Erica Wass commented,
@matthew I'd recommend a custom launcher. You can make your own and use it to open the Web Widget.
Erica Wass commented,
@daniel I'm curious if for your use case the contextual ticket forms advanced customization meets your needs.
Erica Wass commented,
@kevin If you restrict articles to certain users, you can incorporate those permissions in the Widget. You can learn more here.
Erica Wass commented,
Hi: I'm not exactly sure what you mean by adding the script in your personal API, but regardless all of the advanced customizations available in the Web Widget are here.
Erica Wass commented,
Hi Alvin:We call the button a "launcher." I'm happy to say that you can create your own launcher or launchers on the page that match your desired design needs and then use zE.activate to ...
Erica Wass commented,
@Sean:Thanks for writing. That's not currently planned but I'm going to make a note of the request. Do you have an example of what you've got versus ideally what you'd like that I can link up?
Erica Wass commented,
@amr Thanks for writing. If you turn off contextual help the end user will only see a Help Center search box. The link to the Help Center from the Web Widget is in the article itself "View or...
Erica Wass commented,
@joshua Thanks so much for writing. We don't currently have that available but I have made a note of the desire to include additional contact information. You have a few other options, in the meant...
Erica Wass commented,
This is great feedback, Dan. We are in the exploration stages and this is really useful for us. I don't have an ETA but it's something we're thinking about. We'll update this post when we have more...
Erica Wass commented,
Hi Jon: Thanks for writing. You've caught us right at a pivotal time.The growth is the result of some Web Widget enhancements that we are developing, but I think you'll be happy to know that we are...