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Charles Nadeau

  • Total activity 251
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Activity overview

Latest activity by Charles Nadeau
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    Charles Nadeau created an article,

    How product docs are produced at Zendesk

    All public-facing product documentation at Zendesk is published in branded Help Centers. Though most other teams at Zendesk create content directly in Help Center, the Docs team creates and mainta...

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    Charles Nadeau created an article,

    Managing external targets

    You can notify external targets when a ticket is created or updated. External targets are cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. For more in...

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    Charles Nadeau created an article,

    GDPR resources for Talk

    The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...

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    Charles Nadeau created an article,

    GDPR resources for Guide

    The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...

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    Charles Nadeau created an article,

    GDPR resources for Support

    The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...

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    Charles Nadeau created an article,

    Allowing unsafe HTML in articles

    By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing malicious code. See the list of safe tags and attributes below. The unsaf...

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    Charles Nadeau commented,

    Jennifer asked me to jump in about DITA. I work on her team at Zendesk. As she mentioned, we use Author to write the docs in DITA XML, then transform from DITA to HTML for Help Center. As you proba...

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    Charles Nadeau created an article,

    Publishing and syncing copies of articles in Help Center with the API

    Out of the box, Help Center doesn't support publishing one article in multiple locations. Using the Help Center API, however, you or a technically minded colleague can build a small application tha...

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    Charles Nadeau commented,

    You'll need to set up some kind of  #if condition: {{#if condition}} This is rendered if the condition is true. {{else}} This is rendered if the condition is false. {{/if}}

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    Charles Nadeau created an article,

    Develop for Zendesk Talk

    Get started Zendesk API quick start Getting started with Zendesk Talk Tutorials & guides Zendesk API developer guide Community Zendesk API developers Reference Talk API