Susana Fernandez

  • Total activity
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
  • Subscriptions


Recent activity by Susana Fernandez Recent activity Votes
  • Automaticaly Merge Ticket

    It would save us a lot of time and admin if there was a way to automatically merge tickets based on the ticket subject. Any chance we can make this happen with a trigger, automation or macro?

  • Multiple Default Support Addresses


    It would be great if we could have multiple default support emails so we could assign each support email to each group. Otherwise, we just have one support email for all the groups and when the cli...

  • Unfollow Trigger

    It would be great if we could create a trigger to get rid of the duplication between followers and assignees. It happens a lot that I take the ticket, but because I was originally a follower to tha...

  • Time Tracking App

    It would be great if the Time Tracking App could also measure the time spent in hours or minutes instead of seconds... 

  • Multiple Requesters

    Hi, It would be great if we could have the ability to set multiple requesters. When you are talking to clients contacts that are equally involved and on the same level, it doesn't look good for us ...

  • View on Followers

    Hi, It would be great if we could have a view on the tickets that we are Followers, as it's very annoying and time-consuming to have to search for the tickets that I'm following every time. Cheers,

  • BCC

    It would be extremely useful if we could have the BCC feature in Zendesk the same way that we have CC.

  • Views limitation


    It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.

  • Emailing Dashboards

    It would be great if we could email multiple Explore Dashboards in one email instead of having to email each dashboard individually. It overwhelms the recipients of the dashboards to have so many e...

  • Zendesk Guide - things to be able to report on


    It would be great if we could improve the Zendesk Guide reporting (in Gooddata and Explore) so that we can know things like: - Amount of articles created - Authors of the articles - Amounts of post...