Charles Nadeau
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Total activity4043
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Last activity
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Activity overview
Latest activity by Charles Nadeau-
Charles Nadeau commented,
Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...
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Charles Nadeau commented,
Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...
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Charles Nadeau commented,
Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...
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Charles Nadeau commented,
Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}
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Charles Nadeau created an article,
Adding Sunshine Conversations channels to the Zendesk Agent Workspace
This article provides an overview of how you can add Sunshine Conversations channels to the Zendesk Agent Workspace. This article includes the following sections: Channels overview Connecting yo...
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Charles Nadeau commented,
Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...
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Charles Nadeau commented,
Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles
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Charles Nadeau commented,
It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...
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Charles Nadeau commented,
Hi Kate and Joey, You can replace the following jQuery opening: $(document).ready(function() { with the JavaScript equivalent: document.addEventListener('DOMContentLoaded', function() {
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Charles Nadeau commented,
Hi Dennis, I updated the link. Thanks for bringing it to our attention. You can get started with the Guide developer resources at https://support.zendesk.com/hc/en-us/articles/360002101028.