Susana Fernandez
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Total activity119
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Last activity
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Member since
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Following0 users
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Votes33
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Activity overview
Latest activity by Susana Fernandez-
Susana Fernandez commented,
Hi Shayne, Thanks for your quick reply. If that is the case, can we please add it to the improvement pipeline? Cheers,
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Susana Fernandez created a post,
Automaticaly Merge Ticket
It would save us a lot of time and admin if there was a way to automatically merge tickets based on the ticket subject. Any chance we can make this happen with a trigger, automation or macro?
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Susana Fernandez commented,
Agreed, it would make our lives so much easier!
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Susana Fernandez commented,
Any news on when the file size limit will be increased?
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Susana Fernandez commented,
Hi Dan, Thanks for your comment! I've looked at the Select an Address App and indeed, it's a paid feature... I'm currently testing the trigger approach. The Received At condition didn't quite work,...
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Susana Fernandez created a post,
Multiple Default Support Addresses
AnsweredIt would be great if we could have multiple default support emails so we could assign each support email to each group. Otherwise, we just have one support email for all the groups and when the cli...
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Susana Fernandez commented,
Hi Rob, thanks for letting me know. I'm really looking forward to finally being able to do that reporting in Explore. Cheers,
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Susana Fernandez commented,
It would be very useful if we could edit Internal Notes. I understand and agree on why we can't edit Public Comments. But it would be extremely useful if we could edit Internal Notes.
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Susana Fernandez commented,
Hi Sebastiaan, Thanks for looking into my request. I will wait for Zendesk to develop a solution. Have a great day! Cheers,
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Susana Fernandez commented,
+1 This will avoid us so many problems and doubled up communications!