Erica Wass
- Total activity 388
- Last activity
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Activity overview
Latest activity by Erica Wass-
Erica Wass created an article,
Embed personalized, omnichannel support with the Web Widget integrated Chat experience
Customers today expect a seamless omnichannel experience and today we're excited to bring that experience to the Zendesk Web Widget. The enhanced experience within the Web Widget enables your custo...
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Erica Wass commented,
@andrewJ Thanks for the followup. Yes, there are a few ways that we are thinking about tackling the need you reference. The use cases are one way that we are going to be able to be purposeful about...
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Erica Wass commented,
Hi all: @carsten and all, I'm pleased to say that our rollout of the expand/collapse sidebar apps feature is now complete and will work for all sidebar apps. To answer some of your questions: @mich...
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Erica Wass commented,
Official comment Hi all:I'm pleased to say that we are rolling out a feature that allows sidebar apps to expand and collapse. Here is the announcement.
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Erica Wass commented,
Hi Demetrius: Thanks for writing. Yes, Remember the Date is updated for Android and iOS is forthcoming any day now. We will also be adding more screens in some of the documentation. I'll post a lin...
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Erica Wass created an article,
Announcing expanding and collapsing sidebar apps
We have heard that some agents can feel overwhelmed by the sidebar apps that appear in our products. This can be because of the high number of apps installed or the fact that many of the apps may n...
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Erica Wass created an article,
Announcing the Zendesk Support Mobile SDK v2
Our customers with native mobile apps regularly inquire about how they can enhance their end-user experiences. We are pleased to announce a brand new version of the Zendesk Support Mobile SDK for b...
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Erica Wass created an article,
Announcing Apps Marketplace ratings & reviews
We know that our Apps Marketplace provides visibility and access to many apps that solve critical needs for our customers. Sometimes it’s hard to know if a particular app addresses a specific issue...
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Erica Wass commented,
Hi all: Thanks for your feedback and comments. In case you didn't see it, I have updated the announcement text to provide a bit more clarity. Specifically, if an account already has any sidebar app...
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Erica Wass commented,
Hi Robert:Thanks for writing. The recommendations are visible for Admins and Agents, but only Admins will be able to click on a recommended app to install it from the Marketplace. (I've now updated...