Ontec LLC (EMEA Reseller)
Zendesk Master Partner
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Total activity176
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Last activity
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Votes79
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Activity overview
Latest activity by Ontec LLC (EMEA Reseller)-
Ontec LLC (EMEA Reseller) commented,
Just an example of how much more screen space is used for chats in the new agent workspace..Readability is also not great. Do you have plans to optimize UX here? 1. Messages from the same user can ...
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Ontec LLC (EMEA Reseller) commented,
Looking forward to having the flow builder that would work non-English languages.
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Ontec LLC (EMEA Reseller) commented,
Adam Strand Hi, It's quite a common issue. Apart from this if you receive more than 40 notifications per hour from a single sender, those will be suspended as well ( e-mail loop). If you receive >8...
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Ontec LLC (EMEA Reseller) commented,
Does it apply only to Support? Are there any Guide usage limits eg. articles or Mb of images per agent?
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Ontec LLC (EMEA Reseller) commented,
Agents must be informed when e-mails are hard bounced. Building a workaround process is a good idea for app developers though.
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Ontec LLC (EMEA Reseller) commented,
Jon Hall You should be able to do this with the ticket updates dataset.
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Ontec LLC (EMEA Reseller) commented,
Marlene Schrefler Check triggers that send notifications. This should be (requester & CC) if you want CC contacts to receive updates
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Ontec LLC (EMEA Reseller) commented,
This bug in KC app due to be fixed. There is no need for URL decode links like that
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Ontec LLC (EMEA Reseller) created a post,
Channel Integrations apps fail when you downgrade user who created the integration while ago
The common issue we see is when one of the Admins sets up account integrations (Whatsapp, Google Play, Instagram, etc) and later leaves the company and his access to Zendesk is revoked. In this cas...
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Ontec LLC (EMEA Reseller) commented,
We have a Telegram integration that works for some of Zendesk Chat Enterprise (we use Web API) customers for a few years now. You can contact support@ontecapps.com if you are interested.