Thanks Christopher! How about voicemail tickets? If I mark a voicemail ticket as solved with no response, does this count against my first reply time? I assume a phone call back on the ticket is ...
What a dilly, I can't find it now! Will keep an eye out - it's only happened once :-)
Awesome to see this in action! Just noticed though that using the word 'attached' didn't trigger the reminder :( but have already been saved a couple of times otherwise! Cheers.
Hi, if I mark a voice ticket as solved once I finish a call, with no written comment to the customer, is the call being answered treated as the first response for reporting purposes? Thanks!
1 this would be fantastic!!!!