Erica Wass

Zendesk Product Manager

Total activity

314
Last activity

September 01, 2020 07:14
Member since

December 01, 2015 00:39
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0 users
Followed by

11 users
Votes

1
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206

Activity overview

Latest activity by Erica Wass

Erica Wass created an article, September 01, 2020 07:14
Release Notes Through 2020-08-28
1. Zendesk updates
2. Release Notes
Zendesk Support New Omnichannel Composer in Agent Workspace is launching incrementally on 8/31. All Agent Workspace customers should be able to experience this by the end of September 2020. Here's...
- Erica Wass
- Edited September 01, 2020 22:29
- 2 followers
- 0 comments
- 0 votes
Erica Wass created an article, August 26, 2020 05:16
Release Notes Through 2020-08-21
1. Zendesk updates
2. Release Notes
Zendesk Support New None Fixed None Zendesk Chat New None. Fixed [Dashboard] Update visitor user agent parser to detect latest version of Microsoft Edge browser [Dashboard] Visibility of ta...
- Erica Wass
- Edited August 26, 2020 05:18
- 2 followers
- 0 comments
- 0 votes
Erica Wass created an article, August 18, 2020 06:04
Release Notes Through 2020-08-14
1. Zendesk updates
2. Release Notes
Zendesk Support New Sandboxes new UI for Standard and Premium Sandboxes was released for General Availability. From the 11 Aug and for the next three weeks we will be rolling the new UI out to cus...
- Erica Wass
- Edited August 18, 2020 06:09
- 1 follower
- 0 comments
- 0 votes
Erica Wass created an article, August 11, 2020 04:26
Release Notes Through 2020-08-07
1. Zendesk updates
2. Release Notes
Zendesk Support New Iconography, status indicators, and contextual information displayed have been updated on ticket tabs in Agent Workspace - Help Center article here. Omnitabs is now live. Artic...
- Erica Wass
- Edited August 11, 2020 04:29
- 2 followers
- 0 comments
- 0 votes
Erica Wass commented, March 31, 2020 08:39
Official comment
Thanks for the feedback, Dan. Our teams will take a look and see about adding them in. I can't promise an ETA but we'll update this thread when there is more to report.
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- Erica Wass
- Created March 31, 2020 08:39
- 0 votes
Erica Wass commented, March 18, 2020 06:41
Hi Parker, thanks for following up. If you could please check your email from Zendesk as I sent out your enablement details last week. I'll also re-send.
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- Erica Wass
- Created March 18, 2020 06:41
- 0 votes
Erica Wass commented, March 12, 2020 09:42
Not yet Dan, but we're working on it.
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- Erica Wass
- Created March 12, 2020 09:42
- 0 votes
Erica Wass created a post, February 27, 2020 18:29
EAP Milestone Update: Limiting access to Data Manager to Admins, Request for Feedback
1. Community
2. Zendesk Sunshine EAP - Sunshine data manager
Please note that due to feedback we have received during this EAP, this week we are limiting access to Data Manager only to admins. As part of this effort, we are continuing to develop stronger acc...
- Erica Wass
- Created February 27, 2020 18:29
- 2 followers
- 1 comment
- 0 votes
Erica Wass commented, February 10, 2020 19:50
Official comment
Hi Thomas:The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become kno...
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- Erica Wass
- Edited February 10, 2020 19:50
- 0 votes
Erica Wass commented, February 06, 2020 02:53
Thomas, thanks for the feedback. We are exploring a bulk import feature via CSV but don't have an ETA at this point. Does this assist with the needs you described?
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- Erica Wass
- Created February 06, 2020 02:53
- 0 votes