Craig Willis
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Total activity106
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes23
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Activity overview
Latest activity by Craig Willis-
Craig Willis commented,
Hi Vladan, Thanks for getting back to me, our site is private, I could add you but would need your email address. As you can see from the screenshot below, the YouTube code is working, but the Wist...
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Craig Willis commented,
Hi Vladan, This is just what I was looking for. We use Wistia and it's not working for me, could it be because we have a customer Wistia domain, e.g. https://hostanalytics.wistia.com/ ? Thanks in...
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Craig Willis commented,
Thanks Nicole, Those are good additions, but for still require the agent to navigate to the section, what I'm looking for it a way to highlight it directly on the ticket page in some way. Craig
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Craig Willis commented,
We already do that, unfortunately, it's not high profile enough to the agent. We want something that is in their face, upfront, and center so that whenever they are working on the case, it's clear...
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Craig Willis created a post,
VIP App - Agent Notifications for Important Customers
We are currently using this simple app to highlight to agents our Platinum Support customers:- https://www.zendesk.com/apps/support/vip-user/?source=app_directory However, it only supports a single...
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Craig Willis commented,
+1 My issue is one of customer privacy. We allow select users of our customers view all cases submitted by there organization. However, some tickets we closed while the agent was list against tha...
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Craig Willis commented,
I have a case open with Zendesk for this same issue, however, I have some additional context to add:- In Chrome on my Mac using Gmail, the image doesn't show, with the error: net::ERR_BLOCKED_BY_C...
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Craig Willis commented,
Great work as always Wes, I've just installed this and it works great. Also, to ensure that these little notification posts aren't visible to customers other than in the banner, I've made the secti...
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Craig Willis created a post,
Searching Tickets
AnsweredWhen searching tickets, is the content of attached files also searched? We use the code block to add code to a case that we need to be executed by our Tech Ops Team. This works well as we can the...
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Craig Willis commented,
It would also be nice to be able to use a tag to exclude certain articles. I think in many circumstances it'll be easier to exclude the articles that you don't want to be included, rather than the...