Charles Nadeau

1. Community
2. Zendesk API
3. Data Automation

Hi Carrie, We have a developer guide for users of all skill levels: https://help.zendesk.com/hc/en-us/sections/206223768-Zendesk-API-Guide After getting a little experience, you can check out the f...

• View comment
• Charles Nadeau
• Created April 28, 2017 23:11
• 0 votes

1. Community
2. Zendesk API
3. 403 Forbidden Error on jQuery API request but works with cURL

Hi Jon,  This sounds like a cross-origin browser error. It's a security feature on the browser side.  You can use OAuth authentication to make API calls with AJAX from a browser. For more info, see...

• View comment
• Charles Nadeau
• Created April 24, 2017 23:38
• 0 votes

1. Community
2. Zendesk API
3. Accessing Category properties from a Section

Hi Sean, Can you point me to the doc that's saying accessing a category id from a section template should work? The section doc in the templating docs doesn't list the category object as available:...

• View comment
• Charles Nadeau
• Created April 10, 2017 21:35
• 0 votes

1. Community
2. Zendesk apps
3. Zendesk app execution

Hi Pradhu, Have you installed the Ruby DevKit? We recently updated the Windows instructions for Ruby 2.2. See https://help.zendesk.com/hc/en-us/articles/229489288#topic_bkz_mrm_1l. Charles  

• View comment
• Charles Nadeau
• Edited April 10, 2017 17:11
• 0 votes

1. Community
2. Zendesk API
3. Webhook REST notification updates from zendesk

Hi Catalin, Take a look at Zendesk HTTP targets (link below), which work like webhooks. You can use them to notify an external system of ticket events in Zendesk. https://support.zendesk.com/hc/en-...

• View comment
• Charles Nadeau
• Created April 03, 2017 16:08
• 1 vote

1. Zendesk Guide
2. Setting up Zendesk Guide
3. Localizing Help Center content (Guide Professional)

Hi Gal, You can use the API to export articles to files that you can then send to localization vendors. The following article describes the basics: https://help.zendesk.com/hc/en-us/articles/229136...

• View comment
• Charles Nadeau
• Created March 27, 2017 15:38
• 1 vote

1. Community
2. Zendesk API
3. Help Centre API Article Status

Hi Graeme,  The DELETE endpoint now archives the article instead of deleting it: https://developer.zendesk.com/rest_api/docs/help_center/articles#archive-article As you mention, we don't have an en...

• View comment
• Charles Nadeau
• Edited March 14, 2017 16:25
• 0 votes

1. Product news and updates
2. Release notes
3. Release notes

Hi Ashish, I set up a redirect on the link to bypass this page and go directly to the release notes on help.zendesk.com.  Thanks. Charles

• View comment
• Charles Nadeau
• Created February 01, 2017 16:50
• 0 votes

1. Community
2. Zendesk API
3. Uploading attachments using Java

You can use the following Java client for the Zendesk REST API: https://developer.zendesk.com/rest_api/docs/api-clients/java The Java source code for the client is available on Github.  

• View comment
• Charles Nadeau
• Created January 03, 2017 23:32
• 0 votes