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Joel Boonstra

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Latest activity by Joel Boonstra
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    Joel Boonstra commented,

    1. Using Support
    2. Channels
    3. Setting up your Twitter channel

    Now it's my turn for a question. If a ticket gets created via the Twitter channel and we receive an email notification of that ticket, is there any way to use the email API to respond and have our ...

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    • Joel Boonstra
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    Joel Boonstra commented,

    1. Using Support
    2. Channels
    3. Setting up your Twitter channel

    Hey there F Johnson, Once a ticket comes in via a Tweet, you can click on the end user's name in the ticket crumbtrail (my name in this screenshot): and then from there choose the "Merge into ...

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    • Joel Boonstra
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