Roman Sheydvasser
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Last activity
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Activity overview
Latest activity by Roman Sheydvasser-
Roman Sheydvasser commented,
Thanks for the prompt feedback Ramin. I hope it's something you can consider for the future as you build out the API further.
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Roman Sheydvasser created a post,
Limit number of visitor path links
AnsweredWe have some code to add internal support links for our support agents in the agent chat interface, using the https://developer.zendesk.com/embeddables/docs/widget/chat#updatepath API method. Thi...
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Roman Sheydvasser commented,
I couldn't find this documented anywhere else, so wanted to make a note here since this article is about required steps for using API methods. In addition to the code above for checking that the we...
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Roman Sheydvasser created a post,
Export Agents as CSV
We often add groups of new agents and update existing ones, with various tags and other user options. An option to do so via bulk import/export CSV files would be amazing. Right now it's a messy co...
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Roman Sheydvasser commented,
+1 We should be able to end the chat on the user's side to avoid weird behavior like ticket re-assignment (https://support.zendesk.com/hc/en-us/articles/115015780407?page=1#comment_360001894974) an...
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Roman Sheydvasser commented,
Similar to Rob's comment, our team's goal is to make sure a ticket lands in the right person's queue after a chat ends, and having that effort undone can be very frustrating. The ability to end the...
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Roman Sheydvasser commented,
This appears to have happened to us with a zendesk chat transcript that was too long. Either a warning or a link to a full transcript would be great.
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Roman Sheydvasser commented,
+1