Pete

1. Support
2. ...
3. Agent guide for Support
4. Composing messages in the Zendesk Agent Workspace

On Zendesk Support. Doesn't preserve content when switching between Public reply and Internal note. Be better if it did preserve content.

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• Pete
• Created November 10, 2020 10:13
• 1 vote

1. Community
2. Explore Q&A
3. Reporting on organisation data

Hi Taylor I tried what you said with the second query using the Support: Ticket Updates dataset. COUNT(Tickets)  does not seem to be an available metric to select in this dataset. Is that a custom ...

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• Pete
• Created September 10, 2020 09:23
• 0 votes

1. Community
2. Explore Q&A
3. Reporting on organisation data

Hi. Will Explore be including the option to report on Organisations and custom field data against them that is not linked to tickets being submitted against them?  I would like to be able to create...

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• Pete
• Created September 03, 2020 10:15
• 1 vote

1. Community
2. Feedback on Support
3. Agents should be able to submit CSAT surveys too

We have internal users where they are light agents and requesters. I would like to get their feedback on our support via the CSAT.  

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• Pete
• Created May 28, 2020 09:29
• 1 vote

1. Community
2. Feedback on Explore
3. Light Agent Access to Zendesk Explore Reports

Light Agents accessing Explore would be useful for users on the Professional plan as well.

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• Pete
• Edited November 21, 2019 10:58
• 2 votes

1. Community
2. Integrations and Apps Q&A
3. Jira Comment Synchronization

+1 An option to turn on/off automated syncing of comments from Jira to Zendesk.

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• Pete
• Created September 14, 2016 10:06
• 3 votes