Charles Nadeau commented,
Hi Toru, Most teams at Zendesk (Advocacy, HR, IT, Facilities, etc) have internal Help Centers and use the Guide editor to write content. As mentioned in the article above, the DITA process the Docs...
Charles Nadeau commented,
We use a preference in Cyberduck to automatically set the correct permissions when we upload images: In Cyberduck, select Cyberduck > Preferences from the menu. Click the Transfers icon, then t...
Charles Nadeau commented,
Hi Ann, We don't use any image attachments in our articles. We upload the images separately to a folder on Amazon S3 using the Cyberduck FTP client. Amazon s3 is a web server so all the images in o...
Charles Nadeau created an article,
All public-facing product documentation at Zendesk is published in branded Help Centers. Though most other teams at Zendesk create content directly in Help Center, the Docs team creates and mainta...
Charles Nadeau created an article,
You can notify external targets when a ticket is created or updated. External targets are cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. For more in...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...
Charles Nadeau created an article,
By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. See the list of safe tags and attributes below. The unsaf...
Charles Nadeau commented,
Jennifer asked me to jump in about DITA. I work on her team at Zendesk. As she mentioned, we use Author to write the docs in DITA XML, then transform from DITA to HTML for Help Center. As you proba...