Taras Savchuk

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4. Working with WhatsApp tickets and the 24-hour rule

Whatsapp ticket was closed 24h+ ago. Customer sends me new message via whatsapp. Autoresponder works fine, but message from customer is attached to OLD ticket instead of creating new. Is it expecte...

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• Taras Savchuk
• Created December 03, 2019 12:38
• 1 vote

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3. Add end-user as CC via Trigger or Automation

@Kristen Mirenda, what was your update about?  Is it "workaround" stuff i.e. notify target "email"? It's nothing near what we are talking about for almst 10 years.  

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• Taras Savchuk
• Created April 19, 2018 12:11
• -2 votes

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Erin, thanks! "A lot of discussion", "such a project", "any progress"... bla-bla-bla... ((((((  

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• Taras Savchuk
• Created February 18, 2016 11:31
• 0 votes

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Erin Boyle November 04, 2015 22:02 wrote: Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016.   Today we have Fe...

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• Taras Savchuk
• Created February 05, 2016 13:24
• 1 vote

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Jake, What about addressing possibility to automaticaly CC end user on some _subset_ of organization's tickets? For example, 3 our simple live cases: End user wants to be CC'ed on all tickets from...

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• Taras Savchuk
• Edited November 19, 2015 07:18
• 2 votes

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Given the complete absence of information from the Zendesk on this issue, I plan to look at the recently released GLPI 9.0. Helpdesk & CMDB/Inventory all in one for free. We use GLPI for years alre...

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• Taras Savchuk
• Created October 23, 2015 17:47
• 0 votes

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The only thing I can think about is making a new ticket on this topic to Zendesk's support on a daily basis. If Zendesk can't communicate in forums let's touch their support balls.

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• Taras Savchuk
• Created October 21, 2015 13:35
• 2 votes

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Hey, Zendesk, are you alive? :( This thread is open for 5 long years... (((((((((

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• Taras Savchuk
• Created February 02, 2015 14:31
• 3 votes