Kevin Hunter commented,
We have had multiple customers complain about this problem as well. It *really* needs addressing.
Kevin Hunter created a post,
We have implemented chat support as a mechanism for bringing down our 1st reply times. Because 1st reply times are a strong predictor of customer satisfaction, they are a metric that management kee...
Kevin Hunter created a post,
I have been trying to bring down 1st reply times for my team. We primarily do email support, and recently have grown our team enough to monitor online chat. I saw chat as a big win in terms of serv...
Kevin Hunter commented,
+1 On this feature! Any action?
Kevin Hunter commented,
We would like to add an organization time zone to our views, so our West Coast team can prioritize call backs and organize meetings.
Kevin Hunter commented,
+1 Very important to us, for reason above. Which customers are getting notices of critical issues?
Kevin Hunter commented,
I wanted to put in a vote for this feature!
Kevin Hunter commented,
I'd like to add a vote for this, with our recent help center upgrade it was one of the first things customers commented on... they didn't want to go to a new page to follow the flow of a long conve...
Kevin Hunter commented,
Hi Jessie, thanks for getting back to me. I did find another route through to creating my own dashboard (through Good Data) and I think I have what I need for now, but thank you for checking in! A...
Kevin Hunter commented,
I'm creating a few charts using insights, and one thing I can't figure out how to do is how to include the area/column values *in the chart*. For example, I'm trying to summarize tickets by priorit...