Steve Logan
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Total activity21
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Last activity
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Activity overview
Latest activity by Steve Logan-
Steve Logan commented,
Elizabeth Cochran - judging by the fact that it was first brought up in June 2017, and we're now rapidly approaching June 2021, my guess is that it's never going to be added. If it takes 4 years t...
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Steve Logan commented,
Jim Tatum - before they delete your comment, can you share which products you're evaluating? We moved from Kayako to Zendesk (mostly due to the former's billing issues).
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Steve Logan commented,
Nimisha Doongarwal - is this an official response from the development team? If so, what exactly defines "the future"? This has been a requested feature for 3+ years now.
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Steve Logan commented,
Clearly the fact that no one officially from Zendesk has directly commented on this, and the only comment was a couple years ago from a "community moderator" shows that they really don't care about...
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Steve Logan commented,
We made the switch to ZD about 5 months ago and it's really appalling that this basic feature doesn't exist. We could eliminate a ton of needless back and forth replies if our agents could highlig...
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Steve Logan commented,
Where I'm having an issue is a agent will go to Unassigned Tickets and respond to it, and the ticket stays in Unassigned unless the agent first hits Take Ticket and then responds to it. I thought i...
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Steve Logan created a post,
Looking to assign ticket to agent when agent clicks submit button (even if submit as new)
AnsweredI want agents to be able to look at unassigned tickets and click "Submit" (as any status - even as just keeping it submit as new). Basically skip the Take It step and just assign it. Here's the t...