Delphine Pougnard
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Total activity17
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Last activity
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Activity overview
Latest activity by Delphine Pougnard-
Delphine Pougnard commented,
Good morning, I have been replicating this recipe on Explore (article is closed for comments so I can't consult the community) https://support.zendesk.com/hc/en-us/articles/360043021313-Explore-rec...
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Delphine Pougnard commented,
Hi Ricardo, Not sure, I keep getting the following message whatever the filters I'm adding to limit the data as much as I can: Regards, Delphine
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Delphine Pougnard commented,
Hi, I have been experiencing the same problem. Obviously we have to put a time period limit, otherwise the system is struggling compiling all data (as we are using Zendesk for years). I have tried ...
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Delphine Pougnard created a post,
Automatically assign a follow-up ticket to the original group / assignee
Good morning, I have been looking at this functionality for a while but the only workaround I have found on your site is not relevant I'm afraid. Creating 3 new triggers for agent in order to add...
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Delphine Pougnard commented,
Looking forward having a new feature/solution that would automatically assign the followup ticket to the original Group as today they are just falling into the cracks The workaround that was sugges...
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Delphine Pougnard created a post,
Zendesk Insights dashboards - Bad ratings doesn't have the drill in step automatically
Lack of consistency in the Zendesk Insights dashboards as we are able to compute a report from the Good Ratings dashboard but not for the Bad Ratings one.