Aron Schor
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Total activity22
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Last activity
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Member since
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Votes6
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Activity overview
Latest activity by Aron Schor-
Aron Schor commented,
Hi Andrew, sorry no reply yet.
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Aron Schor commented,
Hi Jessie, yes I have emailed them. I'll see if they get back to me. Not sure if anyone knows anything else. Thanks.
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Aron Schor created a post,
Netsuite user complains of getting multiple emails/email loop issue
AnsweredHi,Essentially a user is saying he is getting multiple copies of the same email and I am wondering if it is related to him using Netsuite. The odd thing is there is no one listed on the CC section...
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Aron Schor commented,
Thanks Colin, I think I get this now. I created a trigger so if Agent replies is greater than 0, it adds a tag. I'll then add the tag to the Automation rule as a requirement for sending out the s...
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Aron Schor commented,
Is it possible to must include replies and status of solved as opposed to just solved tickets? Occasionally people will solve tickets and not include a reply, the requester of these tickets should...
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Aron Schor commented,
Thanks Amy.
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Aron Schor commented,
Thanks Serge, I'll take a look at that.
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Aron Schor commented,
Thanks Jessie, I'll have to talk to IT to get this setup.
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Aron Schor created a post,
Can you have a ticket preview view?
AnsweredIn Outlook you can see the first line of each email. I couldn't find anything similar in Zendesk. Is something similar possible? Thanks, Aron
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Aron Schor commented,
Thanks for your help Diane and Jessie. Can we automate based on domain the email is sent from? We deal with distributors who frequently contact us. Like any email that comes from *@mainstreetcom...