Taras Savchuk
- Total activity 39
- Last activity
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Activity overview
Latest activity by Taras Savchuk-
Taras Savchuk commented,
Whatsapp ticket was closed 24h+ ago. Customer sends me new message via whatsapp. Autoresponder works fine, but message from customer is attached to OLD ticket instead of creating new. Is it expecte...
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Taras Savchuk commented,
@Kristen Mirenda, what was your update about? Is it "workaround" stuff i.e. notify target "email"? It's nothing near what we are talking about for almst 10 years.
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Taras Savchuk commented,
Erin, thanks! "A lot of discussion", "such a project", "any progress"... bla-bla-bla... ((((((
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Taras Savchuk commented,
Erin Boyle November 04, 2015 22:02 wrote: Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016. Today we have Fe...
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Taras Savchuk commented,
Jake, What about addressing possibility to automaticaly CC end user on some _subset_ of organization's tickets? For example, 3 our simple live cases: End user wants to be CC'ed on all tickets from...
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Taras Savchuk commented,
Given the complete absence of information from the Zendesk on this issue, I plan to look at the recently released GLPI 9.0. Helpdesk & CMDB/Inventory all in one for free. We use GLPI for years alre...
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Taras Savchuk commented,
The only thing I can think about is making a new ticket on this topic to Zendesk's support on a daily basis. If Zendesk can't communicate in forums let's touch their support balls.
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Taras Savchuk commented,
Hey, Zendesk, are you alive? :( This thread is open for 5 long years... (((((((((