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Ryan W

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  • Total activity 448
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Activity overview

Latest activity by Ryan W
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    Ryan W commented,

    1. Zendesk updates
    2. Announcements
    3. Upcoming changes to email behavior

    Hey Pavel Kolpakov -- I'm unable to replicate what you're describing (beyond what was stated above).It looks like you've also wrote in, so I'll do my best to help that along and find the behavior t...

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    Ryan W commented,

    1. Zendesk updates
    2. Announcements
    3. Upcoming changes to email behavior

    Hey Gerben Meijer - Itrica -- I'll open up a ticket for you so we can take a look. Will be in touch shortly.

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    Ryan W commented,

    Official comment
    1. Community
    2. Guide Q&A
    3. Verifying with Google Search Console

    There is now an article on this particular question, named Can I verify my subdomain to be used in Google Search Console?This should provide a straight forward option on being able to use your acco...

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    Ryan W commented,

    1. Community
    2. Feedback on Support
    3. Spam via Web Widget

    Hey Martin E. Koch and Peter Hochstrasser,Apologies for the vague name. I deal with a lot of the "unfriendly" sides of things, and have ran into some less than optimal situations before, so I reduc...

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    Ryan W commented,

    Official comment
    1. Community
    2. Feedback on Support
    3. Spam via Web Widget

    We've recently made the change that adding a modifier to your blacklist will extend it to work regardless of channel.For suspension, you could do the following:suspend:spammy_domain.com or reject:s...

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    • Ryan W
    • Edited
    • 0 votes
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    Ryan W commented,

    1. Community
    2. Feedback on Support
    3. Spam via Web Widget

    Hey Martin E. Koch,Were you able to make the changes found in Combating spam via webservice ? Taking these steps will remove incentive for spammers to target you. If you continue to have spam issue...

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    • Ryan W
    • Created
    • -1 votes
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    Ryan W commented,

    1. Zendesk updates
    2. Announcements
    3. Upcoming changes to email behavior

    Hi Ievgenii,The agent will always be able to see the comment, it will never be removed from the UI or agent notifications themselves, so you should always see the comments, regardless of placeholde...

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    • Ryan W
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    Ryan W commented,

    1. Zendesk updates
    2. Announcements
    3. Upcoming changes to email behavior

    Hey Gerben Meijer - Itrica -- That workflow should remain intact/ not break. Any agent submitted ticket (including via API) will remain unaffected/ have the placeholders expand on ticket creation. ...

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    Ryan W commented,

    1. Community
    2. Support Q&A
    3. Send outbound email from Zendesk?

    Hey Pilar Sterne and Taz Man --Your outbound emails are unaffected -- Agent created tickets and Comment updates remain the same. The change you speak of only effects the notification an end-user ge...

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    Ryan W commented,

    1. Support
    2. ...
    3. Tickets
    4. Tips to combat spam and protect your business

    Hey Heather Cook,We have various protections that protect customers from DDOS attacks, you can read more about it under "DDOS mitigation" HERE. If you're concerned over being spammed (which is sepa...