Avatar

Luke Behnke

Zendesk Product Manager
  • Total activity
    54
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    9 users
  • Votes
    6
  • Subscriptions
    43

Activity overview

Latest activity by Luke Behnke
  • Avatar

    Luke Behnke commented,

    @Le Giang Anh -- I like that suggestion, I could see that as a configuration setting of the bot, i.e. either you type "/support" in any channel to create a ticket, or any post in a certain channel ...

  • Avatar

    Luke Behnke created an article,

    Announcing Discord <> Zendesk Integration EAP

    Zendesk is releasing an integration with Discord! To request access, simply fill out this form to receive an installation link: zendesk.com/discord. For more info and to leave feedback, read this c...

  • Avatar

    Luke Behnke commented,

    Hi @Jeff. We periodically move customers between Pods to load balance traffic. This is not a temporary move. Though as our customer count grows and different accounts grow in different Pods, anothe...

  • Avatar

    Luke Behnke commented,

    Official comment

    Hi Matt -- thanks so much for the detailed post here. This is really great feedback, and it definitely resonates with what we are hearing as we roll this out to customers. You are indeed doing our ...

  • Avatar

    Luke Behnke created an article,

    What is a Pod?

    Zendesk has data centers throughout the globe to meet the performance and data needs of our customers. Each of these data centers contains one or more Pods (points of delivery). Your Zendesk accou...