Joe M

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Recent activity by Joe M Recent activity Votes
  • Guide Customizations not retained on Validation Errors

    Hello, We currently have customizations in our script.js file to support some of our ticket forms.  On initial load of the ticket forms everything works great in terms of the custom code doing what...

  • Guide Help Center and testing changes

    We are making scripting changes to the Copenhagen theme in guide to get the needed front end functionality for our ticket forms. There is a preview button when in the theme editor that can be used ...

  • Customizing Guide Themes

    Hello, I have a few questions regarding guide themes in hopes the community can steer me in the right direction.  We are currently using the default Copenhagen theme as our live theme and have made...

  • Sorting on a Row Column


    Hi all, Does anyone know how to sort on rows?  All I need to do is sort by the Ticket Solved Date in Ascending order and there seems to be no way to do this.  Thanks!

  • Explorer Report Filtering Issues


    Hello, I am trying to apply a filer but it's not working the way I expected it to.  I have the assignee name in the columns.  I am attempting to add an assignee filter that will allow me to select ...

  • Updating ticket form description field with text


    Hello, We are publishing a ticket form in the Help Center.  I am trying to add text to the request_description field and also hide the field when the form is displayed to the user.  I have looked t...