Charles Nadeau
- Total activity 3044
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Activity overview
Latest activity by Charles Nadeau-
Charles Nadeau created an article,
Adding Sunshine Conversations channels to the Zendesk Agent Workspace
This article provides an overview of how you can add Sunshine Conversations channels to the Zendesk Agent Workspace. This article includes the following sections: Channels overview Connecting yo...
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Charles Nadeau commented,
Hi KC, The cookbook relies heavily on jQuery. The Copenhagen v2 theme removed the jQuery library but you can add it back. Here are the instructions: https://support.zendesk.com/hc/en-us/articles/36...
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Charles Nadeau commented,
Hi Maria, I pushed example files to the docs folder in the repo. See example-handoffs.json and example-localized_content.json. Thanks. Charles
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Charles Nadeau commented,
It turns out the Google Analytics code uses jQuery extensively (anything with a $ is jQuery) and needs to be rewritten for Copenhagen v2 using standard JavaScript. The simplest solution would be to...
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Charles Nadeau commented,
Hi Kate and Joey, You can replace the following jQuery opening: $(document).ready(function() { with the JavaScript equivalent: document.addEventListener('DOMContentLoaded', function() {
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Charles Nadeau commented,
Hi Dennis, I updated the link. Thanks for bringing it to our attention. You can get started with the Guide developer resources at https://support.zendesk.com/hc/en-us/articles/360002101028.
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Charles Nadeau commented,
Hi Shay, I assume you're referring to the gist at https://gist.github.com/chucknado/40ff923e6a2eef6ad529bf32cd12640f? The error could mean the API didn't find any of the following records in your a...
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Charles Nadeau commented,
Thanks, Scott. For those who want to learn more, see Indirect key-based addressing on www.oxygenxml.com. In our case, we use production urls in all DITA topics. If a linked article doesn't exist on...
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Charles Nadeau commented,
New Sunshine EAP to work with your data: Sunshine Data Manager The Sunshine Data Manager gives you full control over your Sunshine custom objects and relationships in Admin Center. Previously you c...
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Charles Nadeau created an article,
Complying with Privacy and Data Protection Law in Zendesk Sunshine Conversations
This guide describes how certain features and functionality in Zendesk Sunshine Conversations can assist with your obligations under privacy law. To learn about meeting your obligations in other Z...