Jaime Cook
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Last activity
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Activity overview
Latest activity by Jaime Cook-
Jaime Cook created a post,
Thousands of emails an hour
At midnight GMT we started receiving thousands of emails for very old closed tickets. Not only are we receiving them but the requesters are as well. Now we're receiving emails from our customers as...
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Jaime Cook commented,
Any suggestions for someone with Professional who needs a sandbox environment?
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Jaime Cook commented,
We're thinking of moving from Plus to Professional but we use the Sandbox extensively. How do sandbox environments work with the Professional plan?
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Jaime Cook commented,
@Andrea Thanks, but even the AVG formula uses "Hours * 60" to calculate the minutes, which is not really accurate. SELECT AVG(( Initially assigned at (Date)*24*60)+ ( Initially assigned at Hour*6...
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Jaime Cook commented,
Thanks for the quick reply Graeme. I hope you're right and I'm just not seeing it! I see a metric for "Assign Time (min) [Avg]" but we're looking to track the median. I was hoping we could bu...
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Jaime Cook commented,
One of our key metrics is "Time To Assign" to an agent. We need to show that each ticket is assigned to an agent within 10 minutes of it's arrival. Unfortunately, it appears GoodData only capture...