Ontec LLC (EMEA Partner)
Zendesk Master Partner
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Total activity206
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes88
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Subscriptions70
Activity overview
Latest activity by Ontec LLC (EMEA Partner)-
Ontec LLC (EMEA Partner) commented,
SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...
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Ontec LLC (EMEA Partner) created a post,
[Messaging] 3d party Bot integrations
Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot providers. Messaging is lacking an option to connect 3d party bots. Every oth...
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Ontec LLC (EMEA Partner) commented,
New messaging chat has persistent chat history in SDK. Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.
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Ontec LLC (EMEA Partner) commented,
The issue is resolvedNow Zendesk shows the "Account is Locked" message
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Ontec LLC (EMEA Partner) created a post,
Structured content is not supported Mobile SDK, making use of 3d party bots nearly impossible
We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integrated via Conversational API and tested it with a Web widget; it all worked g...
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Ontec LLC (EMEA Partner) commented,
We use a new Messaging widget and I believe the Embedded Voice is not supported there. Am I right?
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Ontec LLC (EMEA Partner) commented,
Is it supported in Chat SDK v2 ?
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Ontec LLC (EMEA Partner) created a post,
Bug - no inline image in the article
No Inline image is seen in the article Safari Version 14.0.3 (16610.4.3.1.4)
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Ontec LLC (EMEA Partner) commented,
the same issue for me, when it's not an English article
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Ontec LLC (EMEA Partner) commented,
I receive calls from Caller Unknown is there a way to authenticate the caller in the widget?