Ian Maison
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Total activity78
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Last activity
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Activity overview
Latest activity by Ian Maison-
Ian Maison commented,
Hi, I was reviewing this due to needing a way to easily report on articles marked as 'Not Helpful' via Answerbot. It's not been discussed since a few messages back but Zendesk do actually allow thi...
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Ian Maison created a post,
Trigger on 'Multiple Private Replies' but no public reply
Hi, As a user of lots of triggers ensure our team replies to tickets, I wonder if anyone had experience of their teams sending multiple private notes to add information and this masking the 'Last U...
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Ian Maison commented,
Thanks David, kind of you to offer insight. I'm merely trying to copy the secondary report in this article, hence my formatting. I can't seem to get past the Unexpected, expecting message. Plus can...
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Ian Maison commented,
This is very helpful but struggling to get the custom 'Interactions' Metric to go through as I just get an error: Unexpected ']'. Expecting: ), , Any assistance would be appreciated.
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Ian Maison commented,
That's particularly disappointing to hear Ramin. I've been an strong advocate for rich text in Chat pre the solution being under the Zendesk umbrella of offerings and it doesn't appear to be any fu...
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Ian Maison commented,
Hi, we have been using curlybars to exclude articles from Categories/Sections/Article List, which is working, however we would like to exclude the articles from the Search Results which seems impos...
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Ian Maison commented,
Hi, this does not really work for us as we don’t want to enforce our users to have to sign in, our restrict them to being part of an Organisation. We simply want to hide the articles from Category/...
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Ian Maison commented,
Agreed, I’ve requested this a couple of times but it was stated they have no current plans to do it. It seems such an obvious omission from the chat system which is all about helping people by comm...
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Ian Maison commented,
Jake, you are an absolute legend. Well done, it worked and thank you so much.
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Ian Maison commented,
Jake this is great and much appreciated. One option that is missing from this is that of hiding an article from the /hc/en-us/categories section. How would this be achieved in terms of an example? ...