Charles Nadeau
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Total activity4422
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Last activity
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Followed by36 users
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Activity overview
Latest activity by Charles Nadeau-
Charles Nadeau commented,
Hi Sally Anne, I'm not sure if there's a solution for Unbabel. The Zendesk Docs team doesn't use Unbabel or any connector to manage article translations. You could use a script to rewrite the image...
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Charles Nadeau created an article,
Announcing volume rate limits on selected Support endpoints starting November 5, 2020 PST
On November 5, 2020, Zendesk will introduce new page-based volume rate limits on the following Support API endpoints. Endpoint Requests per minute List Tickets GET /api/v2/tickets.json ...
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Charles Nadeau commented,
Hi Valery, unfortunately we don't have a script for the use case I'm describing. Our team publishes articles manually. To track which article in Help Center that a DITA file corresponds to, we use ...
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Charles Nadeau commented,
Hi Eric, Requests in the Help Center API don't count against the rate limit of the Support API, but the Help Center API still has the same limits as the Support API and they also depend on your Sup...
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Charles Nadeau commented,
Hi Valerie, thanks for the thoughtful comments. Problem #1: Publishing. > when you add more articles to the section there is no way to identify which articles need to be updated and which need to b...
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Charles Nadeau commented,
Just to step in here quickly. A condition is anything that resolves to true or false. You basically create the condition you want to meet. Example: {{#if name == 'Foo'}}
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Charles Nadeau created an article,
Adding Sunshine Conversations channels to the Zendesk Agent Workspace
This article provides an overview of how you can add Sunshine Conversations channels to the Zendesk Agent Workspace. This article includes the following sections: Channels overview Connecting yo...
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Charles Nadeau commented,
Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...
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Charles Nadeau commented,
Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles
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Charles Nadeau commented,
It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...