Vijayendra
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Total activity30
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Last activity
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Activity overview
Latest activity by Vijayendra-
Vijayendra commented,
Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?
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Vijayendra commented,
Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.
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Vijayendra commented,
I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows ...
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Vijayendra commented,
I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this wo...
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Vijayendra commented,
Thanks Chris. Appreciate it.
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Vijayendra commented,
Thank You Chris, Just to confirm - you mean that if we have 30% of our customers responding to our satisfaction surveys, that is considered good enough as a benchmark.
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Vijayendra commented,
What is an ideal Satisfaction survey take rate that I should target?
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Vijayendra commented,
I want to calculate this in Business hours. I see that there is already a metric available for Avg Full Res time [Biz hrs] in Hours available. Using this, can I create the Pending and On hold metri...
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Vijayendra commented,
Hi, If I have to find the Full resolution time excluding agent wait time, will it be correct to create a metric like this? SELECT [Biz Hrs] Full Resolution Time (hrs) [Avg] - [Biz Hrs] Agent Wait T...
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Vijayendra commented,
Hi, This feature is really needed as doing it manually is extremely time consuming. Please implement this feature.