Terrence
- Total activity 149
- Last activity
- Member since
- Following 1 user
- Followed by 1 user
- Votes 19
- Subscriptions 91
Activity overview
Latest activity by Terrence-
Terrence created an article,
How to manually reactivate targets in Support
Issue Symptoms When successive target failures occur, app- or system-created targets are automatically deactivated. The edit option does not exist for this type of target. There is no way to manual...
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Terrence created an article,
Service Incident - October 1st, 2019 - Delayed Subscription Changes
SUMMARY On September 30, 2019, at 18:00 UTC to October 1st at 20:40 UTC, Zendesk customers across all Pods and Products may have experienced delays in processing subscription updates. Subscriptio...
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Terrence created an article,
Service Incident - September 30th, 2019 - Pod 13 Support, Guide, & Talk performance issues
Summary On September 30, 2019 from 18:44 UTC to 19:15 UTC customers on Zendesk Support, Guide & Talk on Pod 13 experienced dropped calls on Talk, slow load times and degraded performance in Support...
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Terrence commented,
Hi Mari, Thank for reaching out! At this time it is not possible to count inactive chats in an agents total assigned. We would typically recommend a workflow where agents are following up with cust...
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Terrence created an article,
Service Incident - August 20th, 2019 - SSO Login Errors
SUMMARY On August 20, 2019 from 20:12 UTC to 21:46 UTC Zendesk Support and Guide Agents logging into their accounts via SSO received an error and were unable to login. 22:51 UTC | 15:51 PT On 2019...
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Terrence created an article,
Service Incident - August 19th, 2019 - Google Authentication Issues
SUMMARY On August 19, 2019 from 18:30 UTC to 20:27 UTC customers on all pods using Google Authentication were unable to authenticate successfully to Zendesk Support, Guide, Smooch, BIME, Connect, ...
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Terrence created an article,
Service Incident - July 25th, 2019 - Self-Serve Subscription Issues
SUMMARY On July 25th, 2019 from 08:15 UTC to 17:03 UTC customers were unable to purchase, edit, or cancel their Zendesk Subscription and Billing information across all pods. 17:26 UTC | 10:26 PT ...
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Terrence commented,
Hi Jonas and Q, With a custom script you could detect the user ID and delete the active session. https://developer.zendesk.com/rest_api/docs/support/sessions#delete-session Alternatively, visiting...
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Terrence created an article,
Service Incident - May 15th, 2019 - US East Connectivity Issues
Summary On May 15, 2019 from 21:26 UTC to 22:21 UTC some customers on the US east coast experienced connectivity issues when trying to access Zendesk. Timeline 22:44 UTC | 15:44 PT Customers in th...
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Terrence created an article,
Does the Web Widget work with Turbolinks?
Question Does the Web Widget work with Turbolinks? Answer Yes, the Web Widget works with Turbolinks. However, to make it work, you need to use a different snippet of code. For an example of code y...