Becca
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Activity overview
Latest activity by Becca-
Becca commented,
Hi Linda! We have a resource on this here - https://support.zendesk.com/hc/en-us/articles/226287348-How-do-I-find-out-who-the-Support-account-owner-is-
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Becca created an article,
Considering one or multiple Zendesk instances
Your company may have multiple organizations that include a variety of departments with different processes, security needs, and workflows. It's useful to consider if one Zendesk instance will work...
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Becca created an article,
Are CSAT surveys multi-lingual?
Question Can I send the customer satisfaction surveys in different languages? Answer The Customer Satisfaction survey is fully internationalized and the survey section translates to match the lang...
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Becca commented,
Hi Paul - I did some testing and unfortunately it does not look like its possible to map or sync the Jira Sprint system to field to any field type in Zendesk besides single line or multiple line te...
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Becca commented,
Hi Robert - This article discusses implementing Zendesk as a service provider for JWT single sign on for end user or agent authentication into Zendesk. If you are building a web app you'd like to a...
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Becca created an article,
How can I access DOM elements of Support using a V2 app?
Question How can I access DOM elements of Support using a V2 app? Answer In Apps Framework V2 apps are hosted in sandboxed iframes. As a result, it is not possible to manipulate or add listeners...
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Becca commented,
Hi Solomon - I have been doing some testing on my end and I am able to get this to work using the following JWT PHP script: <?require_once 'vendor/autoload.php';// Log your user in.use \Firebase\J...
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Becca commented,
Hi Max - It looks like the trigger-target workflow and Trello App are two separate workflows. In other words the workflow this article goes through is separate from the app, but both offer similar ...
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Becca commented,
Hi Paul - In this case, you'd configure ADFS to be claims aware as non-claims aware application are for internal networks and intranets. This resource covers the basic setup requirements for inte...
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Becca commented,
Hi Boris - I have been exploring the options for this workflow and unfortunately it does not look like this would be some easily doable using native triggers or automations. Triggers and automation...