Roman Sheydvasser

Total activity

33
Last activity

July 09, 2020 14:51
Member since

April 06, 2018 20:30
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15
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10

Activity overview

Latest activity by Roman Sheydvasser

Roman Sheydvasser commented, July 09, 2019 16:17
Thanks for the prompt feedback Ramin. I hope it's something you can consider for the future as you build out the API further.
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- Roman Sheydvasser
- Created July 09, 2019 16:17
- 0 votes
Roman Sheydvasser created a post, July 08, 2019 18:28
Limit number of visitor path links
Answered
1. Community
2. Feedback on Chat
We have some code to add internal support links for our support agents in the agent chat interface, using the https://developer.zendesk.com/embeddables/docs/widget/chat#updatepath API method. Thi...
- Roman Sheydvasser
- Edited July 08, 2019 18:29
- 3 followers
- 3 comments
- 0 votes
Roman Sheydvasser commented, July 05, 2019 20:58
I couldn't find this documented anywhere else, so wanted to make a note here since this article is about required steps for using API methods. In addition to the code above for checking that the we...
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- Roman Sheydvasser
- Created July 05, 2019 20:58
- 0 votes
Roman Sheydvasser created a post, May 31, 2019 19:55
Export Agents as CSV
1. Community
2. Feedback on Support
We often add groups of new agents and update existing ones, with various tags and other user options. An option to do so via bulk import/export CSV files would be amazing. Right now it's a messy co...
- Roman Sheydvasser
- Created May 31, 2019 19:55
- 3 followers
- 2 comments
- 2 votes
Roman Sheydvasser commented, May 02, 2019 21:28
+1 We should be able to end the chat on the user's side to avoid weird behavior like ticket re-assignment (https://support.zendesk.com/hc/en-us/articles/115015780407?page=1#comment_360001894974) an...
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- Roman Sheydvasser
- Created May 02, 2019 21:28
- 1 vote
Roman Sheydvasser commented, May 02, 2019 21:20
Similar to Rob's comment, our team's goal is to make sure a ticket lands in the right person's queue after a chat ends, and having that effort undone can be very frustrating. The ability to end the...
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- Roman Sheydvasser
- Edited May 02, 2019 21:26
- 3 votes
Roman Sheydvasser commented, April 11, 2019 22:42
This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.
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- Roman Sheydvasser
- Created April 11, 2019 22:42
- 1 vote
Roman Sheydvasser commented, April 02, 2019 21:14
+1
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- Roman Sheydvasser
- Created April 02, 2019 21:14
- 1 vote