Aron Schor
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes6
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Activity overview
Latest activity by Aron Schor-
Aron Schor commented,
Hi Andrew, sorry no reply yet.
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Aron Schor commented,
Hi Jessie, yes I have emailed them. I'll see if they get back to me. Not sure if anyone knows anything else. Thanks.
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Aron Schor created a post,
Netsuite user complains of getting multiple emails/email loop issue
AnsweredHi,Essentially a user is saying he is getting multiple copies of the same email and I am wondering if it is related to him using Netsuite. The odd thing is there is no one listed on the CC section...
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Aron Schor commented,
Thanks Colin, I think I get this now. I created a trigger so if Agent replies is greater than 0, it adds a tag. I'll then add the tag to the Automation rule as a requirement for sending out the s...
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Aron Schor commented,
Is it possible to must include replies and status of solved as opposed to just solved tickets? Occasionally people will solve tickets and not include a reply, the requester of these tickets should...
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Aron Schor commented,
Thanks Amy.
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Aron Schor commented,
Thanks Serge, I'll take a look at that.
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Aron Schor commented,
Thanks Jessie, I'll have to talk to IT to get this setup.
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Aron Schor created a post,
Can you have a ticket preview view?
In Outlook you can see the first line of each email. I couldn't find anything similar in Zendesk. Is something similar possible? Thanks, Aron
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Aron Schor commented,
Hi, Is it possible to send data (tickets) from Zendesk to Salesforce, or can you only send from Salesforce to Zendesk? If not, how would I "Lookup" Salesforce Account data from Zendesk? It looks...