Becca

Zendesk team member

Total activity

459
Last activity

July 14, 2020 09:40
Member since

February 22, 2016 20:20
Following

4 users
Followed by

5 users
Votes

59
Subscriptions

152

Activity overview

Latest activity by Becca

Becca commented, September 06, 2018 20:21
Hi Linda! We have a resource on this here - https://support.zendesk.com/hc/en-us/articles/226287348-How-do-I-find-out-who-the-Support-account-owner-is-
- View comment
- Becca
- Created September 06, 2018 20:21
- 1 vote
Becca created an article, June 12, 2018 14:25
Considering one or multiple Zendesk instances
Your company may have multiple organizations that include a variety of departments with different processes, security needs, and workflows. It's useful to consider if one Zendesk instance will work...
- Becca
- Edited July 27, 2020 06:14
- 10 followers
- 14 comments
- 9 votes
Becca created an article, May 29, 2018 09:59
Are CSAT surveys multi-lingual?
Question Can I send the customer satisfaction surveys in different languages? Answer The Customer Satisfaction survey is fully internationalized and the survey section translates to match the lan...
- Becca
- Edited September 29, 2020 10:16
- 5 followers
- 2 comments
- 1 vote
Becca commented, March 09, 2018 15:42
Hi Paul - I did some testing and unfortunately it does not look like its possible to map or sync the Jira Sprint system to field to any field type in Zendesk besides single line or multiple line te...
- View comment
- Becca
- Created March 09, 2018 15:42
- 0 votes
Becca commented, March 05, 2018 22:07
Hi Robert - This article discusses implementing Zendesk as a service provider for JWT single sign on for end user or agent authentication into Zendesk. If you are building a web app you'd like to a...
- View comment
- Becca
- Created March 05, 2018 22:07
- 0 votes
Becca created an article, March 05, 2018 17:41
How can I access DOM elements of Support using a V2 app?
Question How can I access DOM elements of Support using a V2 app? Answer In Apps Framework V2 apps are hosted in sandboxed iframes. As a result, it is not possible to manipulate or add listeners...
- Becca
- Edited March 05, 2018 17:43
- 1 follower
- 0 comments
- 0 votes
Becca commented, March 05, 2018 17:29
Hi Solomon - I have been doing some testing on my end and I am able to get this to work using the following JWT PHP script: <?require_once 'vendor/autoload.php';// Log your user in.use \Firebase\J...
- View comment
- Becca
- Created March 05, 2018 17:29
- 0 votes
Becca commented, March 01, 2018 21:22
Hi Max - It looks like the trigger-target workflow and Trello App are two separate workflows. In other words the workflow this article goes through is separate from the app, but both offer similar ...
- View comment
- Becca
- Created March 01, 2018 21:22
- 0 votes
Becca commented, February 27, 2018 00:26
Hi Paul - In this case, you'd configure ADFS to be claims aware as non-claims aware application are for internal networks and intranets. This resource covers the basic setup requirements for inte...
- View comment
- Becca
- Created February 27, 2018 00:26
- 0 votes
Becca commented, February 17, 2018 16:38
Hi Boris - I have been exploring the options for this workflow and unfortunately it does not look like this would be some easily doable using native triggers or automations. Triggers and automation...
- View comment
- Becca
- Created February 17, 2018 16:38
- 0 votes