Yahor Darashkevich
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Total activity22
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Last activity
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Activity overview
Latest activity by Yahor Darashkevich-
Yahor Darashkevich commented,
@Greg is there a way to do the same regardless of account status? Meaning that once an agent ends the chat, it is automatically ended for the customer, even if there are online agents?
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Yahor Darashkevich commented,
Hi Ramin, In regard to your comment above, is there a way to create a report in Insights for # Chats by URL chat started? Thanks!
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Yahor Darashkevich commented,
Is wait time counted as a sum for transferred calls here or they will have multiple wait times for each transfer? Thanks!
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Yahor Darashkevich created a post,
Insert Custom Ticket Field into Public reply for end-user to edit
AnsweredI have a scenario where a manager needs to be added as a CC on tickets and either Deny or Approve requester's request. Manager in this scenario is an end-user. I basically want to be able to embed ...
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Yahor Darashkevich created a post,
Multiple SurveyMonkey embeds not working in a single Guide article
Hi ZD Community, Hoping someone can clear some things for me. I embedded a SurveyMonkey form in an agent-only article in Guide, and everything looked great. Then I needed to embed two more SurveyMo...
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Yahor Darashkevich created a post,
#Ticket created by shift / day period
I was wondering what are my options for creating a report that would show percentage of tickets created within specific time periods during the day (i.e. 12AM - 7AM, 8AM - 12PM, etc.)? Do I need to...
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Yahor Darashkevich commented,
+1