Pete
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Total activity20
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Pete-
Pete commented,
We use Zendesk to service both external and internal (agents) users. Getting feedback via the CSAT from our Internal users would be very beneficial.
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Pete commented,
+1 for multiselect in organisations and users. We have multiple apps and it would be useful to be able to identify which orgs use which of our apps.
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Pete created a post,
Why I turned off the new agent workspace
Just to let you know why I turned off the new agent workspace for our team after trying it for about a week. 1) The tabs don't show ticket numbers. This was useful. It's also inconsistent. Sometime...
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Pete commented,
On Zendesk Support. Doesn't preserve content when switching between Public reply and Internal note. Be better if it did preserve content.
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Pete commented,
Hi Taylor I tried what you said with the second query using the Support: Ticket Updates dataset. COUNT(Tickets) does not seem to be an available metric to select in this dataset. Is that a custom ...
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Pete commented,
Hi. Will Explore be including the option to report on Organisations and custom field data against them that is not linked to tickets being submitted against them? I would like to be able to create...
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Pete commented,
We have internal users where they are light agents and requesters. I would like to get their feedback on our support via the CSAT.
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Pete commented,
Light Agents accessing Explore would be useful for users on the Professional plan as well.
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Pete commented,
+1 An option to turn on/off automated syncing of comments from Jira to Zendesk.