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Arno Lindroos

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Latest activity by Arno Lindroos
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    Arno Lindroos commented,

    Hi Brett, To rephrase my question: On office 365 / Exchange side, in the rules, we could easily for example append content (add strings) to subject and body easily - removal/replacing is complex if...

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    Arno Lindroos commented,

    'Auto-reply', or any similar terminology from the email subject and headers. Contact your email provider for details on adjusting email settings. This does not seem like an optimal solution. At lea...

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    Arno Lindroos commented,

    I wonder if you could set a tag to the ticket that you are deleting, and use that as a filter with further triggers, so they would not fire?

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    Arno Lindroos commented,

    Question about this: Closed tickets are locked. They cannot be reopened or updated in any way. According to our tests, this is not true. If ticket is closed, and requester default organization is r...

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    Arno Lindroos created a post,

    Organization's users, show information, if user is suspended

    It would be great, if you view organization's users, you could see if certain users are suspended. With B2B support, with long term customer relationships, it is natural that customers employees ch...

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    Arno Lindroos commented,

    As reply to my question above: Setting the concierge information was causing problems. The name parameter cannot be language supported, but breaks the widget, if tried. Use case to language support...

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    Arno Lindroos commented,

    It could help also the agent responding to a call, if the agent could see this information on the incoming call information, or on the ticket created when call is opened. In many cases this might b...

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    Arno Lindroos commented,

    I ran into some problems with the customizations, leading to ill behaviour of the widget, when trying to offer language support with chat. What happens is that when widget is selected (clicked), it...

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    Arno Lindroos commented,

    Hi Craig,Just wanted to note to you, that organization, requester, group and assignee information is available in datasets like Tickets and Ticket Updates, but organization is not apparently includ...

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    Arno Lindroos commented,

    Is there a possibility in any way to join datasets when creating queries? We would like to view/fiter backlog based on organization, and it seems that organization is not included in the backlog da...