Bob Duker
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Last activity
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Activity overview
Latest activity by Bob Duker-
Bob Duker commented,
Is there a way to report on deleted tickets? I want to know which users are deleting tickets and how many over a period of time.
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Bob Duker commented,
I really do appreciate having this ability added to Zendesk Talk, since this capability is an integral part of every other phone system, but I now have to choose between two vital services and cann...
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Bob Duker commented,
Cludgy, but workable solution: You can actually do this now, but it requires a bit of manual intervention, and paying for an extra seat. Disable Talk business hours so that your agents answer 24/7...
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Bob Duker created a post,
Cut & Paste into chat
AnsweredCutting & pasting is such a big part of everyday work for everyone today, having the ability to cut & paste images or text into a chat window would greatly simplify the entire support experience. ...