Amber Diehl
- Total activity 9
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 5
- Subscriptions 2
Activity overview
Latest activity by Amber Diehl-
Amber Diehl commented,
This would be made much better if we could see history and if offline agents could see these messages upon login.
-
Amber Diehl commented,
Would be great if the acceptance rate was displayed like this on the Agent Report dashboard: %(# chats accepted/# chats routed) 94%(33/35) 100%(33/33) As is, with "%(chats accepted)", one must manu...