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Luke Behnke

  • Total activity 78
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Activity overview

Latest activity by Luke Behnke
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    Luke Behnke created an article,

    Release Notes thru 2017-11-03

    Zendesk Support New Rich text placeholders that don't have Zendesk formatting (solved this feature request):     Placeholders  ticket.latest_comment_rich ticket.latest_public_comment_rich ...

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    Luke Behnke created an article,

    Release Notes thru 2017-11-10

    Zendesk Support New Nothing new this week Fixed Nothing new this week ------------------------------------------------------------------------------------------------------------------------- Z...

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    Luke Behnke created an article,

    Release Notes thru 2017-11-17

    Zendesk Support New Nothing new this week Fixed Nothing new this week ------------------------------------------------------------------------------------------------------------------------- Z...

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    Luke Behnke created an article,

    Release Notes thru 2017-11-24

    Zendesk Support New Nothing new this week Fixed Nothing new this week ------------------------------------------------------------------------------------------------------------------------- Z...

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    Luke Behnke created an article,

    Release Notes thru 2017-12-01

    Zendesk Support New On the Macro Edit Page, we made the prompt more prominent for adding a plain text version to a rich content macro, because people were not spotting it. Fixed Nothing new this...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-06

    Zendesk Support  New Starting Friday, March 30th, we began rolling Skills-Based Routing out to most Enterprise plan subdomains in Support. This new business rule can replace countless triggers,...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-13

    Zendesk Chat   New: [EAP] Authenticate API is now available to early access program customers for authenticated visitors. API Docs Fixed: [API] Fixed API /api/v2/chats to ensure that it ...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-20

    Zendesk Support   Fixed: To help prevent cherry-picking, we're removing play-only (Guided Mode) agents' access to the "Preview tickets" button on the read-only version of a View Edit Page.   ...

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    Luke Behnke created an article,

    Release Notes Through 2018-04-27

    Zendesk Talk   Fixed: Voicemail greeting update - We have added a new default greeting into Talk that users can configure to play to callers when voicemail is turned off. This greeting is in en...

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    Luke Behnke created an article,

    Release notes through 2018-07-07

    Zendesk Talk New No updates  Fixes/Updates We've resolved an issue where the browser would not ring for customers who updated to Chrome 66. Talk contact options in the Web Widget will now respec...