 - 9, 2020 What's changed? As of December 7, 2020, Zendesk has enhanced the custom agent roles feature, which enables you to define custom per...
- Max McCal
- Edited January 04, 2021 18:56
- 4 followers
- 3 comments
- 9 votes
Max McCal commented, November 24, 2020 03:49
That's correct, yes.
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- Max McCal
- Created November 24, 2020 03:49
- 0 votes
Max McCal commented, November 23, 2020 21:31
Hey, all - Sorry for taking so long. I had to chase down the source of this update, but here we are: For Support Email, if you previously added CNAME records to power Amazon SES, these can be remo...
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- Max McCal
- Created November 23, 2020 21:31
- 0 votes
Max McCal created an article, November 20, 2020 19:54
Release Notes Through 2020-11-13
1. Zendesk updates
2. Release Notes
Hello, thanks for reading! Here are our release notes for the week of November 7th through the 13th. Support For Support Email, if you previously added CNAME records to power Amazon SES, these c...
- Max McCal
- Edited November 30, 2020 18:12
- 8 followers
- 7 comments
- 0 votes
Max McCal created an article, October 26, 2020 16:49
Updated user interface for Custom Roles management
1. Zendesk updates
2. Announcements
Announced on Rollout October 26, 2020 October 26, 2020 to November 9,2020 Beginning today (October 26th, 2020) you may notice interface improvements to the Roles management page in ...
- Max McCal
- Edited October 26, 2020 19:55
- 2 followers
- 0 comments
- 1 vote
Max McCal commented, September 28, 2020 21:15
Official comment
I wish I could have been making this post much sooner, but we are glad to say this has been achieved. We now use the words "Blocklist" and "Allowlist" in all Zendesk products. Please let us know if...
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- Max McCal
- Created September 28, 2020 21:15
- 0 votes