Steve Logan
- Total activity 12
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Activity overview
Latest activity by Steve Logan-
Steve Logan commented,
So it seems this didn't get included in the Summer 2019 improvements to support. Maybe ZD needs to hire some additional developers since this feature has been asked for in threads going back 2-3 y...
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Steve Logan commented,
We made the switch to ZD about 5 months ago and it's really appalling that this basic feature doesn't exist. We could eliminate a ton of needless back and forth replies if our agents could highlig...
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Steve Logan commented,
Where I'm having an issue is a agent will go to Unassigned Tickets and respond to it, and the ticket stays in Unassigned unless the agent first hits Take Ticket and then responds to it. I thought i...
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Steve Logan created a post,
Looking to assign ticket to agent when agent clicks submit button (even if submit as new)
AnsweredI want agents to be able to look at unassigned tickets and click "Submit" (as any status - even as just keeping it submit as new). Basically skip the Take It step and just assign it. Here's the t...