Craig Willis
- Total activity 117
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Activity overview
Latest activity by Craig Willis-
Craig Willis commented,
Hi Vladan, Thanks for getting back to me, our site is private, I could add you but would need your email address. As you can see from the screenshot below, the YouTube code is working, but the Wist...
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Craig Willis commented,
Disappointing to see that a previously free feature (Oops) is being deprecated and replaced by an app that offers barely any additional benefits and is no longer free. Craig
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Craig Willis commented,
Hi Vladan, This is just what I was looking for. We use Wistia and it's not working for me, could it be because we have a customer Wistia domain, e.g. https://hostanalytics.wistia.com/ ? Thanks in...
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Craig Willis commented,
Thanks Nicole, Those are good additions, but for still require the agent to navigate to the section, what I'm looking for it a way to highlight it directly on the ticket page in some way. Craig
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Craig Willis commented,
We already do that, unfortunately, it's not high profile enough to the agent. We want something that is in their face, upfront, and center so that whenever they are working on the case, it's clear...
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Craig Willis created a post,
VIP App - Agent Notifications for Important Customers
We are currently using this simple app to highlight to agents our Platinum Support customers:- https://www.zendesk.com/apps/support/vip-user/?source=app_directory However, it only supports a single...
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Craig Willis commented,
Just found out that the "Tag Warnings" app is no longer working, any valid alternatives to display customer messages based on Tags? Craig
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Craig Willis commented,
+1 My issue is one of customer privacy. We allow select users of our customers view all cases submitted by there organization. However, some tickets we closed while the agent was list against tha...
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Craig Willis commented,
I have a case open with Zendesk for this same issue, however, I have some additional context to add:- In Chrome on my Mac using Gmail, the image doesn't show, with the error: net::ERR_BLOCKED_BY_C...
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Craig Willis commented,
+1 This sounds like it would make sense for both the customer you Product Managers. Craig