Erica Wass
- Total activity 383
- Last activity
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Activity overview
Latest activity by Erica Wass-
Erica Wass created an article,
Release Notes Through 2019-09-27
App Marketplace (Support) indicates the app is available for Zendesk Support. (Chat) indicates the app is available for Zendesk Chat. New: PagerDuty (Support) PagerDuty's real time ope...
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Erica Wass created an article,
Release Notes Through 2019-09-20
Zendesk Chat Fixed [Widget] A bug where 'isChatting' is returning true when it should actually be returning false. [WIdget] A bug where the Chat Start API was firing when chat ended in Guide/Help ...
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Erica Wass created an article,
Release Notes Through 2019-09-13
Zendesk Sunshine Objects: Bulk Delete of Custom Objects is now available to be used through our Jobs endpoint: https://developer.zendesk.com/rest_api/docs/sunshine/jobs Zendesk Talk Talk Partn...
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Erica Wass created a post,
How to leave feedback for this EAP
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
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Erica Wass commented,
@kevin Thanks for your interest! We will be adding more events over time so when you sign up for the EAP, please let us know what your use cases are and what events would be useful for you. In the ...
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Erica Wass created an article,
Announcing the Zendesk Events Connector to Amazon EventBridge Early Access Program
We know that a lot of our customers use AWS services as part of their regular data processing and storage workflows, and that Zendesk data is an important part of that data ecosystem that powers wo...
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Erica Wass created a post,
Start here: What is the Zendesk Connector to Amazon EventBridge and how can I sign up?
We have heard from our customers that they would like an easy way to export real-time events from Zendesk to AWS so that they can store, analyze and run diverse AWS Services on this data. This coll...
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Erica Wass created an article,
Embed personalized, omnichannel support with the Web Widget integrated Chat experience
Customers today expect a seamless omnichannel experience and today we're excited to bring that experience to the Zendesk Web Widget. The enhanced experience within the Web Widget enables your custo...
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Erica Wass commented,
Official comment Hi all:I'm pleased to say that we are rolling out a feature that allows sidebar apps to expand and collapse. Here is the announcement.
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Erica Wass commented,
Official comment Hi there: We have made some enhancements so that we darken the text of the Web Widget when a light background color is selected. Please take a look and let us know how you find it. Thanks!