Terrence

1. Support
2. Support advice and troubleshooting
3. Web Widget

Question With Help Center deflection turned on in the Web Widget, a visitor must first search before being able to chat with an agent. Can I direct visitors directly to Chat instead of offering kno...

• Terrence
• Edited May 04, 2020 08:48
• 1 follower
• 0 comments
• 1 vote

1. Talk
2. Talk advice and troubleshooting
3. Managing Talk

Question I would like to force all callers to my voicemail. How can I route all incoming calls to voicemail?  Answer  You can route all calls to voicemail by creating a dedicated voicemail group wi...

• Terrence
• Edited September 29, 2020 10:06
• 1 follower
• 0 comments
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY 19:06 UTC | 11:06 PT We’ve identified and updated a service causing loading issues for Side Conversations on Pod 17. The issue is now resolved. Please let us know if you experience additio...

• Terrence
• Edited March 03, 2020 17:22
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY 18:01 UTC | 10:01 PT After monitoring the fix, we are happy to report that Side Conversations on Pod 18 is back to normal. Thank you for your patience. 17:46 UTC | 09:46 PT Side Conversati...

• Terrence
• Edited February 28, 2020 00:56
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY 21:06 UTC | 13:06 PT At 19:13 UTC we identified that automatic Support ticket creation from Chat interactions was failing intermittently. This issue could have impacted any account with bo...

• Terrence
• Edited January 24, 2020 00:06
• 4 followers
• 1 comment
• 0 votes

1. Support
2. Support advice and troubleshooting
3. Apps and integrations

Issue Symptoms When successive target failures occur, app- or system-created targets are automatically deactivated. The edit option does not exist for this type of target. There is no way to manual...

• Terrence
• Edited September 29, 2020 10:17
• 1 follower
• 0 comments
• 2 votes

1. Zendesk updates
2. Service notifications

SUMMARY On September 30, 2019, at 18:00 UTC to October 1st at 20:40 UTC, Zendesk customers across all Pods and Products may have experienced delays in processing subscription updates.  Subscriptio...

• Terrence
• Edited October 07, 2019 19:55
• 5 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

Summary On September 30, 2019 from 18:44 UTC to 19:15 UTC customers on Zendesk Support, Guide & Talk on Pod 13 experienced dropped calls on Talk, slow load times and degraded performance in Support...

• Terrence
• Edited October 03, 2019 17:24
• 6 followers
• 1 comment
• 1 vote