Joel Boonstra
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Activity overview
Latest activity by Joel Boonstra-
Joel Boonstra commented,
I wrote up my own use case (which is quite similar to most mentioned here) on this other question: https://support.zendesk.com/hc/en-us/articles/226320008/comments/360001771008 before I noticed tha...
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Joel Boonstra commented,
I, too, would love to see a solution whereby we could opt to have all user email addresses included in notifications, either by default or as one-time configuration we could opt-in to in our trigge...
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Joel Boonstra commented,
Now it's my turn for a question. If a ticket gets created via the Twitter channel and we receive an email notification of that ticket, is there any way to use the email API to respond and have our ...
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Joel Boonstra commented,
Hey there F Johnson, Once a ticket comes in via a Tweet, you can click on the end user's name in the ticket crumbtrail (my name in this screenshot): and then from there choose the "Merge into ...