Charles Nadeau
- Total activity 248
- Last activity
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Activity overview
Latest activity by Charles Nadeau-
Charles Nadeau commented,
Hi Abdul, This is excellent feedback. You might also want to share it in the Guide product feedback forum, which the product team monitors more closely: https://support.zendesk.com/hc/en-us/communi...
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Charles Nadeau commented,
Hi Niclas, I deleted the warning box. Thanks.
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Charles Nadeau commented,
Hi KC, We cover the same information in an article in the Develop Help Center. I added the option of using the API console to that article: https://develop.zendesk.com/hc/en-us/articles/3600010743...
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Charles Nadeau commented,
@Joel I added to 30-character limit to the identifier property in the doc. Thanks.
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Charles Nadeau commented,
Hi Toru, Most teams at Zendesk (Advocacy, HR, IT, Facilities, etc) have internal Help Centers and use the Guide editor to write content. As mentioned in the article above, the DITA process the Docs...
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Charles Nadeau created an article,
Showing the customer context panel by default in the ticket interface
Fastpath: Admin > Settings > Agents Agents can get a better picture of customers with the customer context panel in the ticket interface. By default, to view the panel, the agent clicks the...
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Charles Nadeau commented,
We use a preference in Cyberduck to automatically set the correct permissions when we upload images: In Cyberduck, select Cyberduck > Preferences from the menu. Click the Transfers icon, then t...
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Charles Nadeau commented,
Hi Ann, We don't use any image attachments in our articles. We upload the images separately to a folder on Amazon S3 using the Cyberduck FTP client. Amazon s3 is a web server so all the images in o...
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Charles Nadeau created an article,
How product docs are produced at Zendesk
All public-facing product documentation at Zendesk is published in branded Help Centers. Though most other teams at Zendesk create content directly in Help Center, the Docs team creates and mainta...
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Charles Nadeau created an article,
Managing external targets
You can notify external targets when a ticket is created or updated. External targets are cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. For more in...