Vijayendra
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Activity overview
Latest activity by Vijayendra-
Vijayendra commented,
I want to calculate this in Business hours. I see that there is already a metric available for Avg Full Res time [Biz hrs] in Hours available. Using this, can I create the Pending and On hold metri...
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Vijayendra commented,
Hi, If I have to find the Full resolution time excluding agent wait time, will it be correct to create a metric like this? SELECT [Biz Hrs] Full Resolution Time (hrs) [Avg] - [Biz Hrs] Agent Wait T...
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Vijayendra commented,
Any update on this? I would like the agents not to miss out any important information for the client
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Vijayendra commented,
Since reporting with tags work only for specific metrics, how would I know if the metric that I want to create (or create) and break down using tags will give me the correct results or not? I am lo...