Holly commented,
Hi Sara! Sorry to hear you're seeing poor performance — that certainly sounds strange. I'm opening up a Support ticket so that we can take a closer look at why this may be happening. You'll see a...
Holly commented,
Hi Ernie!Replies to tickets created through a channel other than email (a ticket form, in this case) will be sent from your default support address. There's not a way to change this behavior native...
Holly commented,
Hi Brittany!The "agent confirmation when forwarding" setting is hiding in Admin > Channels > Talk under the Settings page — you should see the toggle switch near the bottom of that ...
Holly commented,
Hi Дмитрий!If you changed the password of an email address being used as a Support Address to create tickets in Zendesk, you do not need to enter a password for this address in Admin > Channels ...
Holly commented,
Hi Chris,Regretfully, it's not possible to search for users based on their Twitter or Facebook handle right now. I'd recommend sharing your feedback in our Product Feedback forum to bring more visi...
Holly commented,
Hi Andy!Regretfully there's not a way to edit the type of organization field once it's been created; you would need to create and add a new organization field.If you like, you can use the organizat...
Holly commented,
Hi Tanvee,The Team plan does not include Insights, so you won't be able to use this tool to build a custom report. You can still view First Reply time in your account's Reporting Overview, and you...
Holly commented,
Hi David,Emails sent from MailChimp Campaign will come from your Zendesk Support address — no need to worry about them being sent from a MailChimp domain.Hope this helps!
Holly commented,
Hey Matt,You can use Insights to build a metric that counts unique Users, then slice that by Ticket Created Date.Hope that helps!
Holly commented,
Hi Gurunn,The PCI-compliant field is only available on the ticket form — this feature would not protect sensitive information sent over email. If you need to remove sensitive information from a tic...