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Susana Fernandez

  • Total activity 32
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Activity overview

Latest activity by Susana Fernandez
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    Susana Fernandez created a post,

    BCC

    It would be extremely useful if we could have the BCC feature in Zendesk the same way that we have CC.

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    Susana Fernandez created a post,

    Views limitation

    It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.

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    Susana Fernandez created a post,

    Emailing Dashboards

    It would be great if we could email multiple Explore Dashboards in one email instead of having to email each dashboard individually. It overwhelms the recipients of the dashboards to have so many e...

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    Susana Fernandez created a post,

    Reporting

    It would be great if we could improve the Zendesk Guide reporting (in Gooddata and Explore) so that we can know things like: - Amount of articles created - Authors of the articles - Amounts of post...

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    Susana Fernandez commented,

    It would also be great if we could report on data such as: - Amount of articles created - Authors of the articles - Amounts of posts created - Amount of comments in posts and articles....

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    Susana Fernandez created a post,

    Export Report

    Hi all,   it would be great if we could export these reports:   Any chance it's on your pipeline?  Cheers,

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    Susana Fernandez commented,

    Hi @Trapta Amazing, it works! Thank you so much for your help! :)

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    Susana Fernandez created a post,

    Change colour of unvisited links in article body

    Answered

    Hi everyone, Does anyone know a way in which we can change the colour of the unvisited links in the article body? \ I don't want all the links to change colour, otherwise the category page and Guid...

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    Susana Fernandez commented,

    Hi Nicole, Thanks for replying so fast. Oh... It's a shame. Have a great day!

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    Susana Fernandez created a post,

    Comment Editing

    Answered

    Hi, Is there anyway in which we can edit a ticket after it's sent to the end-user? Also, I was thinking that it would be great that we could strike through in the comments.   Cheers, Susana