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Pedro Rodrigues

Zendesk user since 2011, Community Moderator since Aug 2019

Community Moderator
  • Total activity
    622
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Activity overview

Latest activity by Pedro Rodrigues
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    Pedro Rodrigues commented,

    1. Community
    2. Support Q&A
    3. Triggers and OOO

    Hi Marga Obrador A, you can check Zendesk's own Out of Office app, which adds a 'agent_ooo' tag to the ticket when the agent is out of office. You could then add a "tags contain none of these = age...

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    Pedro Rodrigues commented,

    1. Community
    2. Support Q&A
    3. Integración WhatsApp

    Hola José Miguel Gutiérrez Delgado, según confirmado con el equipo de Zendesk, su número de WhatsApp está en modo Sandbox. Deberá asegurar que verifica su negocio en Facebook, de modo a asegurar la...

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    Pedro Rodrigues commented,

    1. Community
    2. Support Q&A
    3. Integración WhatsApp

    Hola José Miguel Gutiérrez Delgado, ¿el comentario de asesor fue enviado dentro de las 24 horas que Facebook nos permite conversar con el usuario?

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    Pedro Rodrigues commented,

    1. Community
    2. Support Q&A
    3. Emails Extract/Export

    Hi Liza Bianco, you can achieve that with Zendesk Explore. I don't have the exact link because you'd need to go to access it via your account at https://yoursubdomain.zendesk.com/explore#/new-query...

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    Pedro Rodrigues commented,

    1. Community
    2. Support Q&A
    3. Emails Extract/Export

    Hi Liza Bianco, you can obtain this information with Zendesk Explore. One of the available attributes is 'Requester email'.

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    Pedro Rodrigues commented,

    1. Support
    2. ...
    3. Workflows
    4. Searching triggers

    This is a really useful feature! While we do have a useful "(any)" option, however, an "(absent)" option would also come in very handy. Use case: I'm currently doing a routine trigger clean-up rega...

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    Pedro Rodrigues commented,

    1. Community
    2. Español Comunidad
    3. Elegir opciones en filtros

    Hola Eric Prado Estrada, me alegro que les haya funcionado tal como estaban buscando. Saludos!

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    Pedro Rodrigues commented,

    1. Community
    2. Español Comunidad
    3. Elegir opciones en filtros

    Hola Eric Prado Estrada, gracias por las aclaraciones. Lamentablemente no creo que exista un modo directo de "vincular" filtros de datos tal como indica. Sin embargo, creo que una solución es crear...

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    Pedro Rodrigues commented,

    1. Community
    2. Español Comunidad
    3. Elegir opciones en filtros

    Hola Eric Prado Estrada, solo para aclarar el contexto, por favor: usted se refiere a una Vista, a un reporte en Explore, ¿u otro elemento de Zendesk? Gracias desde ya, saludos

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    Pedro Rodrigues commented,

    1. Community
    2. Português do Brasil Comunidade
    3. Gatilho

    Olá Joao Luiz Bellia, de momento a única forma de adicionar os comentários automáticamente a um ticket é como sugere o Rolf Guenze.

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    • Pedro Rodrigues
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