Max McCal
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Activity overview
Latest activity by Max McCal-
Max McCal commented,
Official comment Hey, Mark - This is something we're investigating, but I don't know when this might happen, or what form it would take. Definitely a common point of feedback, and something we're keen to take on.
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Max McCal commented,
Ed McGough - I added a line about the Tickets API. Open to feedback on how to clarify. My note about /tickets links to the same article you did.
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Max McCal commented,
Adam Reid - The create many endpoint is included with /tickets (i.e. POST /api/v2/tickets/create_many.json) and is therefor not affected by this change. As to the part of the message you called ou...
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Max McCal commented,
Carolina Speroni - Yes, the placeholder should always be affected.
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Max McCal commented,
Josh H In the described circumstance, using these placeholders will not be possible. In all other circumstances, it will work exactly as it always has.
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Max McCal commented,
Hey, all - I'm a product manager at Zendesk working on permissions, and some of this is really interesting to us. If you'd be willing to jump on a call and discuss your needs, I'd love to speak to ...
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Max McCal commented,
Ryan H The first reply or the first comment? This only affects the first comment, and only if it's made by an end user and only if the email notification is sent to an end user.
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Max McCal commented,
Ryan H - It sounds like you're adding a second (or subsequent) comment to an existing ticket? That would not be affected. You also mention it's "from an agent account" which is also not affected. I...
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Max McCal commented,
Yes, this case will be unaffected because your agents are creating the ticket. If you want to reach out to support@zendesk.com we can get your account added early.
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Max McCal commented,
Hi, Danny that's correct because of bullet three in our list, and because the CSAT placeholder is not in the list of affected placeholders.