Ontec LLC (EMEA Partner)

Zendesk Master Partner

Total activity

206
Last activity

April 13, 2021 11:40
Member since

June 01, 2016 15:39
Following

0 users
Followed by

0 users
Votes

88
Subscriptions

70

Activity overview

Latest activity by Ontec LLC (EMEA Partner)

Ontec LLC (EMEA Partner) commented, April 09, 2021 07:24
SunCo is a great tool, but additional cost will be too steep for many customers and they may choose to switch to 3dparty chats/bots. It’s a pity Zendesk doesn’t offer solution to have persistent c...
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- Ontec LLC (EMEA Partner)
- Created April 09, 2021 07:24
- 0 votes
Ontec LLC (EMEA Partner) created a post, April 08, 2021 03:00
[Messaging] 3d party Bot integrations
1. Community
2. Feedback on Chat
Every customer we speak have plans or already use chatbots built specific for their needs in-house or by numerous bot providers. Messaging is lacking an option to connect 3d party bots. Every oth...
- Ontec LLC (EMEA Partner)
- Created April 08, 2021 03:00
- 3 followers
- 3 comments
- 0 votes
Ontec LLC (EMEA Partner) commented, April 08, 2021 02:30
New messaging chat has persistent chat history in SDK. Also for legacy chat it’s possible to build own chat UI with history, though it requires some development effort.
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- Ontec LLC (EMEA Partner)
- Created April 08, 2021 02:30
- 0 votes
Ontec LLC (EMEA Partner) commented, April 06, 2021 19:57
The issue is resolvedNow Zendesk shows the "Account is Locked" message
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- Ontec LLC (EMEA Partner)
- Created April 06, 2021 19:57
- 0 votes
Ontec LLC (EMEA Partner) created a post, April 06, 2021 19:53
Structured content is not supported Mobile SDK, making use of 3d party bots nearly impossible
1. Community
2. Feedback on Chat
We've stumbled upon an issue when implementing Zendesk chat across Web and mobile SDK. We use 3d party bot that we integrated via Conversational API and tested it with a Web widget; it all worked g...
- Ontec LLC (EMEA Partner)
- Edited April 06, 2021 19:54
- 2 followers
- 0 comments
- 1 vote
Ontec LLC (EMEA Partner) commented, March 28, 2021 11:02
We use a new Messaging widget and I believe the Embedded Voice is not supported there. Am I right?
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- Ontec LLC (EMEA Partner)
- Created March 28, 2021 11:02
- 1 vote
Ontec LLC (EMEA Partner) commented, March 17, 2021 13:59
Is it supported in Chat SDK v2 ?
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- Ontec LLC (EMEA Partner)
- Created March 17, 2021 13:59
- 0 votes
Ontec LLC (EMEA Partner) created a post, March 08, 2021 19:01
Bug - no inline image in the article
1. Community
2. Zendesk Guide EAP - Knowledge in Agent Workspace
No Inline image is seen in the article Safari Version 14.0.3 (16610.4.3.1.4)
- Ontec LLC (EMEA Partner)
- Created March 08, 2021 19:01
- 3 followers
- 3 comments
- 1 vote
Ontec LLC (EMEA Partner) commented, March 08, 2021 18:51
the same issue for me, when it's not an English article
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- Ontec LLC (EMEA Partner)
- Created March 08, 2021 18:51
- 0 votes
Ontec LLC (EMEA Partner) commented, February 17, 2021 07:12
I receive calls from Caller Unknown is there a way to authenticate the caller in the widget?
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- Ontec LLC (EMEA Partner)
- Created February 17, 2021 07:12
- 0 votes