Michael Stone
BetterCloud is the first unified SaaS management platform, empowering organizations to securely adopt and manage best-in-breed SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize SaaS management, automate workflows and compliance policies, and surface relevant insights across SaaS applications.
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Total activity66
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Last activity
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Activity overview
Latest activity by Michael Stone-
Michael Stone commented,
Hey all, Rob Baker was kind enough to share his version of the Zendesk Round Robin Script titled 'Zendesk Roulette (ZDR)'. Here is a list of the new features and a link to the updated script: ...
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Michael Stone commented,
Hey @Milton apologies for the delay. Shoot me an email I'd be happy to take a look: michael.stone@bettercloud.com
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Michael Stone created a post,
Chat availability Slack bot
At BetterCloud, we take support seriously. In order to maintain a 99% customer satisfaction score and a 15-second first response time on chat, we need a process in place to make sure things run smo...
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Michael Stone commented,
Thanks Colin!
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Michael Stone created a post,
How to Improve Feedback Loops with Automated Peer Reviews
On the BetterCloud Support team, our mission is to always strive to delight. This experience starts and ends with support and is the reason we constantly look to not only innovate in the support sp...
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Michael Stone commented,
Hey Elizabeth, Sorry to hear you ran into this issue. Shoot me an email: mike@bettercloud.com I'm happy to take a quick look. Right off the bat, is it possible 'agentSheet' was renamed or redefined...
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Michael Stone commented,
Hey Nadia, Feel free to send me an email: mike@bettercloud.com I'm happy to take a quick look. Based on those errors, Apps Script is saying the method we are trying to use is deprecated. However. i...
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Michael Stone created a post,
Set automatic Zendesk ticket creation by department
AnsweredWe use Zopim on two sites. Each site is assigned a different department. One of these departments does not use Zendesk. If possible, we would like to turn off Zendesk ticket auto-creation for this ...
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Michael Stone commented,
Ramin, thank you so much for the workaround. If you'd like some feedback on Reporting I'd be more than happy to help out. -Mike
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Michael Stone created a post,
Reporting on Wait Time (Served) by agent
AnsweredAt the moment -- you can only report on Wait Time (Served) from the Chat Reports page. We would like to be able to report on this metric by agent rather then based on the whole team.