Holly
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Total activity194
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Last activity
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Activity overview
Latest activity by Holly-
Holly commented,
Hi Michéle! If you hover your mouse over the day/time that is displayed, you should see the full date appear — but there's not a way to change the way the timestamps are displayed in a ticket. Thi...
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Holly commented,
Hi Sonja! Happy to share a few suggestions.It may be helpful to create a ticket view for tickets your new agents can use for training. To separate these tickets from the ones other agents are handl...
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Holly commented,
Hi KD!You can achieve a workflow like this with a few caveats. Once both support addresses are created in your account, you can create a trigger that will fire when a ticket is created at abc@yourd...
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Holly commented,
Hi Rachel!There is not a trigger action to update a ticket's organization, unfortunately, but you can have a trigger add a tag based on subject text — that may make these tickets easier to view and...
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Holly commented,
Hi Marisa,Great question — right now there is not a way to have one Guide section referenced by two different brands natively, unfortunately. We recommend creating the section in each Help Center a...
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Holly commented,
Hi Gabrielle! If you right-click on your logo from Admin > Manage > Brands and select Open image in new tab or Copy image URL, you'll be able to grab the URL from this image. If you have any troubl...
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Holly commented,
Hi Den! Are you still seeing this issue? It looks like you may have been working with a setup guide leftover from when your account was in a trial state. I took a look and see that your Help Center...
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Holly commented,
Hi Otto, It sounds like the automated replies from the purchasing assistants are being routed to your Suspended ticket folder. There are a few different options to keep these replies from being los...
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Holly commented,
Hi J., It sounds like personalized email replies are enabled in your account. This feature adds the name of the respondent to the Reply From address. This feature can be disabled from Admin > Chann...
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Holly commented,
Hi KC!It sounds like your Guide plan may not include this feature. The ability for end-users to track support requests with the "My Activities" page is available on Guide Professional and Enterpris...