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Charles Nadeau

  • Total activity 326
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Activity overview

Latest activity by Charles Nadeau
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    Charles Nadeau commented,

    Hi Carrie, We have a developer guide for users of all skill levels: https://help.zendesk.com/hc/en-us/sections/206223768-Zendesk-API-Guide After getting a little experience, you can check out the f...

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    Charles Nadeau commented,

    Hi Jon,  This sounds like a cross-origin browser error. It's a security feature on the browser side.  You can use OAuth authentication to make API calls with AJAX from a browser. For more info, see...

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    Charles Nadeau commented,

    Hi Sean, Can you point me to the doc that's saying accessing a category id from a section template should work? The section doc in the templating docs doesn't list the category object as available:...

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    Charles Nadeau commented,

    Hi Pradhu, Have you installed the Ruby DevKit? We recently updated the Windows instructions for Ruby 2.2. See https://help.zendesk.com/hc/en-us/articles/229489288#topic_bkz_mrm_1l. Charles  

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    Charles Nadeau commented,

    Hi Catalin, Take a look at Zendesk HTTP targets (link below), which work like webhooks. You can use them to notify an external system of ticket events in Zendesk. https://support.zendesk.com/hc/en-...

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    Charles Nadeau commented,

    Hi Gal, You can use the API to export articles to files that you can then send to localization vendors. The following article describes the basics: https://help.zendesk.com/hc/en-us/articles/229136...

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    Charles Nadeau commented,

    Hi Graeme,  The DELETE endpoint now archives the article instead of deleting it: https://developer.zendesk.com/rest_api/docs/help_center/articles#archive-article As you mention, we don't have an en...

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    Charles Nadeau created an article,

    Using the API dashboard

    The Zendesk API is supported by a dashboard in the Zendesk Support admin interface. The API dashboard lets you do the following tasks: Enable password or token access to the API Create API tokens...

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    Charles Nadeau commented,

    Hi Ashish, I set up a redirect on the link to bypass this page and go directly to the release notes on help.zendesk.com.  Thanks. Charles

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    Charles Nadeau commented,

    You can use the following Java client for the Zendesk REST API: https://developer.zendesk.com/rest_api/docs/api-clients/java The Java source code for the client is available on Github.