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Tim Schuh

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Latest activity by Tim Schuh
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    Tim Schuh commented,

    Does Zendesk have plans to remove the need for an agent to post a public reply to a ticket they created just so they can track reply times? It's super inefficient, and frustrating to agents and man...

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    Tim Schuh commented,

    Thanks Rajat. The term "state" is being used in the same way as "status." 

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    Tim Schuh commented,

    Hi Zopim,  Has anything happened with this request? I'm also looking for an agent state report. My goals are to understand if agents are available, and to solve problems. We have a high degree of t...