Charles Nadeau commented,
@Joel I added to 30-character limit to the identifier property in the doc. Thanks.
Charles Nadeau commented,
Hi Toru, Most teams at Zendesk (Advocacy, HR, IT, Facilities, etc) have internal Help Centers and use the Guide editor to write content. As mentioned in the article above, the DITA process the Docs...
Charles Nadeau created an article,
Fastpath: Admin > Settings > Agents Note: The customer context panel will become available by November 12, 2018. If you want to display user events tracked by the Zendesk User Events API, j...
Charles Nadeau commented,
We use a preference in Cyberduck to automatically set the correct permissions when we upload images: In Cyberduck, select Cyberduck > Preferences from the menu. Click the Transfers icon, then t...
Charles Nadeau commented,
Hi Ann, We don't use any image attachments in our articles. We upload the images separately to a folder on Amazon S3 using the Cyberduck FTP client. Amazon s3 is a web server so all the images in o...
Charles Nadeau created an article,
All public-facing product documentation at Zendesk is published in branded Help Centers. Though most other teams at Zendesk create content directly in Help Center, the Docs team creates and mainta...
Charles Nadeau created an article,
You can notify external targets when a ticket is created or updated. External targets are cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. For more in...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...
Charles Nadeau created an article,
The General Data Protection Regulation (GDPR) is a European privacy regulation that aims to strengthen the security and protection of personal data in the European Union. The following articles i...