Karen Berthiaume
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Total activity27
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions18
Activity overview
Latest activity by Karen Berthiaume-
Karen Berthiaume commented,
when I sign in to the Guide where you edit screens, it shows theme a Custom because I had Copenhagen with edits and has a green block that says "LIVE" and shows last updated 6/22/2020. If I click ...
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Karen Berthiaume commented,
Does not hurt to check. I left code as I have above since it's ignoring it. Confirmed I still saw code - yes. Signed in , picked ticket that is assigned to Me, then went to that user , assumed ...
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Karen Berthiaume commented,
Thanks Kay...tried that. Previewed and saw no change. So I published and saw no change. Signed off the app and back in..still no change. Am I correct that assignee is a valid variable? <s...
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Karen Berthiaume created a post,
How can I add ticket assignee field to template request page?
AnsweredOn Help Desk template. The REQUEST Page of END USER Preview, there is a sidebar box with ticket information. It does not contain who ticket is assigned to and we want to provide that information....
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Karen Berthiaume commented,
I'm on Help Center, converted from old Web Portal. first - I can't follow your link. Give me an 'oops you not allowed access to page' notice. I don't have 'follow' and 'unfollow' buttons. We are ...
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Karen Berthiaume commented,
Have drop down with 10 items - all is well. I need to add number 11 and I can't get it to display. Everything looks okay on maintenance page but on ticket it displays only 10. Is this an undocum...