Erica Wass

Total activity 377
Last activity July 16, 2019 04:44
Member since December 01, 2015 00:39

Following 0 users
Followed by 8 users
Votes 1
Subscriptions 184

Activity overview

Latest activity by Erica Wass

Erica Wass created a post, July 12, 2019 05:52
How to leave feedback for this EAP
1. Community
2. Zendesk Integration EAP - Events Connector for Amazon EventBridge
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
- Erica Wass
- Created July 12, 2019 05:52
- 1 follower
- 0 comments
- 0 votes
Erica Wass commented, July 11, 2019 14:59
@kevin Thanks for your interest! We will be adding more events over time so when you sign up for the EAP, please let us know what your use cases are and what events would be useful for you. In the ...
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- Erica Wass
- Created July 11, 2019 14:59
- 0 votes
Erica Wass created an article, July 11, 2019 09:52
Announcing the Zendesk Events Connector to Amazon EventBridge Early Access Program
1. Zendesk updates
2. Announcements
We know that a lot of our customers use AWS services as part of their regular data processing and storage workflows, and that Zendesk data is an important part of that data ecosystem that powers wo...
- Erica Wass
- Edited July 11, 2019 14:13
- 7 followers
- 2 comments
- 1 vote
Erica Wass created a post, June 19, 2019 07:56
Start here: What is the Zendesk Connector to Amazon EventBridge and how can I sign up?
1. Community
2. Zendesk Integration EAP - Events Connector for Amazon EventBridge
We have heard from our customers that they would like an easy way to export real-time events from Zendesk to AWS so that they can store, analyze and run diverse AWS Services on this data. This coll...
- Erica Wass
- Edited July 11, 2019 09:58
- 15 followers
- 4 comments
- 1 vote
Erica Wass created an article, December 03, 2018 04:38
Embed personalized, omnichannel support with the Web Widget integrated Chat experience
1. Zendesk updates
2. Announcements
Customers today expect a seamless omnichannel experience and today we're excited to bring that experience to the Zendesk Web Widget. The enhanced experience within the Web Widget enables your custo...
- Erica Wass
- Edited September 13, 2019 04:49
- 26 followers
- 23 comments
- 3 votes
Erica Wass commented, April 11, 2018 06:17
Official comment
Hi all:I'm pleased to say that we are rolling out a feature that allows sidebar apps to expand and collapse. Here is the announcement.
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- Erica Wass
- Created April 11, 2018 06:17
- 0 votes
Erica Wass commented, October 04, 2017 10:57
Official comment
Hi there: We have made some enhancements so that we darken the text of the Web Widget when a light background color is selected. Please take a look and let us know how you find it. Thanks!
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- Erica Wass
- Created October 04, 2017 10:57
- 0 votes
Erica Wass commented, October 03, 2017 22:48
Hi Bjorn:I've seen a couple of your recent posts regarding the package size of the Web Widget -- thanks for writing. I am pleased to say indeed we have been working on this and that a couple of wee...
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- Erica Wass
- Created October 03, 2017 22:48
- 0 votes
Erica Wass commented, September 07, 2017 10:38
@matthew I'd recommend a custom launcher. You can make your own and use it to open the Web Widget.
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- Erica Wass
- Edited September 07, 2017 10:40
- 0 votes
Erica Wass commented, August 25, 2017 06:58
Official comment
Hi: I'm not exactly sure what you mean by adding the script in your personal API, but regardless all of the advanced customizations available in the Web Widget are here.
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- Erica Wass
- Created August 25, 2017 06:58
- 0 votes