Pedro Rodrigues
Zendesk user since 2011, Community Moderator since Aug 2019
- Total activity 180
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Activity overview
Latest activity by Pedro Rodrigues-
Pedro Rodrigues commented,
"this will only apply when there is a public comment from an end user - as it will be agents who will be creating tickets and submitting the first request" If what you mean is specifically First Re...
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Pedro Rodrigues commented,
Hi, Dawn! If there is no existing ticket where to start the Side Conversation ("SC"), the agent would have to create one. The same macro that creates the SC can also fill as many standard fields a...
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Pedro Rodrigues commented,
We identify the proper ticket channels with custom drop-down fields, also. In case it helps, these are the fields and their values: "Environment" (drop-down field) Personal (for tickets via email,...
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Pedro Rodrigues commented,
Hi Louise! I confirm the same rules were already been created for end users, who are only shown one of the "How can we help you?" ticket fields, after selecting one of two possible values in "Tipo ...
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Pedro Rodrigues commented,
Hi everyone, could this be happening because of the way you've set Facebook comments to be created in Zendesk? There are two ways to set it up: each comment is added to the main ticket VS each comm...
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Pedro Rodrigues commented,
Entiendo perfectamente el caso de uso. Lamentablemente este tipo de campo no está disponible. Sin embargo, puedes contribuir con esta solicitud de funcionalidad en la sección correspondiente de la ...
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Pedro Rodrigues commented,
Hola @Leonardo, no hay un campo específico donde los usuarios finales puedan someter datos en ese formato de table. Sin embargo, si compartes un caso de uso específico me complacerá ayudarte en lo ...
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Pedro Rodrigues commented,
Taking into account @Andrew's heads-up above, here's a very detailed how-to that will help you achieve this. "TL;DR" version: Go to Extensions, create a new HTTP target, and complete the fields as ...
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Pedro Rodrigues commented,
Hi Tim, have you tried adding the number symbol ("#") before the {{ticket.id}} placeholder to your template? Instead of {{ticket.id}}, try using #{{ticket.id}}
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Pedro Rodrigues commented,
Hey Thomas! I'm not working for Zendesk, I actually joined the Zendesk Community Moderator Program quite recently. As a Zendesk user myself, I do understand and can relate whenever our preferred fe...