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Elvis Vusić

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Latest activity by Elvis Vusić
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    Elvis Vusić commented,

    Can someone from Zendesk team please provide an update on this topic? This is a very useful and somewhat standard feature which we would expect to see in a WYSIWYG editor by now, but no feedback ha...

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    Elvis Vusić commented,

    Hi, Could you let me know if it's possible to use our own virtual numbers for Talk instead of Twilio's, as we have many resources of our own and can't use third-party resources? I presume we could ...

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    Elvis Vusić commented,

    Hi Ricardo, Thank you for the feedback, its appreciated, but these are workarounds for something fairly simple and helpful to have in the filtering options. We already have too many workarounds for...

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    Elvis Vusić commented,

    Hi Ricardo, It's not a problem with who updates the ticket, but with what the update is. We need Views which are updated only when a public ticket comment is made, not when it's assigned, unassigne...

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    Elvis Vusić commented,

    Hello all, We have a specific need for View order, which by the looks of it is not possible in the current setup. As we have tens of agents working in a single shift (assigning, unassigning, replyi...

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    Elvis Vusić commented,

    Hi Max, I'm trying to find out if there were any developments on the branded signatures matter? We would really need and appreciate if this feature would be rolled out.