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Madeleine Cordrey-Jones

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Latest activity by Madeleine Cordrey-Jones
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    Madeleine Cordrey-Jones created a post,

    Format Custom Attributes

    I'd like to be able to apply conditional formatting, like the sort shown here: https://support.zendesk.com/hc/en-us/articles/360022366453-Changing-the-format-of-results, to a custom attribute. For ...

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    Madeleine Cordrey-Jones created a post,

    Add ability to attach file to ticket as an internal comment via Zapier

    The Zendesk Zapier integration allows you to attach a file to a ticket, but it doesn't offer an option for it to appear as an internal note or a public comment. We have PDF's from another system wh...

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    Madeleine Cordrey-Jones commented,

    Is there a way to attach files to public messages from a trigger? There is a document we'd like to attach to the automatic response our customers get when they raise a ticket.