Claire Garrett
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Activity overview
Latest activity by Claire Garrett-
Claire Garrett commented,
We need to retain data in Insights for reporting purposes and we keep coming across conflicting information relating to deleting tickets. Once minute we read the data will not be deleted and other ...
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Claire Garrett commented,
It says you can only send 10,000 at a time, we have 24,000 customers. How do we know who has received the invites and who has not without having to check through all the names?!
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Claire Garrett commented,
Guys, I am merging tickets when a customer contacts us via a public wall post which we respond to publicly asking them to private message us which is what then creates the second ticket. When I rep...
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Claire Garrett commented,
Many thanks. Does this not create a second ticket when you ask them to DM you?
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Claire Garrett created a post,
Integrating Social Media into Zendesk
Does anyone know how to enable a private message response to a public wall post? It appears that if someone places a public wall post on Facebook or Twitter, you can only respond publicly? I want t...
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Claire Garrett commented,
So frustrated that I cannot edit the dashboard. I have just integrated social media into Zendesk and would like the show the Channel on the dashboard so that my agents can clearly see when a social...