Catalin Iordache
- Total activity 5
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 3
Activity overview
Latest activity by Catalin Iordache-
Catalin Iordache created a post,
FRT - Timestamp needed for First Internal Note
Hi All, Although this is not an available option yet, I'm sure it needs to be developed eventually. We have a different approach when it comes to FRT - we need to measure the time it took for a tic...
-
Catalin Iordache commented,
Hi All. How can I create a custom metric that would show the timestamp of the first internal comment added on a ticket (by an agent)? I've wrapped my head around this for a few hours to no avail.