Max McCal
- Total activity 583
- Last activity
- Member since
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- Followed by 11 users
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Activity overview
Latest activity by Max McCal-
Max McCal commented,
Thanks, Stephen. I think we definitely need to improve the granularity of our agent permissions -- in fact it's something we're thinking about now. These default permissions that cannot be altered ...
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Max McCal commented,
Hey, Stephen - Allow me to offer some answers here. SSO bypass. I can understand your concern here. In actuality, nothing has changed as far as the behavior goes. there are no new ways to set up yo...
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Max McCal commented,
Hey, all - We're continuing to investigate the best solutions to this. An early plan fell apart when confronted with reality, and we've gone back to the drawing board. I agree, it's a terrible ris...
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Max McCal commented,
Hey, all - As of today, we're ready to open early access. We'd done significant testing, and we're currently using our new spam filter in all accounts to block some of the most obvious spam. We'd ...
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Max McCal commented,
Hey, all - This is something we'd support in general, but it isn't something we've had any specific planning around. For now, we don't have any estimates.
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Max McCal commented,
Hi, all - Allow me to elaborate as the product manager for abuse prevention at Zendesk. We're sorry for not responding here sooner. As you can imagine, elaborating on how spam is created is a tric...
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Max McCal commented,
@Christoph - The options for authentication will not change. This means you can set up JWT, SAML, Google, or Microsoft authentication for agents, and any of those plus Twitter and Facebook authenti...
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Max McCal commented,
Hey, Rommel - Our chat product does not yet have a CAPTCHA tool, which is why some of our spammers have switched to sending messages this way. Currently our best solution for stopping this is to s...
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Max McCal commented,
Hey, everyone - Product manager for Abuse Prevention, here. Blocking IP addresses individually isn't the first thing on our list to tackle, but it is out there. Right now we're focused on ways to ...
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Max McCal commented,
Hey, Alastair - We're working on a change which will cause us to fall back on visible captcha when your customizations prevent the invisible version from working. Should happen soon.