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Joel Boonstra

  • Total activity
    12
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Activity overview

Latest activity by Joel Boonstra
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    Joel Boonstra commented,

    1. Support
    2. ...
    3. Tickets
    4. How can I view tickets I follow?

    Hey Brett, Both of these options seem like workarounds for a theoretical much simpler option, which would be to specify "Ticket: Followers + contains + (current user)" or something similar when cre...

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    • Joel Boonstra
    • Created
    • 18 votes
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    Joel Boonstra commented,

    1. Support
    2. ...
    3. Email
    4. How can I send email notifications to secondary emails in Support?

    I, too, would love to see a solution whereby we could opt to have all user email addresses included in notifications, either by default or as one-time configuration we could opt-in to in our trigge...

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    • Joel Boonstra
    • Created
    • 4 votes
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    Joel Boonstra commented,

    1. Support
    2. ...
    3. Channels
    4. Setting up your Twitter channel

    Now it's my turn for a question. If a ticket gets created via the Twitter channel and we receive an email notification of that ticket, is there any way to use the email API to respond and have our ...

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    • Joel Boonstra
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    • 0 votes
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    Joel Boonstra commented,

    1. Support
    2. ...
    3. Channels
    4. Setting up your Twitter channel

    Hey there F Johnson, Once a ticket comes in via a Tweet, you can click on the end user's name in the ticket crumbtrail (my name in this screenshot): and then from there choose the "Merge into anoth...

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    • Joel Boonstra
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    • 0 votes