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Arno Lindroos

Zendesk solution consultant working for Sovellin Ltd, reseller of Zendesk in Finland. I have deployd over 60 Zendesks with different customers from various business areas. Due my technical background, from time to time I take care of customizations or more advanced configurations (Reporting, Widgets, Guide, APPs) as well.

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Activity overview

Latest activity by Arno Lindroos
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    Arno Lindroos commented,

    Sounds like a quite normal use case, a light agent receives an email by customer, and just forwards it to customer support - why would Zendesk want to suspend it? Would seem more logical just to cr...

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    Arno Lindroos commented,

    It seems, that an admin cannot set his/her own settings, but needs to ask another admin to change settings for him/her. Is this intended feature due some specific reason, or could this be changed s...

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    Arno Lindroos commented,

    I was surprised to learn that when you set the visitor department already on the page side with javascript (Widget API) or even by trigger on Chat dashboard side, you still can't group visitors by ...

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    Arno Lindroos commented,

    It would certainly make sense to be able to transfer a chat to secondary department, even if customer has requested a chat, but has not been served in defined time frame. This should be changed so,...

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    Arno Lindroos commented,

    You could define callback function to be executed when form is opened by using On User Event: https://developer.zendesk.com/embeddables/docs/widget/core#on-userevent It has been while since I did t...

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    Arno Lindroos commented,

    Noted, that if we have a sharing agreement with another Zendesk, we cannot open side conversation to support address of that Zendesk. It looks like it works, but email is never received on the rece...

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    Arno Lindroos created a post,

    You're out of agent seats -notification

    Minor thing but anyhow. Zendesk has implemented a notification for situations were number of maximum agents is reached, or maybe exceeded: "You’ve reached the agent limit on your *** account. To ma...

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    Arno Lindroos commented,

    Hi Brett, To rephrase my question: On office 365 / Exchange side, in the rules, we could easily for example append content (add strings) to subject and body easily - removal/replacing is complex if...

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    Arno Lindroos commented,

    'Auto-reply', or any similar terminology from the email subject and headers. Contact your email provider for details on adjusting email settings. This does not seem like an optimal solution. At lea...

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    Arno Lindroos commented,

    I wonder if you could set a tag to the ticket that you are deleting, and use that as a filter with further triggers, so they would not fire?