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Catalin Iordache

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Latest activity by Catalin Iordache
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    Catalin Iordache created a post,

    FRT - Timestamp needed for First Internal Note

    1. Community
    2. Feedback on Explore

    Hi All, Although this is not an available option yet, I'm sure it needs to be developed eventually. We have a different approach when it comes to FRT - we need to measure the time it took for a tic...

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    Catalin Iordache commented,

    1. Explore
    2. ...
    3. Building queries
    4. Metrics and attributes for Zendesk Support

    Hi All. How can I create a custom metric that would show the timestamp of the first internal comment added on a ticket (by an agent)? I've wrapped my head around this for a few hours to no avail.

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