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Charles Nadeau

  • Total activity 304
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Activity overview

Latest activity by Charles Nadeau
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    Charles Nadeau commented,

    Hi Charlie, Correct, it's how you save the JSON to the .txt files. Note that the requests library has a special json() method for response objects that makes the code a little more readable. # Get ...

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    Charles Nadeau created an article,

    Allowing unsafe HTML in articles

    By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. See the list of safe tags and attributes below. The unsaf...

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    Charles Nadeau commented,

    Jennifer asked me to jump in about DITA. I work on her team at Zendesk. As she mentioned, we use Author to write the docs in DITA XML, then transform from DITA to HTML for Help Center. As you proba...

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    Charles Nadeau created an article,

    Publishing and syncing copies of articles in Help Center with the API

    Out of the box, Help Center doesn't support publishing one article in multiple locations. Using the Help Center API, however, you or a technically minded colleague can build a small application tha...

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    Charles Nadeau commented,

    You'll need to set up some kind of  #if condition: {{#if condition}} This is rendered if the condition is true. {{else}} This is rendered if the condition is false. {{/if}}

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    Charles Nadeau created an article,

    Develop for Zendesk Talk

    Get started Zendesk API quick start Getting started with Zendesk Talk Tutorials & guides Zendesk API developer guide Community Zendesk API developers Reference Talk API

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    Charles Nadeau created an article,

    Develop for Zendesk Guide

    Get started Zendesk API quick start Adding the Web Widget to your website or Help Center Using the Mobile SDK to embed customer service in your app Tutorials & guides Zendesk API de...

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    Charles Nadeau created an article,

    Embed Zendesk Support

    The Zendesk platform lets you embed customer service features such as tickets and Help Center in your websites or mobile apps. Get started Adding the Web Widget to your website or Help Center...

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    Charles Nadeau created an article,

    Extend Zendesk Support

    The Zendesk platform lets you build in-product apps that extend Zendesk Support. You can also extend Help Center with a templating language called Curlybars. Get started Zendesk app quick sta...

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    Charles Nadeau created an article,

    Use the Zendesk Support API

    Get started Zendesk API quick start Tutorials & guides Zendesk API developer guide Community Zendesk API developers Reference Support API NPS API API clients