Ian Maison
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Activity overview
Latest activity by Ian Maison-
Ian Maison commented,
Very good - thank you Zendesk Chat developers and all involved. I dream of the day you put the ability to use bold, underline and links in Shortcuts. Putting this in the actual back and forth chat ...
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Ian Maison commented,
Thanks David, kind of you to offer insight. I'm merely trying to copy the secondary report in this article, hence my formatting. I can't seem to get past the Unexpected, expecting message. Plus can...
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Ian Maison commented,
This is very helpful but struggling to get the custom 'Interactions' Metric to go through as I just get an error: Unexpected ']'. Expecting: ), , Any assistance would be appreciated.
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Ian Maison commented,
That's particularly disappointing to hear Ramin. I've been an strong advocate for rich text in Chat pre the solution being under the Zendesk umbrella of offerings and it doesn't appear to be any fu...
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Ian Maison commented,
Agreed, I’ve requested this a couple of times but it was stated they have no current plans to do it. It seems such an obvious omission from the chat system which is all about helping people by comm...
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Ian Maison created a post,
Hiding specific articles with curlybars?
Hi, Following this article: https://support.zendesk.com/hc/en-us/articles/115011134947, I am attempting to hide article from view but this never seems to happen. My code as per the example is as ...
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Ian Maison created a post,
Columns within Copenhagen Theme - Possible?
AnsweredHi All, I’m currently creating a new ZD Theme based on Copenhagen and dropping our old customised HC that had Bootstrap I’m aware that if I was to pull in Bootstrap to the Copenhagen Theme a lot of...
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Ian Maison commented,
Hi Zendesk Team, - Now 9 months on - Are we any nearer seeing improvements to Zendesk Chat in terms of better rich text formatting? As expressed before it really is the one area I find with the Zen...
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Ian Maison created a post,
Tips on the best practices of Shortcuts
As a long time Zendesk Chat user (under its previous name as well) I am finding myself increasingly looking for ways for our team to be more efficient. Therefore I'd be interested to know the ways ...
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Ian Maison created a post,
Emphasing Shortcuts and Text
AnsweredHi, I'm a Zendesk fan and have used Zendesk Chat from way back under its older name and company. That said, I do feel like the current chat feature could be improved somewhat with allowing us the A...