Brad Ladwig
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Recent activity by Brad Ladwig-
Hi Eldien, As it turns out, since there is no way to refine role access for administrators, it is not possible to prevent any admin from having access to that download button. Additionally, it is ...
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Hey Ahmed, As it turns out, the only option to format RTL text is still Markdown. A rich text editor for RTL text IS in development but at this time we do not have a timeline as to when it will be...
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Hi Hirdesh, I'd be happy to take a swing at your questions regarding user creation once "Anybody can submit tickets" is disabled: A new user created by a phone call would technically be created ...
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Hi Lucia, I'm going to create a ticket for you so we can discuss this further. I'll be in touch shortly. Thanks!
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Hi James! As it turns out, the workflow you described is a feature available with group routing called "default group" but not currently possible with the IVR. An IVR selection can only route to a ...
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Hi Lucia, Sorry for the confusion. It looks like the reason contextual help is not working for you is because your help center is private. The basic requirements for using contextual help are: Y...
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Hey Daniel! You nailed it on the head. Multi-line text fields do not sync with Insights so you'd want to stay away from those if you need that reporting capability. The best option for a field su...
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Hi Vincent, I wanted to clarify "As an alternative to inserting images directly in your articles, you can host your images on a public file server and link to them." This alternative simply means ...
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Hi Amy, This error is usually the result of the users you are trying to delete having tickets that are less than closed. If that's the case, the easiest way to close these tickets would be to c...
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Hi Steven, Yes! You could use this same framework to find average first resolution time minus pending time. Great idea!