Michael Stone

BetterCloud is the first unified SaaS management platform, empowering organizations to securely adopt and manage best-in-breed SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize SaaS management, automate workflows and compliance policies, and surface relevant insights across SaaS applications.

Total activity 65
Last activity June 07, 2019 17:49
Member since July 31, 2013 22:32

Following 0 users
Followed by 0 users
Votes 14
Subscriptions 19

Activity overview

Latest activity by Michael Stone

Michael Stone commented, November 29, 2017 14:21
Hey all, Rob Baker was kind enough to share his version of the Zendesk Round Robin Script titled 'Zendesk Roulette (ZDR)'. Here is a list of the new features and a link to the updated script: ...
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- Michael Stone
- Created November 29, 2017 14:21
- 3 votes
Michael Stone commented, May 23, 2017 14:08
Hey @Milton apologies for the delay. Shoot me an email I'd be happy to take a look: michael.stone@bettercloud.com
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- Michael Stone
- Created May 23, 2017 14:08
- 0 votes
Michael Stone created a post, May 19, 2017 22:16
Chat availability Slack bot
1. Community
2. Chat and Message - User Tips & Tricks
At BetterCloud, we take support seriously. In order to maintain a 99% customer satisfaction score and a 15-second first response time on chat, we need a process in place to make sure things run smo...
- Michael Stone
- Created May 19, 2017 22:16
- 4 followers
- 2 comments
- 3 votes
Michael Stone commented, December 07, 2016 13:43
Thanks Colin!
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- Michael Stone
- Created December 07, 2016 13:43
- 0 votes
Michael Stone created a post, December 05, 2016 17:23
How to Improve Feedback Loops with Automated Peer Reviews
1. Community
2. Support - User Tips & Tricks
On the BetterCloud Support team, our mission is to always strive to delight. This experience starts and ends with support and is the reason we constantly look to not only innovate in the support sp...
- Michael Stone
- Edited October 16, 2017 13:04
- 8 followers
- 6 comments
- 2 votes
Michael Stone commented, December 05, 2016 14:39
Hey Elizabeth, Sorry to hear you ran into this issue. Shoot me an email: mike@bettercloud.com I'm happy to take a quick look. Right off the bat, is it possible 'agentSheet' was renamed or redefined...
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- Michael Stone
- Created December 05, 2016 14:39
- 0 votes
Michael Stone commented, November 08, 2016 13:55
Hey Nadia, Feel free to send me an email: mike@bettercloud.com I'm happy to take a quick look. Based on those errors, Apps Script is saying the method we are trying to use is deprecated. However. i...
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- Michael Stone
- Created November 08, 2016 13:55
- 0 votes
Michael Stone created a post, July 26, 2016 20:22
Set automatic Zendesk ticket creation by department
Answered
1. Community
2. Chat and Message - Product Feedback & Discussion
We use Zopim on two sites. Each site is assigned a different department. One of these departments does not use Zendesk. If possible, we would like to turn off Zendesk ticket auto-creation for this ...
- Michael Stone
- Created July 26, 2016 20:22
- 2 followers
- 1 comment
- 1 vote
Michael Stone commented, July 18, 2016 16:09
+1,000,000 on Patrick's message. I would also send many thank you cards.
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- Michael Stone
- Created July 18, 2016 16:09
- 0 votes
Michael Stone commented, July 05, 2016 14:05
Ramin, thank you so much for the workaround. If you'd like some feedback on Reporting I'd be more than happy to help out. -Mike
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- Michael Stone
- Created July 05, 2016 14:05
- 0 votes