Erica Wass

Total activity 312
Last activity March 31, 2020 08:39
Member since December 01, 2015 00:39

Following 0 users
Followed by 8 users
Votes 1
Subscriptions 199

Activity overview

Latest activity by Erica Wass

Erica Wass commented, March 31, 2020 08:39
Official comment
Thanks for the feedback, Dan. Our teams will take a look and see about adding them in. I can't promise an ETA but we'll update this thread when there is more to report.
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- Erica Wass
- Created March 31, 2020 08:39
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Erica Wass created an article, March 24, 2020 06:32
Announcing Customer Context usability enhancements
1. Zendesk updates
2. Announcements
In preparation for the General Availability release of Sunshine Profiles and Events, this week we will be gradually rolling out several features to enhance the usability of the Customer Context Ess...
- Erica Wass
- Edited March 24, 2020 06:36
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- 1 vote
Erica Wass commented, March 18, 2020 06:41
Hi Parker, thanks for following up. If you could please check your email from Zendesk as I sent out your enablement details last week. I'll also re-send.
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- Erica Wass
- Created March 18, 2020 06:41
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Erica Wass commented, March 12, 2020 09:42
Not yet Dan, but we're working on it.
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- Erica Wass
- Created March 12, 2020 09:42
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Erica Wass created a post, February 27, 2020 18:29
EAP Milestone Update: Limiting access to Data Manager to Admins, Request for Feedback
1. Community
2. Zendesk Sunshine EAP - Sunshine data manager
Please note that due to feedback we have received during this EAP, this week we are limiting access to Data Manager only to admins. As part of this effort, we are continuing to develop stronger acc...
- Erica Wass
- Created February 27, 2020 18:29
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Erica Wass commented, February 10, 2020 19:50
Official comment
Hi Thomas:The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become kno...
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- Erica Wass
- Edited February 10, 2020 19:50
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Erica Wass commented, February 06, 2020 02:53
Thomas, thanks for the feedback. We are exploring a bulk import feature via CSV but don't have an ETA at this point. Does this assist with the needs you described?
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- Erica Wass
- Created February 06, 2020 02:53
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Erica Wass commented, February 04, 2020 19:42
Hi Sana: Thanks for your great feedback. We are reviewing each item you have mentioned and will reply further in due course. With regard to your most recent question, we will be continuing to offer...
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- Erica Wass
- Created February 04, 2020 19:42
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Erica Wass commented, January 23, 2020 04:43
Thanks Matt. Creating a ticket.Erica
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- Erica Wass
- Edited January 23, 2020 04:43
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Erica Wass commented, January 21, 2020 12:44
Official comment
Thanks for writing Azhar. We have located your ticket and will take a look and get back to you.
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- Erica Wass
- Created January 21, 2020 12:44
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