Terrence

Zendesk team member

Total activity

149
Last activity

March 22, 2021 01:36
Member since

December 01, 2015 21:42
Following

1 user
Followed by

2 users
Votes

26
Subscriptions

92

Activity overview

Latest activity by Terrence

Terrence commented, October 23, 2020 20:21
Hey Nick! Glad to hear the screenshots and examples are helpful. With our Data Sync feature between Salesforce and Zendesk it won't be a problem to update ARR in Zendesk organizations. Anytime tha...
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- Terrence
- Created October 23, 2020 20:21
- 0 votes
Terrence created an article, April 28, 2020 22:32
Can I offer Chat to visitors instead of Help Center content?
Question With Help Center deflection turned on in the Web Widget, a visitor must first search before being able to chat with an agent. Can I direct visitors directly to Chat instead of offering kno...
- Terrence
- Edited March 30, 2021 10:09
- 1 follower
- 0 comments
- 1 vote
Terrence created an article, April 14, 2020 00:41
How can I route all calls to voicemail?
Question I would like to force all callers to my voicemail. How can I route all incoming calls to voicemail? Answer You can route all calls to voicemail by creating a dedicated voicemail group wi...
- Terrence
- Edited March 30, 2021 10:02
- 1 follower
- 0 comments
- 0 votes
Terrence created an article, October 23, 2019 20:55
How to manually reactivate targets in Support
Issue Symptoms When successive target failures occur, app- or system-created targets are automatically deactivated. The edit option does not exist for this type of target. There is no way to manual...
- Terrence
- Edited March 30, 2021 10:11
- 1 follower
- 0 comments
- 2 votes
Terrence commented, August 28, 2019 23:07
Hi Mari, Thank for reaching out! At this time it is not possible to count inactive chats in an agents total assigned. We would typically recommend a workflow where agents are following up with cust...
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- Terrence
- Created August 28, 2019 23:07
- 0 votes
Terrence commented, May 23, 2019 21:48
Hi Jonas and Q, With a custom script you could detect the user ID and delete the active session. https://developer.zendesk.com/rest_api/docs/support/sessions#delete-session Alternatively, visiting...
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- Terrence
- Created May 23, 2019 21:48
- 0 votes
Terrence created an article, April 30, 2019 15:18
Does the Web Widget work with Turbolinks?
Question Does the Web Widget work with Turbolinks? Answer Yes, the Web Widget works with Turbolinks. However, to make it work, you need to use a different snippet of code. For an example of code y...
- Terrence
- Edited March 30, 2021 10:09
- 2 followers
- 2 comments
- 0 votes
Terrence commented, February 28, 2019 16:06
Hi Maria, Thanks for reaching out! I am creating a private ticket for you to address this matter, look for an email soon. Terry
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- Terrence
- Created February 28, 2019 16:06
- 0 votes
Terrence commented, January 17, 2019 16:14
Hey Stacy, Filters will show all valid options, using include / exclude you can choose what data is shown in the report. Modifying what is shown in the filter isn't a feature yet. Perhaps I am mis...
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- Terrence
- Created January 17, 2019 16:14
- 0 votes
Terrence commented, January 16, 2019 22:18
Hi Stacy! Thanks for jumping in Bill, great suggestion. I would inquire why the need to remove them from the filter? If you exclude those values they won't display in the end report thus accomp...
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- Terrence
- Created January 16, 2019 22:18
- 0 votes