Catalin Iordache

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Latest activity by Catalin Iordache
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    Catalin Iordache created a post,

    FRT - Timestamp needed for First Internal Note

    Hi All, Although this is not an available option yet, I'm sure it needs to be developed eventually. We have a different approach when it comes to FRT - we need to measure the time it took for a tic...

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    Catalin Iordache commented,

    Hi All. How can I create a custom metric that would show the timestamp of the first internal comment added on a ticket (by an agent)? I've wrapped my head around this for a few hours to no avail.