Holly
- Total activity 153
- Last activity
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- Votes 129
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Activity overview
Latest activity by Holly-
Holly commented,
Hi Jaime, Sorry to hear that option isn't showing up for you! I'd like to take a look at some information in your account to see why that may be —You'll see an email from me shortly so that we can ...
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Holly commented,
Hi Richard, It sounds like you're looking to preserve the Organization listed on a ticket when a user is no longer part of that Organization instead of having the ticket show the user's current def...
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Holly commented,
Hi Amanda, Your customers can log-in to your Help Center to view and update their tickets if you're using Guide Professional or a Legacy plan. If the option to allow end-users to sign-in with Faceb...
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Holly commented,
Hi Ernie!Replies to tickets created through a channel other than email (a ticket form, in this case) will be sent from your default support address. There's not a way to change this behavior native...
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Holly commented,
Hi Brittany!The "agent confirmation when forwarding" setting is hiding in Admin > Channels > Talk under the Settings page — you should see the toggle switch near the bottom of that page. Right now ...
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Holly commented,
Hi Дмитрий!If you changed the password of an email address being used as a Support Address to create tickets in Zendesk, you do not need to enter a password for this address in Admin > Channels > E...
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Holly commented,
Hi Chris,Regretfully, it's not possible to search for users based on their Twitter or Facebook handle right now. I'd recommend sharing your feedback in our Product Feedback forum to bring more visi...
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Holly commented,
Hi Andy!Regretfully there's not a way to edit the type of organization field once it's been created; you would need to create and add a new organization field.If you like, you can use the organizat...
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Holly commented,
Hi Tanvee,The Team plan does not include Insights, so you won't be able to use this tool to build a custom report. You can still view First Reply time in your account's Reporting Overview, and you...
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Holly commented,
Hi David,Emails sent from MailChimp Campaign will come from your Zendesk Support address — no need to worry about them being sent from a MailChimp domain.Hope this helps!