Holly
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Total activity183
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes143
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Subscriptions19
Activity overview
Latest activity by Holly-
Holly commented,
Hi Gabrielle! If you right-click on your logo from Admin > Manage > Brands and select Open image in new tab or Copy image URL, you'll be able to grab the URL from this image. If you have any troubl...
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Holly commented,
Hi Den! Are you still seeing this issue? It looks like you may have been working with a setup guide leftover from when your account was in a trial state. I took a look and see that your Help Center...
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Holly commented,
Hi Otto, It sounds like the automated replies from the purchasing assistants are being routed to your Suspended ticket folder. There are a few different options to keep these replies from being los...
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Holly commented,
Hi J., It sounds like personalized email replies are enabled in your account. This feature adds the name of the respondent to the Reply From address. This feature can be disabled from Admin > Chann...
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Holly commented,
Hi KC!It sounds like your Guide plan may not include this feature. The ability for end-users to track support requests with the "My Activities" page is available on Guide Professional and Enterpris...
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Holly commented,
Hi Lisa, The Assignee attribute will pull in the ticket's current assignee, so you'll see agent B in this scenario. If you're using Insights, the Assignee (Historic) attribute can be used to find a...
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Holly commented,
Hi Evan! You can allow anybody to use your Zendesk, close it to all but the users you add, or restrict the use of your Zendesk to just users from specific email domains or within a range of IP addr...
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Holly commented,
Hi Bonaliza! If you're looking to allow customers to add an attachment when creating a ticket through the form on your "Submit a request" page, "Customers can attach files" must be enabled in the ...
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Holly commented,
Hi Jaime, Sorry to hear that option isn't showing up for you! I'd like to take a look at some information in your account to see why that may be —You'll see an email from me shortly so that we can ...
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Holly commented,
Hi Richard, It sounds like you're looking to preserve the Organization listed on a ticket when a user is no longer part of that Organization instead of having the ticket show the user's current def...