Erica Wass
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Total activity321
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Last activity
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Member since
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Followed by7 users
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Activity overview
Latest activity by Erica Wass-
Erica Wass created an article,
Release Notes Through 2020-08-28
Zendesk Support New Omnichannel Composer in Agent Workspace is launching incrementally on 8/31. All Agent Workspace customers should be able to experience this by the end of September 2020. Here's...
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Erica Wass created an article,
Release Notes Through 2020-08-21
Zendesk Support New None Fixed None Zendesk Chat New None. Fixed [Dashboard] Update visitor user agent parser to detect latest version of Microsoft Edge browser [Dashboard] Visibility of ta...
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Erica Wass created an article,
Release Notes Through 2020-08-14
Zendesk Support New Sandboxes new UI for Standard and Premium Sandboxes was released for General Availability. From the 11 Aug and for the next three weeks we will be rolling the new UI out to cus...
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Erica Wass created an article,
Release Notes Through 2020-08-07
Zendesk Support New Iconography, status indicators, and contextual information displayed have been updated on ticket tabs in Agent Workspace - Help Center article here. Omnitabs is now live. Artic...
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Erica Wass commented,
Official comment Thanks for the feedback, Dan. Our teams will take a look and see about adding them in. I can't promise an ETA but we'll update this thread when there is more to report.
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Erica Wass created an article,
Announcing Customer Context usability enhancements
In preparation for the General Availability release of Sunshine Profiles and Events, this week we will be gradually rolling out several features to enhance the usability of the Customer Context Ess...
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Erica Wass commented,
Hi Parker, thanks for following up. If you could please check your email from Zendesk as I sent out your enablement details last week. I'll also re-send.
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Erica Wass commented,
Not yet Dan, but we're working on it.
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Erica Wass created a post,
EAP Milestone Update: Limiting access to Data Manager to Admins, Request for Feedback
Please note that due to feedback we have received during this EAP, this week we are limiting access to Data Manager only to admins. As part of this effort, we are continuing to develop stronger acc...
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Erica Wass commented,
Official comment Hi Thomas:The Sunshine Guide Events App will currently display only the events from identified/known customers. There is not yet any mapping for events from anonymous visitors that later become kno...