Amber Diehl
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Total activity9
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Last activity
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Following0 users
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Activity overview
Latest activity by Amber Diehl-
Amber Diehl commented,
This would be made much better if we could see history and if offline agents could see these messages upon login.
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Amber Diehl commented,
Would be great if the acceptance rate was displayed like this on the Agent Report dashboard: %(# chats accepted/# chats routed) 94%(33/35) 100%(33/33) As is, with "%(chats accepted)", one must manu...