
Catalin Iordache
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Activity overview
Latest activity by Catalin Iordache-
Catalin Iordache created a post,
FRT - Timestamp needed for First Internal Note
Hi All, Although this is not an available option yet, I'm sure it needs to be developed eventually. We have a different approach when it comes to FRT - we need to measure the time it took for a tic...
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Catalin Iordache commented,
Hi All. How can I create a custom metric that would show the timestamp of the first internal comment added on a ticket (by an agent)? I've wrapped my head around this for a few hours to no avail.