Ryan W
- Total activity 439
- Last activity
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Activity overview
Latest activity by Ryan W-
Ryan W commented,
Hey Martin E. Koch and Peter Hochstrasser,Apologies for the vague name. I deal with a lot of the "unfriendly" sides of things, and have ran into some less than optimal situations before, so I reduc...
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Ryan W commented,
Official comment We've recently made the change that adding a modifier to your blacklist will extend it to work regardless of channel.For suspension, you could do the following:suspend:spammy_domain.com or reject:s...
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Ryan W commented,
Hey Martin E. Koch,Were you able to make the changes found in Combating spam via webservice ? Taking these steps will remove incentive for spammers to target you. If you continue to have spam issue...
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Ryan W commented,
Hi Ievgenii,The agent will always be able to see the comment, it will never be removed from the UI or agent notifications themselves, so you should always see the comments, regardless of placeholde...
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Ryan W commented,
Hey Gerben Meijer - Itrica -- That workflow should remain intact/ not break. Any agent submitted ticket (including via API) will remain unaffected/ have the placeholders expand on ticket creation. ...
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Ryan W commented,
Hey Pilar Sterne and Taz Man --Your outbound emails are unaffected -- Agent created tickets and Comment updates remain the same. The change you speak of only effects the notification an end-user ge...
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Ryan W commented,
Hey Heather Cook,We have various protections that protect customers from DDOS attacks, you can read more about it under "DDOS mitigation" HERE. If you're concerned over being spammed (which is sepa...
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Ryan W commented,
Hey Jonathan L -- I apologize for not reaching out on that ticket - Could you doublecheck to ensure you've edited the right triggers? This has shown very effective on other accounts which have done...
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Ryan W commented,
Hey Donato Dileo , Changing the ticket creation trigger so it cannot be used as an Open mail relay does indeed prevent your email and account from being used as a conduit for spam. The spammers wh...
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Ryan W commented,
Hey Jonathan MarchWhile it is through API, it is through the Requests Endpoint, which does allow anonymous requests (https://developer.zendesk.com/rest_api/docs/support/requests#create-request)Pres...