Susana Fernandez
- Total activity 18
- Last activity
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Activity overview
Latest activity by Susana Fernandez-
Susana Fernandez created a post,
Knowledge Base new fields
I was wondering if in the Admin side of the Knowledge Base / Zendesk Guide we could create another box with free text in order for me to write inside it a name of an employee named “Content Owner” ...
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Susana Fernandez created a post,
Knowledge Base new fieldse
I was wondering if in the Admin side of the Knowledge Base / Zendesk Guide we could create another box with free text in order for me to write inside it a name of an employee named “Content Owner” ...
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Susana Fernandez commented,
Hi Nicole and Brett, Thank you both for your replies, they where very useful. Cheers.
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Susana Fernandez commented,
Hi @Trapta Amazing, it works! Thank you so much for your help! :)
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Susana Fernandez created a post,
Change colour of unvisited links in article body
AnsweredHi everyone, Does anyone know a way in which we can change the colour of the unvisited links in the article body? \ I don't want all the links to change colour, otherwise the category page and Guid...
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Susana Fernandez commented,
Hi Nicole, Thanks for replying so fast. Oh... It's a shame. Have a great day!
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Susana Fernandez created a post,
Hide Information in a Ticket
Hi, I was wondering if there's a way in which we could hide confidential information that our end users send our agents. I've already looked at the Redaction App, but it's not really what I'm look...
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Susana Fernandez created a post,
Comment Editing
AnsweredHi, Is there anyway in which we can edit a ticket after it's sent to the end-user? Also, I was thinking that it would be great that we could strike through in the comments. Cheers, Susana