Michael Potts
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Total activity17
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Last activity
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Activity overview
Latest activity by Michael Potts-
Michael Potts commented,
Perhaps someone could help on this? For HelpCenter.user.organizations[0].name, it will only break the js if there is no organization that a user belongs to. I've tried all sorts of looking for le...
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Michael Potts commented,
Brett, Yes, I'm familiar with the conversations data point, however, in the above code it is writing to a field value as that gives us the ability to record that and also map that to a Jira field w...
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Michael Potts commented,
Is this code available to work with the Help Widget at this point?
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Michael Potts commented,
How can we change the criteria so that Problem is able to be marked as solved. Our Customer tickets are always assigned to an agent or the admin on the ZD account. 50% of our tickets are Problem ...
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Michael Potts commented,
All, Our projects are no longer able to be selected from the initial create issue overlay. With inspect element, we are seeing a js error in the console. "Unexpected invocation of setTimeout by a...
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Michael Potts commented,
Posting directly the comments from Jira was the way that the v2 integration worked. It would be great to add in or outline how we could enable what Barry is suggesting.
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Michael Potts commented,
Figured out that the reason ZD app would not complete the install is due to SSO integration with our app is used only for our users and not for our Admin or Agents. Next Question: Any have a way ...
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Michael Potts commented,
Have the same problems that Jennifer had, we're not getting the fields to show to complete the install of the ZD app in Jira. @Matthew Dunn any other suggestions for getting this to work? Thanks!