Angus Chan

Total activity

9
Last activity

November 03, 2017 08:51
Member since

January 27, 2016 12:09
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Activity overview

Latest activity by Angus Chan

Angus Chan commented, October 31, 2016 03:52
1. Support
2. ...
3. Reporting
4. Using CSAT
Hi Rebecca, Thanks for getting back and I hope the function will be available soon. I found the satisfaction rating page of support.zendesk.com does look similar to that of your own HC so I believe...
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- Angus Chan
- Created October 31, 2016 03:52
- 0 votes
Angus Chan commented, October 18, 2016 10:33
1. Support
2. ...
3. Reporting
4. Using CSAT
Hi Zendesk team, We are not setting up the satisfaction scroll and we found that the page opened by temporary link does not have the same look-and-feel of our current HelpCenter. Is there any way t...
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- Angus Chan
- Created October 18, 2016 10:33
- 1 vote
Angus Chan commented, March 04, 2016 16:38
Too bad there is no brand function in the app. I hope it will be available soon
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- Angus Chan
- Edited March 04, 2016 16:39
- 0 votes
Angus Chan commented, February 23, 2016 11:05
Hi Support Team, It is possible to link a JIRA ticket to the Zendesk one if the JIRA issue key or link is known, however is it possible to "search" for a JIRA ticket in the apps as well?
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- Angus Chan
- Created February 23, 2016 11:05
- 0 votes
Angus Chan commented, January 27, 2016 12:09
Hi Zendesk Team, Is it possible to hide the non related field when we use Ticket Form in Bulk update? Example, if I bulk update the tickets to the "Hardware request" form, in the update box the "...
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- Angus Chan
- Created January 27, 2016 12:09
- 0 votes